My waste hasn't been collected
We collect more than 80,000 bins across the districts every week.
Sometimes, bin collections can be delayed by factors out of our control, such as roadworks, obstructive parking, vehicle breakdowns and adverse or severe weather.
Before reporting a missed collection, please check below for any known delays in your area:
To avoid unnecessary missed collections, please ensure that:
- The correct bins are put out by 6.30 am on your collection day
- Lids are firmly closed
- The bins are placed at the nearest point to the public highway
- Any additional waste (refuse) is put in an authorised sack (we don't accept black sacks)
- Any additional recycling is placed in a clear / see-through sack
If your bin contains items it shouldn't it may not be emptied and or stickered to let you know why. Check what should go in your bins.
Unsure of when we collect your waste? Check your collection day
↑ Garden
In light of the coronavirus situation, from 25th March 2020 garden waste (brown bin) collections have been suspended until further notice, in order to prioritise essential waste services, such as refuse, recycling and clinical waste collections.
Subscriptions will be amended to compensate for suspended collections and renewal invoices will not be sent until the service resumes.
↑ Refuse
Babergh
- Service up to date.
Mid Suffolk
- Service up to date.
↑ Recycling
Babergh
- Service up to date.
Mid Suffolk
- Service up to date.
↑ Commercial
Babergh
- Service up to date.
Mid Suffolk
- Service up to date.
↑ Glass
Delays to glass collections whilst priority is given to other waste services. Please continue to leave glass bins at their collection points.
↑ Clinical
Babergh
- Service up to date.
Mid Suffolk
- Service up to date.
Report a missed bin
Missed bins must be reported within two working days (not including weekends or bank/public holidays). Once we've received your report, we'll aim to make a return for your bin within five working days (not including weekends or bank/public holidays).
In light of the coronavirus situation, from 25th March 2020 garden waste (brown bin) collections have been suspended until further notice, in order to prioritise essential waste services, such as refuse, recycling and clinical waste collections.
Subscriptions will be amended to compensate for suspended collections and renewal invoices will not be sent until the service resumes.
Report a missed bin
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Web page updated: 09/04/2020 @ 08:40