My waste hasn't been collected
We collect more than 80,000 bins across the districts every week.
Sometimes, collections can be delayed by factors out of our control, such as; roadworks, vehicle breakdowns, severe weather or parked vehicles preventing safe access.
To avoid unnecessary missed collections, please ensure that:
- The correct bin / authorised sacks are put out by 6.30am on your collection day, or left out the night before
- The bin / authorised sacks are placed at the curtilage of the property, at the point nearest the public highway and clearly visible – unless we have agreed otherwise
- Bin lids are firmly closed
- The bin / authorised sacks are not too heavy – they need to be easily moved
- Any additional refuse is put in an authorised sack (we don't accept black sacks) and placed by the refuse bin
- Any additional recycling is put in a clear / see-through sack and placed by the recycling bin
- Any cardboard which can’t fit in the bin, needs to be flattened, with all packaging / polystyrene removed, and placed by the recycling bin
- Once emptied, bins must be taken back into the property boundary by 7:00pm on collection day – unless the collection has been delayed, or we have requested that the bin is left out
Check what should go in your bins - If your bin contains items it shouldn't, it may not be emptied or stickered to let you know why.
Before reporting a missed collection
Please check below for any known delays in your area. If your road is listed, it means that we are already aware that your waste has yet to be collected. Therefore you do not need to report a missed collection.
Please continue to leave your bin out and the collection will be made as soon as possible.
- Garden Waste (Brown Bin) Collections
- Refuse Collections
- Recycling Collections
- Clinical / Medical Waste Collections
- Glass Collections
- Business Waste Collections
↑ Garden Waste (Brown Bin) Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
↑ Refuse Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
↑ Recycling Collections
Babergh
- Grange Drive - Burstall (Roadworks)
-
Alston Crescent - Stanstead
- Bildeston Road - Hitcham
- Braggons Hill - Boxted
- Brands Lane - Lawshall
- Brockley Road - Hartest
- Browns Close - Hitcham
- Bury Road - Hartest
- Bury Road - Lawshall
- Chadacre - Shimpling
- Chadacre Road - Hartest
- Church Green - Hitcham
- Church Lane - Hitcham
- Cross Green - Hartest
- Fen Lane - Hitcham
- Fenstead End - Boxted
- Folly Lane - Lawshall
- Glemsford Road - Boxted
- Golden Lane - Lawshall
- Green View - Hartest
- Hartest Hill - Hartest
- Hartest Hill - Shimpling
- Hartest Lane - Lawshall
- Hartest Road - Hartest
- Highfields - Somerton
- Lambs Lane - Lawshall
- Lawshall Road - Hartest
- Lower Street - Somerton
- Lower Street - Stanstead
- Melford Road - Hartest
- Melford Road - Lawshall
- Mill Hill - Shimpling
- Moorhouse Farm Lane - Boxted
- New Road - Boxted
- Park Road - Boxted
- Park Road - Stanstead
- Pilgrims Lane - Hartest
- Poorhouse Hill - Hartest
- Shimpling Road - Hartest
- Smithbrook Lane - Hartest
- Somerton Road - Boxted
- Somerton Road - Hartest
- Stanstead Road - Shimpling
- The Green - Hartest
- The Row - Boxted
- The Row - Hartest
- The Street - Boxted
- The Street - Hitcham
- Tittle Hall Lane - Boxted
- Upper Somerton - Somerto
Mid Suffolk
- Service up to date
↑ Clinical / Medical Waste Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
↑ Glass Collections
Babergh
- Delays to glass collections scheduled for 14/08/2020, due to a vehicle breakdown
Mid Suffolk
- Delays to glass collections scheduled for 12/08/2020, due to a vehicle breakdown
↑ Business Waste Collections
Babergh
- Service up to date
Mid Suffolk
- Service up to date
Report a missed collection
Missed collections must be reported to us within two working days of the scheduled collection date.
Once we've received your report, we'll aim to make a return within five working days.
If your road is listed above, it means that we are already aware that your waste has yet to be collected. Therefore you do not need to report a missed collection.
Please continue to leave your bin out and the collection will be made as soon as possible.
Report a missed collection
Page last updated: 14/08/2020 @ 17:20