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Home > Communities > Parking > Cashless Parking Payments (RingGo)

Cashless Parking Payments (RingGo)

Customers parking in Stowmarket can now pay for parking in Mid Suffolk District Council car parks using their mobile phone and a debit or credit card as an alternative to paying with coins at a ticket machine.

The service, called RingGo, is quick and easy to use and offers the added convenience of allowing customers to received a text message when their parking is due to expire and the opportunity to extend their stay without having to return to the car park.

The service is currently available in six Mid Suffolk car parks and the relevant location codes for these car parks are:

Bury Street - 2539
Iliffe Way - 2540
Ipswich Street - 2541
Meadow Centre - 2542
Milton Road - 2543
Union Street - 2544

Further details about the service and how it works are below.

How to register

Register with RingGo

If you pre-register for the service you will be asked to provide:

  • The number plate, colour and make of your vehicle
  • Your payment card details

Alternatively you can register at the same time you want to park, either by using the RingGo apps or by calling the RingGo number which is 020 3046 0060.


Paying to park with RingGo

Once registered, RingGo recognises your mobile phone number and retrieves information you have previously given.  This means that when you pay you only have to provide:

  • The location code where you are parked.  Each area offering RingGo has its own individual four or five digit location code displayed on signs in the car parks
  • The length of time you want to park, and
  • Your payment card 3 digit security code.

If you would like to see a video of how to register and pay with RingGo, please go to the link  and select the RingGo video                         


Ways to pay

There are several ways to pay to park with RingGo:

  • By smartphone app
  • By calling the phone service
  • By text message or
  • Through the internet (either via a mobile or pc)

Details on each are provided below.

Smartphone app

iPhone, Android, Windows phone and Blackberry 10 users can download a RingGo smartphone application (free of charge), through their handset or from the relevant store. The app allows you to register for the service, locates your nearest RingGo zone, lets you manage your account and allows you to pay to park directly through the app

Automated phone service

To use the automated phone service, you simply call the telephone number on the signs when you want to park.  RingGo will remember you (by recognising your mobile phone number) and ask you to:

  • Confirm the vehicle you want to park
  • Confirm the location where you want to park
  • Say how long you want to stay, and
  • Provide the security code from your credit card

Text to park

You can use the quick and easy RingGo "text to park" option instead.  So for instance, sending a message with ‘RingGo 2537 24h 867’ to 81025 will park your nominated vehicle for 24 hours in Station Road, Sudbury.   

For details on how to set up the service for your particular location please see the myRingGo website 

Internet options

If you have a phone with mobile internet access, you can use the myRingGo site to pay for your parking.  Simply login and complete the details.  Alternatively you can use the same link from a standard pc or other internet connected device.

For more information

Additional charges

There is no charge for registering with RingGo and no charge for downloading or using the RingGo smartphone applications. 

When you park your vehicle with RingGo, you generally pay a 20p convenience charge on top of the normal parking tariff charges which apply.  This parking charge will be shown on your monthly credit/debit card statement.    

If you call RingGo, the number used is a geographic one, so you are charged the standard rate agreed with your mobile phone operator.  Such calls are often included free within mobile phone packages, so if you receive a free “bundle of minutes”, your call will usually be included within this. 

If you use the RingGo “text to park” option, you will pay for the text message at your agreed operator rate.  You will also pay a 10p charge for the summary text message (which you automatically receive), providing confirmation of your parking session details. 

The optional parking session confirmation messages and reminder texts (alerting you when your session is about to run out), cost 10p per message. 

Extending your parking session

Unlike normal parking sessions, you can remotely top up your parking fee when you use RingGo.  If you want to extend your stay, simply contact RingGo again and the service will ask you:

  • How long you want to extend
  • What your card security code is

The RingGo system automatically recognises that you have a parking session currently operating. 

VAT Receipts

If you need a VAT receipt for your RingGo parking session, you can view and print it online by logging. If you provide us with your email address, you can opt to receive a receipt automatically every time you park.  Just login and add your email address into the Settings menu.