If you would like more information and guidance about buying your Council home or if you require an application pack please call us on 01449 724765, email  Frieda.Hildebrandt@midsuffolk.gov.uk or write to Frieda Hildebrandt, Home Ownership Officer, Housing, Mid Suffolk District Council, 131 High Street, Needham Market, Suffolk IP6 8DL.

We require 4 weeks written notice to end your tenancy which should be sent to: Housing, Mid Suffolk District Council, 131 High Street, Needham Market, Suffolk, IP6 8DL or alternatively you can give notice to end your Council tenancy online (opens new window). This means you are responsible for paying your rent for this notice period even if you move out of your home earlier.

If you would like further information about becoming involved as a tenant, please call 01449 724753 or email Dawn.Geeson@midsuffolk.gov.uk.

You can make amendments to your application details for example if you move or you are renewing your application. These changes can be made via the Gateway to Homechoice website (opens new window) by using the ‘Login/My Account’ tab.

All requests to change your tenancy should be sent in writing to Tenant Services, Mid Suffolk District Council, 131 High Street, Needham Market, Suffolk, IP6 8DL or by email: Shelley.Heath@midsuffolk.gov.uk. We may wish to make an appointment for you to visit the Council offices to discuss your situation.

Once we have processed your application for changes to your tenancy we will let you know the outcome in writing.

All complaints will be handled by our Customer Service Team based at our Babergh District Council offices in Hadleigh.

All reports of nuisance, harassment, racial harassment, and anti-social behaviour will be taken seriously. 

If you would like to make a complaint please visit our Compliment, Comment or Complaints page.

You can request a repair online (opens new window) or by calling Customer Services Direct (CSD) public access helpdesk during office hours Monday to Friday, 8:00am-5:00pm on 08456 001 135. Please note if you request a repair online your repair request will only be processed between 8.00am-5:00pm Monday to Friday.

If you would like to speak to someone about your application call 01449 724760 or email Homechoice@midsuffolk.gov.uk where we will be happy to help you.

We operate an alternate week collection scheme, this means that one week we will collect your refuse bin and the following week the recycling bin will be collected. The service is operated by our contractor Serco. To find out what day your bin is collected you need to download the Mid Suffolk Collection Calendar (PDF, 193Kb).

If you would like to report anti-social behaviour or neighbour nuisance please call us on 01449 724755 or email Shelley.Heath@midsuffolk.gov.uk.

If you need immediate assistance, always dial 999 for the police. You should dial 999 when life is threatened or people are injured, or if there is a crime in progress or an immediate police response is necessary.