Remember to report to us any changes in your circumstances which might affect your entitlement to a Council Tax discount, exemption or Council Tax Reduction. The Council can impose a penalty of £70 if you fail to supply information within 21 days, supply false information or fail to report a change. Go to Council Tax.
This authority is under duty to protect the public funds it administers and may use the information held on our records for the prevention and detection of fraud. It may share this information with other bodies responsible for auditing or administering funds for these purposes. For more information visit How we use your information.
When you contact us we do not disclose any information until we are satisfied you are the individual named on the account. To establish this you will be asked certain questions to verify your identity. We cannot discuss your account with a third party without your written authority to do so.
For details of how Council Tax is calculated, how it is spent and other information go to Council Tax.
To check your property band with the Valuation Office Agency, visit Valuation Office Agency
If you are on a low income you could be eligible for help towards your Council Tax costs through Council Tax Reduction (CTR). Use our online calculator to find out if you qualify for CTR Council Tax Reduction information
A full list of discounts and exemptions can be found here Council Tax Discounts and Exemptions
You will receive a discount for up to 28 days from the date a property becomes unoccupied and unfurnished. After this full Council Tax is payable. If your property is unoccupied and unfurnished for more than 2 years, you will have to pay an additional empty homes premium. More information can be found here Council Tax Discounts and Exemptions
Bills are produced based upon the circumstances on the day of processing. A further bill will be issued as circumstances change, for instance at the expiry of the 28 days discount.
You are entitled to appeal if you disagree with a decision made by the Council as to whether you are liable for Council Tax and how much you are liable to pay. For more information visit Council Tax Appeals
Council Tax bills show two percentage changes: one for the part of the overall change attributable to the adult social care precept, and one for the part attributable to general expenditure. Further Information can be found at Suffolk County Council
Your Council Tax must reach us by the due date. Failure to pay your Council Tax on time may result in you losing the right to pay by instalments. A Court summons will be issued and additional costs wit be incurred. For more information visit Council Tax payment help
Council Tax payments are collected over 10 months, however you can arrange to pay your Council Tax over 12 monthly instalments, to set this up please visit Council Tax instalments