In the case of a genuine missed collection, the contractor will return within the same working day if the bin is reported before midday or the following working day if reported after midday.

Whilst on most weeks a collection round remains similar and residents get used to a regular time of collection, the contractor occasionally changes routes or times for operational reasons. Bins should always be presented by 7am, regardless of any normal collection time. Where a collection is made earlier than the normal time and residents miss the collection the contractor will not return.

To report a missed collection, please use our online services or contact our Customer Service Centre by telephone 0845 606 6067.