My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Little London - Combs (Road Closed) Bluebell Grove - Needham Market Circular Road - Baylham Clover Close - Needham Market Cowslip Way - Needham Market Eye Road - Kenton Foxglove Avenue - Needham Market Higham Marsh - Stoke by Nayland Lupin Way - Needham Market Marsh Road - Stoke by Nayland Mill Lane - Baylham Mill Lane - Layham Nettlestead Road - Baylham Orchid Way - Needham Market Somersham Road - Little Blakenham The Stone - Baylham
Refuse/general rubbish (black bin)	BAR CLOSE - THURSTON (Roadworks) HAYLEY CLOSE - THURSTON (Roadworks) Parsonage Green - Cockfield Sudbury Road - Cockfield Windsor Green - Cockfield
Recycling (blue or blue-lidded bin)	Maldon Court - Great Cornard (Parked Cars) Winchester Close - Stowmarket (Roadworks) Framlingham Road - Brundish Stradbroke Road - Brundish THE THOROFARE - BRUNDISH
Paper and card (green-lidded bin)	ABBEYFIELDS - HAUGHLEY (Parked Cars) High Street - Rattlesden (Roadworks) Jacobs Meadow - Rattlesden (Roadworks)
Garden waste (brown bin)	Cottesford Close - Hadleigh (Parked Cars) Hascot Hill - Battisford (Roadworks) Ladbrook Close - Elmsett (Roadworks) Mill Lane - Elmsett (Roadworks) Whatfield Road - Elmsett (Roadworks) MALTINGS MEADOW - ELMSETT (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.