What do we consider to be a
complaint?
Any expression of dissatisfaction or concern about the way in which
a service is provided, the standard of that service or lack of
action on the part of the Council or its employees.
If you want to report a problem and want us to do something for
you, for example, you may have a noisy neighbour, or you want your
bin collected due to being missed, this is not the place to do so,
this service is about raising a problem about how we have dealt
with something on your behalf. To report these problems, please
visit our
Customer
Service Direct reporting page
Please note: the Complaints Procedure cannot be used to complain
about the merits of a formal decision taken by Councillors at
official meetings of the council.
Our complaints procedure
We will direct your complaint through the various stages.
This avoids you having to contact several different officers. We
will tell you the name of the officer who is dealing with your
complaint and that officer will keep you informed regarding the
progress of your complaint.
Mid Suffolk District Council is committed to providing a high level
of service to the community.
Mid Suffolk District Council's Complaints Procedure was updated
in October 2007 and includes Policies on Redress, Schedule of
Authorisation and Staff Guidance Notes.
How to make a compliment, comment or
complaint?
Complaint forms are available from the Complaints Co-ordinator
(contact details below) or via our reception area at Needham
Market.
If you wish to make a complaint about the council, please contact
our Complaints Co-ordinator:
Telephone: 01449 724681
Email:
complaints@midsuffolk.gov.uk
Comments and compliments can be directed to:
communications.msdc@midsuffolk.gov.uk