Damaged or missing bins
If your bin is damaged (for example, a missing wheel), we can repair the bin free of charge.
If we cannot fix the bin, we will replace it. All replacement bins will be clean and useable - but they might not be new.
Once you have reported a damaged bin, we will contact you to let you know when to put it out for repair. If you are able to, please continue to use the bin until it is fixed (or replaced).
Before reporting your bin as missing, please check that a neighbour has not taken the bin by mistake. Please also check that your bin has not been left somewhere else on your road.
We advise that you clearly label your bin with your house name or number.
In some circumstances, there may be a charge of £36 to replace a missing refuse (black) bin. All replacement bins will be clean and useable - but they might not be new.
If you've reported your bin as missing, but it's now been found, please contact our Waste Services team. We will then cancel delivery of the replacement bin.