Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Capons Lane - Hoxne
Chickering Road - Hoxne
Chickering Road - Wingfield
Church Close - Hoxne
Church Hill - Hoxne
Dross Lane - Brome And Oakley
Eye Road - Hoxne
Forge Meadow - Brome And Oakley
Green Lane - Syleham
Green Man Close - Brome And Oakley
Green Street - Hoxne
Hoxne Road - Eye
Low Street - Brome And Oakley
Low Street - Hoxne
Oaklands - Brome And Oakley
PIT LANE - HOXNE
Stradbroke Road - Syleham
Syleham Road - Hoxne
Upper Street - Brome And Oakley
Water Mill Lane - Hoxne
|
|
Refuse/general rubbish (black bin)
|
Clay Hill Lane - Wattisham
Fen Lane - Hitcham
Hadleigh Road - Nedging with Naughton
Nayland Road - Bures St Mary
Wattisham Road - Bildeston
|
| Recycling (blue or blue-lidded bin) |
Hall Road - Mendham (Roadworks)
Lancaster Way - Claydon (Parked Cars)
Mill Lane - Mendham (Roadworks)
Pages Close - Stowmarket (Parked Cars)
School Lane - Mendham (Roadworks)
Withersdale Road - Mendham (Roadworks)
Church Lane - Stoke Ash
Deadmans Lane - Stoke Ash
GRASSHOPPER LANE - STOKE ASH
Huggins Lane - Stoke Ash
Ipswich Road - Stoke Ash
Roman Way - Stoke Ash
|
| Paper and card (green-lidded bin) |
Louse Lane - Rattlesden (Roadworks)
Grange Meadows (Parked Cars)
Tye Lane - Bramford (Roadworks)
|
| Garden waste (brown bin) |
Base Green - Wetherden (Roadworks)
Ancells Close - Lawshall
Aveley Lane - Alpheton
Aveley Lane - Shimpling
Barn Meadow - Shimpling
Barnfield - Shimpling
Blooms Hall Lane - Stanstead
Brands Lane - Lawshall
Bridge Street - Alpheton
Bridge Street - Long Melford
Bury Road - Alpheton
Bury Road - Lawshall
Chadacre Road - Hartest
Church Lane - Alpheton
Churchill Close - Lawshall
Cockfield Road - Shimpling
Donkey Lane - Lawshall
Folly Lane - Lawshall
Gents Lane - Shimpling
Golden Lane - Lawshall
Green View - Hartest
Hall Mead - Lawshall
Hallifax Place - Shimpling
Hanningfield Green - Lawshall
Harrow Green - Lawshall
Hartest Hill - Hartest
Hibbs Green - Lawshall
Highbank Drive - Stanstead
Hungry Hall Lane - Long Melford
Kelso Place - Lawshall
Lambs Lane - Lawshall
Lawshall Road - Cockfield
Lawshall Road - Hartest
Lawshall Row - Lawshall
Little Chad Close - Shimpling
Little Chadacre - Shimpling
Melford Road - Lawshall
Mill Hill - Shimpling
Old Bury Road - Alpheton
Old Rectory Lane - Shimpling
Rectory Corner - Lawshall
Shepherds Drive - Lawshall
Shimpling Road - Hartest
Shimpling Road - Lawshall
Shimpling Road - Shimpling
Shimpling Road - Stanstead
Shop Hill - Alpheton
Slough Hill - Shimpling
ST MARYS VIEW - STANSTEAD
Stanstead Road - Shimpling
Streetfield Close - Shimpling
Swanfield - Lawshall
The Glebe - Alpheton
The Glebe - Lawshall
The Green - Lawshall
The Green - Stanstead
The Hill - Stanstead
The Street - Lawshall
The Street - Shimpling
The Tye - Alpheton
Tye Green - Alpheton
Upper Street - Stanstead
Valley View - Stanstead
WAVERLEY PLACE - LAWSHALL
Windmill Place - Stanstead
Windsor Close - Lawshall
Abbey Hill - Hoxne
Abbotts Meadow - Redlingfield
Athelington Road - Horham
Athelington Road - Southolt
Brome Road - Thrandeston
Church Close - Hoxne
Church Farm Close - Horham
Church Hill - Hoxne
Church Road - Denham
Church Road - Redlingfield
Church Road - Worlingworth
Church Street - Worlingworth
Cole Street - Wilby
Cordys Meadow - Worlingworth
Cross Street - Hoxne
Denham Road - Hoxne
Dennington Road - Tannington
Dog Lane - Tannington
Eye Road - Brome And Oakley
Eye Road - Hoxne
Fingal Street - Worlingworth
Forge Meadow - Brome And Oakley
Goldbrook - Hoxne
GREEN LANE - REDLINGFIELD
Green Man Close - Brome And Oakley
Green Street - Hoxne
Heckfield Green - Hoxne
Horham Road - Athelington
Horham Road - Wilby
Hoxne Road - Denham
Ivy Close - Worlingworth
Jessop Close - Worlingworth
Laburnham Close - Worlingworth
Low Road - Denham
Low Road - Redlingfield
Low Street - Brome And Oakley
Low Street - Hoxne
Maisies Meadow - Worlingworth
Manor Park - Horham
Mill Road - Redlingfield
Mill Road - Worlingworth
MUTIMER CLOSE - WORLINGWORTH
New Road - Worlingworth
Newtown - Worlingworth
Norwich Road - Brome And Oakley
Nuttery Vale - Hoxne
Nuttery Vale Close - Hoxne
Oaklands - Brome And Oakley
Old Mill Close - Worlingworth
Old Stores Close - Worlingworth
Park Road - Southolt
Park View - Worlingworth
PIPERS COURT - WORLINGWORTH
Pipers Meadow - Worlingworth
Pond Lane - Hoxne
Prospect Close - Wilby
Reading Green - Hoxne
Rectory Road - Brome And Oakley
Red Lion Close - Hoxne
Shingle Hill - Denham
Shop Street - Worlingworth
Smiths Close - Worlingworth
Southolt Road - Worlingworth
St Marys Close - Horham
Stanway Green - Worlingworth
Stradbroke Road - Horham
Swan Road - Worlingworth
The Close - Hoxne
The Crossroads - Brome And Oakley
The Knoll - Redlingfield
The Street - Brome And Oakley
The Street - Brome And Oakley
The Street - Horham
The Street - Southolt
Thrandeston Road - Brome And Oakley
Tudor Close - Hoxne
Upper Street - Brome And Oakley
Watering Road - Hoxne
Willow Farm Meadow - Worlingworth
Willow Green - Worlingworth
Wittons Lane - Hoxne
Woodlane Road - Redlingfield
Worlingworth Road - Athelington
Worlingworth Road - Horham
Worlingworth Road - Tannington
Worlingworth Road - Wilby
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
- the bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
