To report a repair, visit our Report a Repair webpage
It is our job to maintain the structure of your home and the shared areas around it. We will not repair any alterations or extra items that you have fitted.
We maintain a programme of improvements for our council house i.e. when a house is due a new kitchen and/or bathrooms. When your home comes up in the programme, we will contact you to discuss the works before they start.
We will decorate the outside of your home and communal areas regularly. This is likely to be every five/six years (where applicable).
When you report the need for a repair, we will tell you when the work will be done by. This will depend on how urgent it is. We will give or send you written confirmation of your request of a repair, unless it is carried out in an emergency.
We have a duty to check any gas or oil fitting/boiler and service the flues in your home at least once a year.
We will always give you notice in writing of any inspection. You must give us access to carry out this inspection. If you do not give us access, we could take legal action to seek an injunction and you may have to pay costs.
We do not enforce an installation policy for any type of wood burner or solid fuel appliances.
All existing appliances will be removed when houses become empty or if appliances are identified as dangerous. If you have an appliance in your home, without approval from us, we have the right to remove and recharge this work to you.