As a Council tenant, your rent is due every Monday. The total amount of rent that you pay may include other charges for additional services, which are known as 'service charges'.
If these charges apply to you, they will be listed within your tenancy agreement and offer letter.
There are several different ways you can pay your rent and service charges.
You are able to pay your rent weekly, every two weeks, or monthly. We are currently only able to offer monthly Direct Debits.
The amount of rent you pay will depend on the size of your home, its location and any local services.
We review the rent we charge our tenants every April. If we decide to change the amount, we will let you know in advance.
If you receive Universal Credit, it is your responsibility to notify them of any changes to your rent.
The easiest way to pay your rent is via a monthly Direct Debit. When new tenants sign a tenancy agreement with us, we expect that you will pay rent by Direct Debit.
If you prefer, you can download our Manage your rent payments with Direct Debit (PDF form) and send it to us, once completed. The form includes the address you will need to send it to.
If there are any payment changes, we will always give you at least two weeks notice.
You can pay your rent online, securely. This option is available to you 24 hours a day, seven days a week.
You will need a debit or credit card to hand, and your rent account number (this can be found in any letters that we have sent you).
You can pay your rent by telephone, via our automated service. This option is available to you 24 hours a day, seven days a week.
You will need a debit or credit card to hand, and your rent account number (this can be found in any letters that we have sent you).
Please call 0300 123 4000.
You can pay your rent by bank transfer, or by setting up a standing order.
Please include your rent account number as a reference (this can be found in any letters that we have sent you).
Our bank details are:
Account name: Mid Suffolk District Council
Sort code: 30-99-85 (Lloyds Bank PLC)
Account number: 00708698
If you need to transfer your rent payment from overseas, our IBAN is:
GB65 LOYD 3099 8500 7086 98
When you sign your tenancy agreement, you are committing to pay your rent in full and on time.
If you are having difficulties, please contact us as soon as possible so that we can help you. Early contact will avoid the need for court action, and the possibility of you losing your home.
We may be able to:
If you continue to not pay your rent, we will have to take action. We may have to take you to court and - in extreme cases - evict you from your home.
If you are joint tenants, you are each responsible for paying the rent. If one of you stops living at the property, you are still responsible for any rent owed whilst your name remains on the tenancy agreement.
Housing Benefit is a benefit you may receive to help you pay your rent, if you are on a low income. If you receive Housing Benefit, you must make sure that it is claimed and paid to us.
If you receive the housing cost element of Universal Credit, this will be paid directly to you. You are responsible for using your Universal Credit payment to pay your rent.
In some circumstances, you or we may request that your Universal Credit payment is paid directly to us. If you would like to learn more about this, please speak with your rent officer.