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Report or Request a Repair

We will prioritise emergency works where there is a risk to people or significant property damage.

These works include but are not limited to:

  • power cuts
  • uncontrollable leaks or floods
  • blocked drains
  • insecure doors or windows
  • fire alarm faults and other repairs that cannot be put off


What to expect from us when carrying out works

When carrying out repairs, we will contact you ahead of your appointment. We will ask how you are feeling and discuss the best way to complete your repair.

We will follow social isolation and distancing wherever possible.

While we are in your home, please consider the safety of yourself and our staff. Make provision to isolate yourself in another room if possible.

We are making every effort to complete planned improvement and safety inspections. However, some works may be paused if staff and supplies are reduced.


Keeping our tenants and staff safe is always important

How we can work together to stay safe whilst maintaining your home (YouTube video)


With Storm Dudley and Storm Eunice gone, you may have seen some damage to your home.

If you need to request a repair (this includes damage to fences), please report a repair via our online form.

We also currently have a backlog of fencing repair works. We are working hard to complete these works as quickly as possible. Sorry for the inconvenience. Be assured we will contact you to sort out your repair as soon as we can.

Emergency or urgent repairs must be reported to us immediately by calling 0300 123 4000 (Option 3).

If you need an emergency repair outside our office hours (they are Monday - Friday, 8.45am - 5pm), please call 0808 168 7794.

What is an emergency repair?


Request a repair

Emergency Repairs

Apply for alterations