Mid Suffolk District Council is a “Best Value” authority, which means that it is committed to delivering the highest possible quality and level of service to the people.

The Council intends to provide services through best practice and in line with public needs. We shall continually seek improvements.

We Will:

• ensure your complaints will be dealt with properly
• seek to match your needs in service delivery and quality
• publish and report back on our performance
• continue to bring services nearer to local people through consultation in our District Assemblies

You Can Help Us By:

• letting us know if you are dissatisfied in anyway with any service

What we will do:

Wherever possible we will endeavour to resolve your complaint immediately. If we cannot do this we aim to respond in writing to you within 10 working days of receipt. We will keep you regularly updated of progress until your complaint is fully resolved. 

 If you are still not happy:

If you are not happy with the time we took to respond, with the way we kept you informed, or with the manner in which you were dealt with then please tell us and we will make sure your complaint is investigated by a complaints officer. If you are still not happy, you can take your complaint to the Local Government Ombudsman , who is not part of Mid Suffolk District Council.

Alternatively you can discuss your complaint with your Ward Councillor.

Contact us :

Complaints
Council Offices, High Street,
Needham Market, Ipswich
IP6 8DL
Tel 01449 720711 EmailComplaints@midsuffolk.gov.uk