You must pay your rent on time.
Your rent is fixed every April. If we have to increase your rent, for example because we make improvements to your home, we'll tell you in writing at least four weeks in advance.
Paying by direct debit is the easiest way to pay. We expect new tenants to set up a direct debit to pay their rent when they sign their Tenancy Agreement.
Alternatively, download and complete one of the following forms to set this up:
The council will give at least two weeks’ notice of any changes to payments. This means you are always aware of what money we will take out of your bank account.
A convenient and secure way to pay, available 24 hours a day, seven days a week.
You can pay over the automated phone service, by debit or credit card at any time of the day, 7 days a week.
Before calling make sure that you have your debit or credit card to hand, together with your account reference number which can be found on your bill.
Then follow the instructions. It is easy to use, just call 0845 3724112.
Please note that payments can't be made between 11.00pm and 11.20pm on Monday to Friday, as this is when we transfer information to our records.
You can pay your rent using online banking or set-up a standing order with your bank.
Please include your account number which can be found on your bill when paying online.
For standing order payments, please contact your bank and provide them with the details below.
If you are a Babergh tenant: Lloyds Bank PLC, Sort Code: 30-98-31, Account number: 01217347
If you are a Mid Suffolk tenant: Lloyds Bank PLC, Sort Code: 30-99-85, Account number: 00708698
If you are transferring money from overseas, the IBAN you will need is:
If for some reason you can't pay your rent on time, let us know as soon as possible that your payment is going to be late.
If you're finding it difficult to pay your rent, or if you're experiencing money problems, please contact our Money Matters Team.
Please remember that we could take legal action if you don't pay your rent. You may lose your home if you don't make arrangements to pay your rent in full.
If your tenancy is in joint names, you are both responsible for all the rent and for any payments that have been missed.
If one joint tenant leaves the property, we can claim any rent owing from the remaining tenant or tenants, as well as from the tenant who leaves.
Visit the Money Advice and Support section on our site where you can find out about other agencies available to offer you advice and support.