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Home > News > Shotley Customer Service point to remain

Shotley Customer Service point to remain

Posted by on 16 October 2018 | Comments

Babergh District Council has announced its Shotley Customer Service pop-up is to remain following a successful pilot.

Set up as a temporary pilot scheme in partnership with Suffolk Libraries, the Shotley initiative has proven invaluable for residents living in more remote parts of the district.

The service will see staff from Babergh and Mid Suffolk District Councils continue to provide residents with access to face to face customer services from Shotley Village Hall.

Staff will be available in Shotley on the first Monday of each month from 5 November from 1pm to 4.30pm.

Babergh also recently announced a new customer service initiative set to open at Hadleigh Library. This three-month pilot will offer weekly drop-ins on Thursday afternoons from 1:30-5pm starting on 18 October and assess demand for a face to face facility in the town. An iPad providing access to council online services is set to be installed in Hadleigh Library in coming weeks.

Cllr Derek Davis, Babergh District Council Cabinet Member for Organisational Delivery, said: “It’s brilliant news that we’ve been able to work alongside Suffolk Libraries to increase access to our Customer Services. The Shotley pilot has been a great success which has proven invaluable for those living in more remote parts of our district.

“We now have a much clearer picture about what our residents need and will continue to monitor how our services are being used. Making the temporary pop-up a monthly event shows our commitment to providing the service our customers need.”

Bruce Leeke, CEO of Suffolk Libraries, said: “We’re delighted to be working with Babergh and Mid Suffolk on these new initiatives and to help them deliver services and information direct to local people via the library service. This is a prime example of how the library network can improve people’s lives by giving them access to the services and information they need.”