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Home > Waste Services > My waste hasn't been collected

My waste hasn't been collected

Find delays in your area via these quick links:

Due to the Round Changes crews are taking longer than usual to collect in areas that they are not familiar with and some bins may be missed. We apologise for any delays or missed collections.

We currently have delays in the following areas, please leave your waste at the regular collection point and we'll collect it as soon as possible:

Garden Waste (Brown Bins)


  • Hollow Road, Copdock and Washbrook (Roadworks)

Mid Suffolk

  • The Crescent, Stowmarket
  • Chestnut Grove, Stowmarket



  • Newberry Road, Bildeston (Parked Cars)

Mid Suffolk

  • Laxfield Road, Fressingfield (Roadworks)
  • Cratfield Road, Fressingfield (Roadworks)
  • Wood Lane, Fressingfield (Roadworks)
  • Union Lane, Wortham (Roadworks)
  • Millway Lane, Palgrave (Roadworks) 
  • Cockfield Road, Felsham (Roadworks)
  • Stowmarket



  • Elm Estate, East Bergholt
  • The Ranch Mobile Home park, Hitcham
  • Ash Street, Semer
  • Old Court, Long Melford
  • Ipswich Road, Shotley
  • Sproughton

Mid Suffolk:↑

  • Laxfield Road, Fressingfield (Roadworks)
  • Tynan Crescent, Stowmarket (Roadworks)
  • Potash Lane, Eye (Roadworks)
  • Framlingham Road, Laxfield (Parked Cars)
  • Church Hill, Hoxne (Parked Cars)
  • Brettenham Road, Buxhall (Roadworks)
  • Ash Close, Great Finborough (Parked Cars)
  • Kiln Lane, Buxhall (Roadworks)
  • Fen Street, Buxhall (Roadworks)
  • Thurleston Road, Whitton (Roadworks)





  • Service up to date.

Mid Suffolk:

  • Service up to date.



  • Service up to date

Mid Suffolk:

  • Service up to date.



  • Service up to date.

Mid Suffolk:

  • Service up to date.

Reporting missed waste collections

Any missed collection must be reported within 2 working days (not including weekends or bank/public holidays).

Report a missed collection

What you can do to avoid unnecessary missed collections

Please ensure that:

The correct bin or sack is presented at the edge of your property by 06:30 on collection day.

All waste is contained within a council branded bin (with the lid firmly shut) or in authorised council sacks (NO black bags!).

Waste is not contaminated (e.g. glass, food or bagged waste in the recycling bin/sacks or garden waste in the refuse bin/sacks).

Further information about what can go in your bins and sacks

Unsure of when we collect your waste? Check our collection calendars

Common issues affecting collections

  • Roadworks
  • Obstructive parking of vehicles
  • Vehicle breakdowns
  • Severe weather

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Web page updated: 19/07/2019 @ 11:29 AM