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Home > Waste > My waste hasn't been collected

My waste hasn't been collected

For general rubbish and recycling, we collect more than 80,000 bins across the districts every week.

Unsure of when we collect your waste? Check your collection day

Sometimes, bin collections can be delayed by factors out of our control such as, roadworks, obstructive parking, breakdowns and adverse or severe weather.

Before reporting a missed collection, please check below for any known delays in your area:

To avoid unnecessary missed collections, please ensure that:

  • The correct bins are put out by 6.30 am on your collection day
  • Lids are firmly closed
  • The bins are placed at the nearest point to the public highway
  • Any additional waste/recycling is placed in authorised sacks (we don't accept black sacks)

If your bin contains items it shouldn't it may not be emptied and or stickered to let you know why. Check what should go in your bins.

 

 Garden

Babergh

  • Mayfly Close - Pinewood (Parked Cars)
  • Windermere Road - Sudbury (Roadworks)
  • Brantham
  • East Bergholt
  • Elmsett
  • Whatfield

Mid Suffolk

  • Ashfield Road - Wetherden
  • Finborough Road - Onehouse (Roadworks)
  • Great Ashfield
  • Norton 

 Refuse

Babergh

  • Holbrook (vehicle break down)

Mid Suffolk

  • Bakers Lane - Winston
  • Church Knoll - Baylham
  • Church Walk - Stowmarket (Parked Cars)
  • Dukes Meadow View, Ipswich Street - Stowmarket (Parked Cars)
  • Fox Court - Stowmarket (Parked Cars)
  • Mill Field - Pettaugh
  • Milton Road North - Stowmarket (Parked Cars)
  • Milton Road South - Stowmarket (Parked Cars)
  • Normandy Close - Stowmarket (Parked Cars)
  • Norwich Road - Brome And Oakley (Fog)
  • Norwich Road - Stuston (Fog)
  • Pine View Close - Stowmarket (Parked Cars)
  • Pochard Close - Stowmarket (Parked Cars)
  • Poplar Close - Claydon (Parked Cars)
  • Poplar Road - Great Blakenham (Parked Cars)
  • Quail Lodge - Norwich Road (Fog)
  • Sanderling Way - Stowmarket (Parked Cars)
  • Sandy Close - Great Blakenham (Roadworks)
  • Valley View Drive - Great Blakenham (Roadworks)
  • Verneuil Avenue - Stowmarket
  • Woolmers Close - Stowmarket (Parked Cars)

 

 Recycling

Babergh

  • Due to vehicle breakdowns there are delays in areas serviced by the narrow access vehicle
  • Church Lane - Sproughton (Roadworks)
  • Gipping Way - Sproughton (Roadworks)

Mid Suffolk

  • High Street - Needham Market
  • Popular Road - Great Blakenham (Roadworks)
  • Sandy Close - Great Blakenham (Roadworks)
  • The Paddocks - Great Bricett
  • The Street (including Wixfield Park) - Great Bricett
  • Valley View Drive - Great Blakenham (Roadworks)
  • Ely Road, Claydon (Parked Cars)

 

 Commercial

 Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

 

 Glass

Babergh

  • Service up to date.

Mid Suffolk

  • Stowmarket

 

 Clinical

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.


Report a missed bin

Missed bins must be reported within two working days (not including weekends or bank/public holidays). Once we've received your report, we'll aim to make a return for your bin within five working days (not including weekends or bank/public holidays).

Report a missed bin

Good experience with our service? We'd love to hear about it.

If a crew or a member of our team has provided you with excellent service we want to hear about it.

We also want to know when you experience a service that could have been better so we can use your feedback to make improvements.

If you simply want to report a missed collection, please use our reporting tool.

If you're experiencing repeat missed collections or another issue then please give us your feedback.

Give us your feedback

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Web page updated: 12/11/2019 @ 17:00