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Home > Housing > Our tenants > Caring for your home and safety advice > What to do if your pipes freeze

What to do if your pipes freeze


If your pipes freeze:

  • turn off the water supply at the stop tap
  • turn off the central heating or put out the fire if you have a back boiler
  • drain the water system by turning on the taps until they run dry
  • find out where the pipe is frozen
  • if it is frozen in the loft, open the hatch to let the warmer air in
  • thaw the pipe with a fan heater, hairdryer or hot-water bottle


If your heating is affected, and you live in one of our council homes, we may be able to provide some portable heaters. Please contact our housing offices.