Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Harrow Green - Lawshall
OAK FIELDS - LAWSHALL
Swanfield - Lawshall
The Glebe - Lawshall
The Street - Lawshall
Tuns Field - Cockfield
Windsor Close - Lawshall
|
|
Refuse/general rubbish (black bin)
|
Service up to date
|
| Recycling (blue or blue-lidded bin) |
Cats Lane - Great Cornard
Cats Lane - Sudbury
Rye Hill - Great Cornard
St Edmunds Lane - Bures St Mary
|
| Paper and card (green-lidded bin) |
Edinburgh Gardens - Claydon
Exeter Road - Claydon
Hereford Drive - Claydon
|
| Garden waste (brown bin) |
Abbey Hill - Hoxne
Abbotts Meadow - Redlingfield
Athelington Road - Horham
Athelington Road - Southolt
Church Close - Hoxne
Church Farm Close - Horham
Church Hill - Hoxne
Church Road - Denham
Church Road - Redlingfield
Church Road - Worlingworth
Church Street - Worlingworth
Cole Street - Wilby
Cordys Meadow - Worlingworth
Cross Street - Hoxne
Denham Road - Hoxne
Dennington Road - Tannington
Dog Lane - Tannington
Eye Road - Brome And Oakley
Eye Road - Hoxne
Fingal Street - Worlingworth
Forge Meadow - Brome And Oakley
Goldbrook - Hoxne
GREEN LANE - REDLINGFIELD
Green Man Close - Brome And Oakley
Green Street - Hoxne
Heckfield Green - Hoxne
Horham Road - Athelington
Horham Road - Wilby
Hoxne Road - Denham
Ivy Close - Worlingworth
Jessop Close - Worlingworth
Laburnham Close - Worlingworth
Low Road - Denham
Low Road - Redlingfield
Low Street - Brome And Oakley
Low Street - Hoxne
Maisies Meadow - Worlingworth
Manor Park - Horham
Mill Road - Redlingfield
Mill Road - Worlingworth
MUTIMER CLOSE - WORLINGWORTH
New Road - Worlingworth
Newtown - Worlingworth
Norwich Road - Brome And Oakley
Nuttery Vale - Hoxne
Nuttery Vale Close - Hoxne
Oaklands - Brome And Oakley
Old Mill Close - Worlingworth
Old Stores Close - Worlingworth
Park Road - Southolt
Park View - Worlingworth
PIPERS COURT - WORLINGWORTH
Pipers Meadow - Worlingworth
Pond Lane - Hoxne
Prospect Close - Wilby
Reading Green - Hoxne
Rectory Road - Brome And Oakley
Red Lion Close - Hoxne
Redlingfield Road - Horham
Shingle Hill - Denham
Shop Street - Worlingworth
Smiths Close - Worlingworth
Southolt Road - Worlingworth
St Marys Close - Horham
Stanway Green - Worlingworth
Stradbroke Road - Horham
Swan Road - Worlingworth
The Close - Hoxne
The Crossroads - Brome And Oakley
The Knoll - Redlingfield
The Street - Brome And Oakley
The Street - Horham
The Street - Southolt
Thrandeston Road - Brome And Oakley
Tudor Close - Hoxne
Upper Street - Brome And Oakley
Watering Road - Hoxne
Willow Farm Meadow - Worlingworth
Willow Green - Worlingworth
Wittons Lane - Hoxne
Woodlane Road - Redlingfield
Worlingworth Road - Athelington
Worlingworth Road - Horham
Worlingworth Road - Tannington
Worlingworth Road - Wilby
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
