Benefits Index

Benefits

Customer Service Direct are in partnership with Mid Suffolk District Council to provide the benefits service. Mid Suffolk District Council want to ensure you are getting the maximum benefit that you are entitled to and that it is paid promptly. We will do all that we can to achieve this. Our main goals are:

  • To set and maintain high standards
  • To tell you what those standards are
  • To provide a quick and friendly service
  • To pay Benefit promptly and accurately
  • To listen to any queries you might have
  • To put any problems right - quickly 

Please click on one of the links below for advice on how to claim benefit and any enquiries regarding benefit you may have.  

Benefits Appeals
How to appeal against the outcome of your claim for Housing and/or Council Tax benefit.
Council Tax Benefit
Information on how to claim Council Tax Benefit at Mid Suffolk.
Local Housing Allowance
Local Housing Allowance
Pre-Tenancy Determination
Information Document