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Service Charges

Pay by monthly direct debit

Paying by direct debit is the easiest way to pay. We expect new tenants to set up a direct debit to pay their rent when they sign their Tenancy Agreement.

Download and complete the relevant form below to set this up.

Babergh District Council Monthly Direct Debit Rent Instruction
Mid Suffolk District Council Monthly Direct Debit Rent Instruction

The council will give at least two weeks’ notice of any changes to payments. This means you are always aware of how much money we will take out of your bank account.

 

Pay online now

A convenient and secure way to pay, available 24 hours a day, seven days a week.

Pay service charge online using a debit or credit card

A fee, equivalent to 1.5% of the amount being paid, is collected on credit card transactions. No fee is charged for payments made by debit card.

 

Pay by telephone

You can pay over the automated phone service, by debit or credit card* at any time of the day, 7 days a week.

Before calling make sure that you have your debit or credit card to hand, together with your account reference number which can be found on your bill.

Then follow the instructions. It is easy to use, just call 0845 3724112

Please note that payments cannot be made between 11pm to 11.20pm on Monday to Friday, as this is when we transfer information to our records.

*A fee, equivalent to 1.5% of the amount being paid, is collected on credit card transactions. No fee is charged for payments made by debit card.

 

Online banking or set up a standing order

You can pay your rent using online banking or set up a standing order with your bank.

Please include your account number which can be found on your bill when paying online.

For standing order payments, please contact your bank and provide them with the details below.

  • If you are a Babergh tenant: Lloyds Bank PLC, Sort Code: 30-98-31, Account number: 01217347
  • If you are a Mid Suffolk tenant: Lloyds Bank PLC, Sort Code: 30-99-85, Account number: 00708698

 

Your responsibilities

If you can't pay your rent on time, let us know as soon as possible. 

If you're finding it difficult to pay your rent, or you're experiencing money problems, please contact us

You may lose your home if you don't make arrangements to pay your rent in full.

If your tenancy is in joint names, you are both responsible for all the rent. You are also both responsible for any payments that have been missed.

If one joint tenant leaves the property, we can claim any rent owing from the remaining tenant or tenants, as well as from the tenant who leaves.

Visit the Money Advice and Support section on our website to find out about other agencies available to offer you advice and support.