This page explains how your community alarm works and how to use it. Keep it in a safe place so that you or your relatives can refer to it if needed.

When should I use my alarm?

You can use your alarm at any time of the day or night if you have an accident or emergency, such as a fall. All you need to do is press either the red button on the alarm unit or the button on your pendant.
 
What happens when I press the button?

The alarm will automatically dial Assist and Assure, which could take up to a minute. An operator will then be able to talk to you and hear you even if you cannot reach the phone. The pendant should activate the alarm from anywhere in your house or garden.

What information does Assist and Assure hold about me?

When you press your button Assist and Assure will be able to identify who is calling. They will have the information you have provided about yourself: name, address, date of birth and brief medical details. They will also have the details of neighbours or family members who have agreed to be contacts in the case of emergency and the name of your doctor.

What will Assist and Assure do if I need help?

If you need assistance Assist and Assure will telephone one of your contacts and ask them if they can call on you. It is a good idea if you provide them with a key to your home in case you are unable to get to the door. If Assist and Assure cannot reach any of your contacts and you have an emergency, the relevant emergency services will be called.

Does it matter if I press the button by mistake?

Don't worry if you accidently press the button. Just tell the Assist and Assure operator that you are fine and do not need help.

How often should I test my alarm?

About once a month. If you haven't used your alarm in the last month please test it to make sure it is in working order. Similarly if you go away for more than a few days let Assist and Assure know when you leave and test the alarm when you get back.

What should I do if my pendant breaks or the alarm is not working?

Press the button to test the alarm. If Assist and Assure answers tell them what the problem is. If there is no response, telephone (01362) 696175 to report the fault at any time of the day or night.

What does it mean if the alarm is making an unusual noise and there is no voice contact with Assist and Assure?

This may mean that your phone line is not working. You will need to ask a friend or neighbour to telephone (01362) 696175 so that you can be told what to do.

Always keep your pendant on or near you and do not be afraid to use it if you need help.

For more information visit: Customer Service Direct - Community alarm