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Home > Waste > Additional waste options > Our waste policies

Our waste policies

You can our waste policies below, which include the rules and guidelines around our collection service.

Babergh Policy

Mid Suffolk Policy

Suffolk Waste Strategy

 

Our privacy notice

Effective as of 25th May 2018

Waste Services is a department of Babergh & Mid Suffolk District Councils. This privacy notice explains how we use any personal information we ask you for in relation to the following services:

  • Bulky Waste Collection

  • Hazardous Waste Collection

  • Assisted Collection (Collect & Return)

  • Clinical/Medical Waste Collection

  • New Brown Bin

  • Trade Waste Quotation

  • Bin Requirements form

  • Missed Collections

  • Damaged and Stolen Bins

1) What information do you collect about me?

We will collect personal information about you in the form of contact details including names, addresses, telephone numbers, mobile numbers, email addresses, along with where necessary information to determine the number of occupants within a property and/or any clinical or medical waste conditions as you complete any of the above listed forms.

2) How do you collect this information and how do you use it?

In completing/applying for one of the below services, you are submitting information for the purposes of:

  • Bulky Waste Collection

  • Hazardous Waste Collection

  • Assisted Collection (Collect & Return)

  • Clinical/Medical Waste Collection

  • New Brown Bin

  • Trade Waste Quotation

  • Bin Requirements form

  • Missed Collections

  • Damaged and Stolen Bins

Under the lawful basis of Contract or with your explicit consent, we require this information to assess your application to determine eligibility for a service/provision of waste receptacles.  The information you provide will only be used for these purposes and we will only contact you to confirm receipt of your request, confirm a delivery date, if we require further information about your application or to take a payment.  All your information will be processed in accordance with the General Data Protection Regulations and may also be used by us and our partners to deliver and improve our services.  To enable us to provide services to you, it is necessary to share data with our partners who we work alongside including:

  • Serco

  • Biffa

  • Suffolk County Council

  • Whitespace Work Software

  • Suez

For more information on how this is done click: How we use your information

3) General Data Protection Regulation

Any personal information we capture about you is processed under the terms of The General Data Protection Regulation and the Council’s Data Protection Policy which can be found at: Data Protection Policy

4) Can I access the information you hold about me?

Under the Data Protection Act, you can ask us for access to information that we hold about you. This is called a data subject access request; you will need to request this information in writing. To help you in this process we have prepared a Data Subject Access Request form that you can download and complete.  You will be required to provide proof of identity.  We must respond to you within one month – if we feel the request is complex we may ask for an extension of this period.

If the information is incorrect you must write to us and tell us what information is incorrect and ask that it be corrected. If we do not agree that the information is incorrect you may ask us to record your disagreement. 

If you wish to complain about the way in which your request has been processed then your complaint will be dealt with as a Step two complaint in accordance with our complaints procedure 

If, after an internal review, you are still unhappy with the decision, you have a right of appeal to the Information Commissioner, visit their page: Information Commissioner, report a concern     

5) How can I contact you?

Please contact us if you have any questions about this privacy notice or information we hold about you by email or write to us at: Data Protection Officer Babergh & Mid Suffolk District Councils, Endeavour House, 8 Russell Road, Ipswich, IP1 2BX