Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Broadgrass Green - Elmswell (Roadworks)
Burns Drive - Stowmarket (Roadworks)
Chilton Way - Stowmarket (Roadworks)
Clay Street - Thornham Magna (Roadworks)
Commissioner Place - Eye (Parked Vehicle)
Fen Lane - Earl Stonham (Roadworks)
Foxes Lane - Mendham (Roadworks)
Haugh Lane - Haughley
Maple Way - Eye (Parked Vehicle)
Wickham Road - Thornham Magna (Roadworks)
Ash Close - Bacton
Austin Close - Bacton
Bacton Green - Bacton
Baker Road - Bacton
Base Green - Wetherden
Base Green Road - Wetherden
Beacon Way - Bacton
Beech Lane - Wetherden
Betts Close - Bacton
Birch Avenue - Bacton
Bramble Close - Stowmarket
Buckingham Way - Bacton
Cage Street - Bacton
Castell Road - Bacton
Cedar Close - Bacton
Church Road - Bacton
Church Street - Wetherden
Church View - Bacton
College Road - Wyverstone
Crawford Close - Wetherden
Culley Road - Bacton
Drury Close - Onehouse
Duke Street - Bacton
Earls Green - Bacton
Earls Green Road - Bacton
Earlsbrook - Bacton
Eastell Way - Bacton
Elm Way - Bacton
Ermine Way - Bacton
Farrow Road - Bacton
Fir Tree Lane - Haughley
Fowles Way - Bacton
Haughley Green - Haughley
Haughley New Street - Haughley
Honeysuckle Way - Stowmarket
How Walk - Onehouse
James Close - Bacton
Marsh Way - Bacton
Mill Road - Wyverstone
Moore Road - Onehouse
Moore Road - Stowmarket
New Bells Lane - Haughley
North Close - Bacton
Nunn View - Bacton
Onehouse Way - Onehouse
Pearce Gardens - Bacton
Plashwood Road - Wetherden
Pound Hill - Bacton
Pound Hill Close - Bacton
Pretyman Avenue - Bacton
Princes Close - Bacton
Queens Road - Bacton
Rectory Road - Bacton
Regency Close - Bacton
Rose Close - Onehouse
Shelley Way - Bacton
St Marys Close - Bacton
Stowmarket Road - Wetherden
Tailors Green - Bacton
Teasel Way - Onehouse
Teasel Way - Stowmarket
The Close - Haughley
The Street - Bacton
Thistledown Close - Onehouse
Turkeyhall Lane - Bacton
West View - Bacton
Wetherden Road - Haughley
Woodward Avenue - Bacton
Wyverstone Road - Bacton
|
| Recycling |
Barrells Road - Thurston (Roadworks)
Brazier Way - Thurston (Parked Vehicle)
Pamment Close - Tostock (Parked Vehicle)
Stoney Lane - Thurston (Roadworks)
|
| Garden waste (brown bin) |
Bildeston Road - Offton (Roadworks)
Gracechurch Street - Debenham (Roadworks)
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
