Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Little Back Lane - Debenham (Parked Vehicle)
BEALES GROVE - EYE (Roadworks)
PROBY CLOSE - EYE (Roadworks)
Priory Road - Fressingfield (Parked Cars)
Bobby Hill - Wattisfield (Roadworks)
Forge Close - Palgrave (Parked Cars)
|
| Recycling |
Forge Close - Palgrave (Parked Vehicle)
BAKER ROAD - BACTON (Parked Cars)
BETTS CLOSE - BACTON (Roadworks)
Mill Lane - Creeting St Peter(Roadworks)
Church Walk - Hadleigh (Roadworks)
Queen Street - Hadleigh (Roadworks)
ABBOTT CLOSE - LONG MELFORD
Berners Field - Holbrook
Boxford Road - Polstead
Braithwaite Road - Long Melford
Bull Lane - Long Melford
Butchers Lane - Boxford
Caxton Close - Holbrook
Chadburn Road - Long Melford
Church Field Road - Chilton Industrial Estate
Church Hill - Holbrook
Church Walk - Hadleigh
Clay Lane - Hadleigh
Clifton Wood - Holbrook
Coachmans Paddock - Holbrook
Corks Lane - Hadleigh
Denmark Gardens - Holbrook
Dyehouse Meadow - Long Melford
East Row - Holbrook
Firebronds Road - Holbrook
Five Acres - Holbrook
Garrison Lane - Great Waldingfield
Gifford Close - Holbrook
Hadleigh Road - Raydon
Hall Street - Long Melford
HaPenny Drive - Holbrook
HaPenny Field - Holbrook
Heathfield Road - Holbrook
High Street - Hadleigh
Hill Close - Long Melford
Holbecks Lane - Hadleigh
Holt Road - Polstead
Hyams Lane - Holbrook
Ipswich Road - Holbrook
Jervis Close - Holbrook
Lakforth - Long Melford
Liston Lane - Long Melford
Little Orchard - Holbrook
Little St Marys - Long Melford
Lower Raydon - Raydon
Martens Lane - Polstead
Meeting Field - Long Melford
Middle Way - Long Melford
Mill Lane - Layham
Mill Rise - Holbrook
New Barn Lane - Raydon
New Road - Long Melford
Old Court - Long Melford
Orchard Brook - Long Melford
Palmerswent Close - Long Melford
Pettwood Gardens - Holbrook
Polstead Road - Boxford
Pond Hall Road - Hadleigh
Popes Green Lane - Layham
Potts Lane - Layham
Pound Lane - Hadleigh
Raile Walk - Long Melford
Reade Road - Holbrook
Rockalls Road - Polstead
Rodwell Close - Holbrook
Sampson Drive - Long Melford
Shaw Road - Long Melford
Shepherds Lane - Holbrook
Spring Lane - Polstead
St Catherines Road - Long Melford
Stone Street - Boxford
Swan Street - Boxford
The Ponds - Polstead
The Street - Holbrook
Tower Mill Lane - Hadleigh
Valley Farm Lane - Hadleigh
Valley Road - Newton
Wash Lane - Boxford
White Street Green - Polstead
Wolves Farm Lane - Aldham
Woodlands Road - Holbrook
Wyncolls Lane - Layham
|
| Garden waste (brown bin) |
Drury Lane - Milden (Roadworks)
The Paddocks - Great Bricett (Roadworks)
Bellwell Lane - Debenham (Roadworks)
BRAMLEY PLACE - DEBENHAM (Roadworks)
GREENSLEEVES - DEBENHAM (Roadworks)
LAXTON CLOSE - DEBENHAM (Roadworks)
PIPPIN WAY - DEBENHAM (Roadworks)
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
