We are working hard to stop evictions of any tenant who cannot pay their rent because of coronavirus.
If you are struggling to pay your rent, please inform us as early as possible so we can work with you.
We want to maintain services, especially for residents who are particularly vulnerable. If you are struggling at this difficult time and you think we may be able to help, then please get in touch.
Phone 0300 123 4000 from 8.45am
For emergency repairs or to report dangerous structures, call 0808 168 7794
For a text mobile service for hard of hearing customers, call 07827 842 833
General advice is:
We must do all we can to keep you and our staff safe. We also want to stop the virus from spreading.
We will be calling tenants before an appointment to check you are ok and still want to go ahead with your appointment.
If the appointment does not have to be in person, we will offer other ways to discuss your request such as on the phone.
We will also be following “social distancing” on any visits.
Only essential repairs including but not limited to; power cuts, uncontrollable leaks or floods, blocked drains, insecure doors or windows, or fire alarm faults will be completed.
Before we come to your house, we will tell you what to expect. If this does not work for you, we will explain why.
Please contact us and let us know – we all have a role to play to prevent the coronavirus from spreading. Read the NHS advice about staying at home
We understand and want to work with you to make sure that you are able to cover your bills.
We are working hard to stop future evictions of any tenant who cannot pay their housing rent directly because of coronavirus.
We always encourage you to get in touch as soon as possible if you are struggling to pay your rent, and that remains the case.
We offer a range of advice and support including our Tenancy Support service who can help with making sure you are getting the right income. Email the Tenancy Support Team - they may also be able to put you in touch with other support agencies who can help.
Guidance from the Department for Work and Pensions - gives advice on how to claim benefits during the Coronavirus outbreak, whether you are a new or existing claimant, and also includes advice on Statutory Sick Pay.
All of our staff are regularly encouraged to keep up-to-date with the latest health advice and to maintain good hygiene.
All of our staff that can work from home are doing so.
There are strict rules and staff will not be meeting in groups and they are social distancing if they are together or in the office.
Like everyone else, staff are self-isolating at home if they or a member of their family have symptoms.
We are always watching the situation and have plans to make sure we can continue to deliver services.
You may experience delays in service or in some cases, a reduced service but we are confident we can continue to support you and your family in your home.
We may have to cut back on some services. Where this happens, we will respond to emergencies and other urgent work and we will make sure to update you.
We ask you to work with us through this challenging time.
Our website has a lot of information that may provide you with the answers you need. If you are a tenant you can Visit the "My Home" Tenant Portal for further information and pay rent and update your personal details.