Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Dennys Hill - Mendham
Field Close - Metfield
Foxes Lane - Mendham
Fressingfield Road - Metfield
Gules Green Lane - Weybread
Hall Road - Mendham
Metfield Hall Lane - Metfield
Mill Lane - Mendham
Mundys Lane - Mendham
Old Vicarage Lane - Metfield
Peggs Hill - Mendham
School Lane - Mendham
Skinners Close - Metfield
Skinners Lane - Metfield
South Elmham Road - Mendham
St Johns Meadow - Metfield
Street Farm Court - Mendham
The Common - Metfield
The Street - Mendham
The Street - Metfield
Town Farm Close - Metfield
Withersdale Road - Mendham

Recycling

Service up to date

Garden waste (brown bin)

Service up to date

Business waste

Service up to date

Clinical waste

Service up to date

Glass

Delays to glass collections

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.