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Home > Housing > Report or Request a Repair

Report or Request a Repair

Emergency repair works restriction now in place

Updated 30 June 2020

Due to COVID-19 and Government guidance, we are reducing our repairs service to focus on the delivery of essential work.

Our Building Services teams will only carry out emergency works where there is a risk to people or significant property damage including but not limited to; power cuts, uncontrollable leaks or floods, blocked drains, insecure doors or windows, fire alarm faults and other repairs that cannot be put off.

Please help us to continue providing vital services by only requesting repairs if they are either an emergency or are essential, until further notice.


What to expect from us when carrying out works

When carrying out essential emergency repairs, we will contact you in advance of your appointment to ask how you are feeling and discuss the best way to complete your repair. We will follow social isolation and distancing wherever possible.

While we are in your home, please consider the safety of yourself and our staff and make provision to isolate yourself in another room.  

Where planned improvement works or safety inspections and servicing are taking place, we are making every effort to complete these as planned, although some works may be paused if staff and supplies are reduced.


Annual Service and essential maintenance repairs 

It is still important that we carry out your home’s annual safety service during the pandemic.

We have produced a short video to show you how we can safely work together while we maintain your home.

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