Babergh’s first Pop-Up Customer Access Point has begun offering access to Council Services in Shotley.
The Pop-Up, which opened for the second time today (20 August) and saw Babergh and Mid Suffolk District Council staff join Suffolk Libraries at Shotley Village Hall, offers local residents the opportunity to meet Customer Service staff face to face without visiting the council’s access point in Sudbury Town Hall.
As part of a pilot scheme Babergh and Mid Suffolk staff will be in Shotley Village Hall on Monday afternoons, from 1pm to 4.30pm, until the end of September, with the exception of the August Bank Holiday on 27 August. Photographs of the Pop Up are available on the councils' Flickr pages.
The Pop-Up runs alongside the Suffolk Libraries Local weekly session in Shotley, giving residents the opportunity to access both district council and library services in the same place. Anyone dropping by will be greeted by Babergh and Mid Suffolk staff, offering access to services for both councils, with access to online services also offered at the Pop-Up.
Cllr Derek Davis, Babergh District Council Cabinet Member for Organisational Delivery, said: “Improving customer service access is a top priority for us and I’m delighted this Pop-Up Customer Access Point has come to fruition. We recognise how not everyone is fully comfortable with accessing our services online and appreciate dealing with a human being and this new way to access council services will give those residents a chance to do just that.
“Offering residents the opportunity to access our services in this way will give us a clearer picture of what our residents need and, if successful, will be rolled out in other areas of the district. Babergh is building on an excellent working relationship with Suffolk Libraries and their team are already providing a very popular and useful service, and this will complement the existing facility.”