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Council Tax Bill further information

Please note: We are aware that customers are experiencing issues accessing the online portals needed to apply for their £150 Council Tax energy rebate. These issues are caused by high levels of online traffic. We have increased the capacity of the portals, but we ask that customers continue to try to access them throughout the day. The portals may also take a few minutes to load in full.

We apologise for any inconvenience this may cause you and we thank you for your patience.

Council Tax energy rebate to help with increased home energy costs

On 3 February 2022, the government announced measures to help protect millions of households from rising energy costs in 2022/23.

This includes a rebate, worth £150, for households in England in Council Tax bands A to D. This one-off rebate is non-repayable and is known as the 'Council Tax energy rebate'.

Eligible households will receive a payment of £150 - not an automatic reduction on their bill. There is one payment per household, regardless of the number of occupants or Council Taxpayers named on the bill.

Payment of £150 has now been made to the majority of households who pay Council Tax by direct debit.

There are a small number of direct debit payers who have yet to receive the payment. A letter has been issued during the week of 27 June 2022 to these cases explaining how to apply for the payment.

A letter has also been issued to customers who do not pay their Council Tax by direct debit.

Request your energy rebate (Council Tax payers in Babergh)
Request your energy rebate (Council Tax payers in Mid Suffolk)

Please do not attempt to complete the online form until you have received your letter.

In the meantime, please be wary of potential scams and do not give out your personal information or bank details in response to texts, emails or phone calls.

You can also access the Council Tax energy rebate leaflet that has been produced by the government.

To qualify for the rebate, the following conditions must have been met on 1 April 2022:

  • The property is valued in council tax bands A–D. This includes property that is valued in band E, but has an alternative valuation band of band D, as a result of the disabled band reduction scheme. Your Council Tax band is shown on your bill. You can also check your Council Tax band online
  • The property is occupied as someone’s only or main home
  • It is a chargeable dwelling, or in exemption classes:
    • N (occupied only by full time students) -please see footnote below*
    • S (occupied only by persons under the age of 18)
    • U (occupied only by persons with a severe mental impairment) or
    • W (an annex to a property occupied by the dependant relative of the person living in the main property)

*Houses in Multiple Occupation (HMOs) are not eligible.

A property that meets all the criteria but has a nil Council Tax liability (as a result of Council Tax Reduction) will be eligible.

Properties that have no permanent resident (for example, unoccupied properties or second homes) will not be eligible. In addition, the liable council taxpayer cannot be a local authority, a corporate body or other body (for example, a housing association or the government).

Payment

Payments must be made directly to the council tax bill payer of eligible households; we are required to carry out pre-payment assurance checks to verify that the bank details held match the liable taxpayer named on the Council Tax records before issuing the payment.

Non Direct Debit payers - Apply for your £150 Council Tax energy rebate

Before you apply for your rebate, you will need the letter sent to you by the Council. This letter will contain information that you will need to complete the form with.

Request your energy rebate (Council Tax payers in Babergh)
Request your energy rebate (Council Tax payers in Mid Suffolk)

If you are not registered to pay your council tax by Direct Debit, you can now do this by completing the Direct Debit form

If you don’t currently pay your council tax bill by Direct Debit, we will write to you with details of the process to be followed to receive the payment. This will happen after the initial payments have been made to those who pay by Direct Debit.

Discretionary Energy Payments

Babergh Mid Suffolk District Councils have received funding to administer a discretionary energy payment scheme, to help households that are likely to be most impacted by rising energy prices and the increased cost of living.

  1. Babergh District Council has received £142,350
  2. Mid Suffolk District Council has received £161,250

We are no longer accepting applications to receive this payment.

Changes in circumstances

As the effective date for the Council Tax Energy Rebate is 1 April 2022, changes made to the council tax band of your home after this date will not be taken into consideration. The exception to this is newly built homes awaiting a valuation band, in these circumstances if the effective date is 1 April or before, a payment can be made provided all the eligibility criteria is met.

Please note that here are a limited number of reasons that you can challenge your council tax band. The government issued guidance on the circumstances a council tax band can be challenged.