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Home > Waste > My waste hasn't been collected

My waste hasn't been collected

For general rubbish and recycling, we collect more than 80,000 bins across the districts every week.

Unsure of when we collect your waste? Check your collection day

Sometimes, bin collections can be delayed by factors out of our control such as, roadworks, obstructive parking, breakdowns and adverse or severe weather.

Before reporting a missed collection, please check below for any known delays in your area:

To avoid unnecessary missed collections, please ensure that:

  • The correct bins are put out by 6.30 am on your collection day
  • Lids are firmly closed
  • The bins are placed at the nearest point to the public highway
  • Any additional waste/recycling is placed in authorised sacks (we don't accept black sacks)

If your bin contains items it shouldn't it may not be emptied and or stickered to let you know why. Check what should go in your bins.

 

 Garden

In light of the coronavirus situation, from 25th March 2020 garden waste (brown bin) collections have been suspended until further notice, in order to prioritise the collection of general waste (refuse) and recycling.

Subscriptions will be amended to compensate for suspended collections and renewal invoices will not be sent until the service resumes.

     

 Refuse

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

     

 Recycling

Babergh

  • Service up to date.

 Mid Suffolk 

  • Little Green - Thrandeston (Roadworks)
  • Mellis Road - Thrandeston (Roadworks)
  • The Marsh - Thrandeston (Roadworks)

  

 Commercial

 Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

  

 Glass

Babergh

  • Delays to glass collections whilst priority is given to other collection services - Please continue to leave glass bins at their collection points.

Mid Suffolk

  • Delays to glass collections whilst priority is given to other collection services - Please continue to leave glass bins at their collection points.

  

 Clinical

Babergh

  • Service up to date.

Mid Suffolk

  • Service up to date.

Report a missed bin

Missed bins must be reported within two working days (not including weekends or bank/public holidays). Once we've received your report, we'll aim to make a return for your bin within five working days (not including weekends or bank/public holidays).

In light of the coronavirus situation, from 25th March 2020 garden waste (brown bin) collections have been suspended until further notice, in order to prioritise the collection of general waste (refuse) and recycling.

Subscriptions will be amended to compensate for suspended collections and renewal invoices will not be sent until the service resumes.

Report a missed bin

Good experience with our service? We'd love to hear about it.

If a crew or a member of our team has provided you with excellent service we want to hear about it.

We also want to know when you experience a service that could have been better so we can use your feedback to make improvements.

If you simply want to report a missed collection, please use our reporting tool.

If you're experiencing repeat missed collections or another issue then please give us your feedback.

Give us your feedback

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Web page updated: 31/03/2020 @ 09:30