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Home > Waste > My waste hasn't been collected

My waste hasn't been collected

For general rubbish and recycling, we collect more than 80,000 bins across the districts every week.

Unsure of when we collect your waste? Check your collection day

Sometimes, bin collections can be delayed by factors out of our control such as, roadworks, obstructive parking, breakdowns and adverse or severe weather.

Before reporting a missed collection, please check below for any known delays in your area:

To avoid unnecessary missed collections, please ensure that:

  • The correct bins are put out by 6.30 am on your collection day
  • Lids are firmly closed
  • The bins are placed at the nearest point to the public highway
  • Any additional waste/recycling is placed in authorised sacks (we don't accept black sacks)

If your bin contains items it shouldn't it may not be emptied and or stickered to let you know why. Check what should go in your bins.

 

 Garden

Babergh

  • Service up to date.

Mid Suffolk

  • Delays to brown bin collections scheduled for 28/01/2020 in parts of Debenham & Winston due to vehicle breakdown.

  

 Refuse

Babergh

  • Service up to date.

Mid Suffolk

  • Brambling Close - Stowmarket (Parked Cars)
  • Cedar Walk - Needham Market (Parked Cars)
  • Jubilee Crescent - Stowupland (Parked Cars)
  • Violet Hill Road - Stowmarket (Parked Cars)

    

 Recycling

Babergh

  • Delays to recycling collections scheduled for 28/01/2020 in Holbrook due to vehicle breakdown.
  • Chapel Lane - Copdock And Washbrook (Parked Cars)

Mid Suffolk 

  • Service up to date.

 

 Commercial

 Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

  

 Glass

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

  

 Clinical

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

Report a missed bin

Missed bins must be reported within two working days (not including weekends or bank/public holidays). Once we've received your report, we'll aim to make a return for your bin within five working days (not including weekends or bank/public holidays).

Report a missed bin

Good experience with our service? We'd love to hear about it.

If a crew or a member of our team has provided you with excellent service we want to hear about it.

We also want to know when you experience a service that could have been better so we can use your feedback to make improvements.

If you simply want to report a missed collection, please use our reporting tool.

If you're experiencing repeat missed collections or another issue then please give us your feedback.

Give us your feedback

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Web page updated: 29/01/2020 @ 14:10