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Home > Communities > Community Safety > Anti Social Behaviour (ASB Case Review)

Anti Social Behaviour (ASB Case Review)

What is an Anti-Social Behaviour (ASB) Case Review?

The ASB, Crime and Policing Act 2014 introduced the ASB Case Review (also known as a 'Community Trigger'). This is a process that gives victims of ASB the ability to request a review of their ASB case.

For the purpose of the ASB Case Review, Anti-Social Behaviour is defined as:

  • conduct that has caused, or is likely to cause harassment, alarm or distress to any person
  • conduct capable of causing nuisance or annoyance to a person with regards to their person’s occupation of residential premises
  • conduct capable of causing housing-related nuisance or annoyance to any person

An ASB Case Review is a process designed to make sure that all the relevant agencies, which may include:

  • the Council
  • the police 
  • healthcare providers
  • social housing providers

These groups work together and decide whether any further action can be taken to try and resolve the issue. It also means that all that can be done, is being done.

The ASB Case Review does not replace the complaints procedures for Babergh and Mid Suffolk District Councils. It also doesn't replace your right to complain to:

  • the Local Government Ombudsman
  • the Independent Police Complaints Commission 

if you are unhappy with the service you have received. 

When should I ask for an ASB Case Review?

You should ask for an ASB Case Review if:

  • you feel agencies have not taken action in respect of your ASB complaint and
  • you meet the threshold to qualify for a review

What is the threshold for an ASB Case Review?

The ASB Case Review can be requested if you have:

  • reported ASB to Babergh and Mid Suffolk District Councils, Suffolk Police and/or your housing provider THREE or more times, relating to the same issue, in the past SIX months
  • reported Hate Crime to Babergh and Mid Suffolk District Councils, Suffolk Police and/or your housing provider just ONCE in the past SIX months
  • the reports you have made about ASB or Hate Crime must have been made within ONE month of the alleged incident taking place

The request for an ASB Case Review must be made within SIX months of the reports about ASB being made to the Councils/Suffolk Police/your housing provider.

How do I request an ASB Case Review?

Request an ASB Case Review online

Or write to:

ASB Case Review
Communities Team (Safe)
Babergh and Mid Suffolk District Councils
Endeavour House
8 Russell Road
Ipswich IP1 2BX

More information on the ASB Case Review can be found in our Community Trigger information leaflet

What information will I need to give?

The ASB Case Review request form is detailed and you will be asked to provide:

  • dates of when you made a complaint about ASB or Hate Crime to Babergh and Mid Suffolk District Councils, Suffolk Police or your housing provider
  • who you reported to incident(s) to
  • incident or reference numbers you have been given
  • further information about the incidents reported

Read our Privacy notice relating to ASB Case Reviews

What happens next?

When you submit an ASB Case Review request, the Council will respond to you within 3 working days to confirm it has been received. You will be notified, in writing, in 10 working days if the threshold has been met.

If your case does not qualify for an ASB Case Review, we will contact you to tell you why. 

If the threshold is met, the Council will coordinate the request to partner agencies who have been involved in the case. They will take part in a Review Panel, which will be held within 10 working days.

We will let you know the outcome of the ASB Case Review and the recommendations within 10 working days of the meeting.

If you disagree with the outcome of the ASB Case Review, you can appeal in writing within 21 days of receiving the outcome.

ASB Case Review Figures

We have a duty under Section 104(9) of the Anti-Social Behaviour, Crime and Policing Act 2014.

We are required to publish information about numbers of ASB Case Reviews.