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Home > Waste > My waste hasn't been collected

My waste hasn't been collected

Find delays in your area via these quick links:


Garden Waste (Brown Bins)

Babergh:

  • Service up to date.

Mid Suffolk

  • Quail Close, Stowmarket (Parked Cars)

Refuse

Babergh

  • Service up to date.

Mid Suffolk

  • Milton Road North , Stowmarket (Parked Cars)

Recycling

Babergh:

  • Service up to date.

Mid Suffolk:↑

  • Milton Road North, Stowmarket (Parked Cars)
  • Milton Road South, Stowmarket (Parked Cars)
  • Quail close, Stowmarket (Parked Cars)
  • Fox Court, Stowmarket (Parked Cars)
  • Church Walk, Stowmarket (Parked Cars)

Commercial

 

Babergh:

  • Service up to date.

Mid Suffolk:

  • Service up to date.

Glass

Babergh:

Some delays due to unusually high volume of glass collected.

Mid Suffolk:

Some delays due to unusually high volume of glass collected.

Clinical

Babergh:

  • Collections from 19/09/2019 delayed due to operational issues.

Mid Suffolk:

  • Collections from 19/09/2019 delayed due to operational issues.


Reporting missed waste collections

Any missed collection must be reported within 2 working days (not including weekends or bank/public holidays). Once reported the contractor Serco will work to complete the majority of missed collection within 5 working days (not including weekends or bank/public holidays).

Report a missed collection

What you can do to avoid unnecessary missed collections

Please ensure that:

The correct bin or sack is presented at the edge of your property by 06:30 on collection day.

All waste is contained within a council branded bin (with the lid firmly shut) or in authorised council sacks (NO black bags!).

Waste is not contaminated (e.g. glass, food or bagged waste in the recycling bin/sacks or garden waste in the refuse bin/sacks).

Further information about what can go in your bins and sacks

Unsure of when we collect your waste? Check our collection calendars

Common issues affecting collections

  • Roadworks
  • Obstructive parking of vehicles
  • Vehicle breakdowns
  • Severe weather

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Web page updated: 20/09/2019 @ 16:22 PM