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Home > Features > New ways to access our services

New ways to access our services

We are making it quicker, easier and more convenient for people to contact us at a time of their choosing. Following the closure of the councils’ former headquarters in Hadleigh and Needham Market, customers can contact us in a variety of ways.

Our websites enable residents to pay, report and apply for things 24 hours a day.

We have also introduced a single telephone number 0300 123 4000, which is open between 8.45am and 5pm for people who live and work in the districts to call and be connected to any of the councils’ services.

Two new customer service centres have opened at 54 Ipswich Street, Stowmarket, and at the Town Hall in Old Market Place, Sudbury, where council staff are assisting residents who need extra support to access services.

In Stowmarket the customer services team is available on Mondays to Thursdays from 9am to 12.30pm and from 1.30pm to 5pm and on Fridays between 9am to 12.30pm and from 1.30pm to 4.30pm.

In Sudbury, the centre is open on Mondays to Thursdays, from 9am to 5pm and on Fridays between 9am to 4.30pm.

Our postal address is: Endeavour House, 8 Russell Road, Ipswich IP1 2BX.