Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Little London - Combs (Road Closed)
Embry Crescent - Great Bricett (Road Closed)
Roman Road - Great Bricett (Road Closed)
Gayford Square - Great Bricett (Road Closed)
Blenheim Drive - Great Bricett (Road Closed)
Access Roads To And Around Wattisham Airfield - Ringshall (Road Closed)
Bildeston Road - Wattisham (Road Closed)
|
|
Refuse/general rubbish (black bin)
|
BAR CLOSE - THURSTON (Roadworks)
HAYLEY CLOSE - THURSTON (Roadworks)
Church Lane - Sproughton
Lower Street - Sproughton
Oak Grove - Sproughton
Sproughton Court - Sproughton
Sproughton Road - Sproughton
Valley Farm Drive - Sproughton
To be completed Saturday 29th
Almshouse Green - Thorpe Morieux
BEALES DRIVE - BRETTENHAM
Blacksmiths Lane - Thorpe Morieux
BRETT RISE - COCKFIELD
Brettenham Park - Brettenham
Buggs Lane - Brettenham
Bullswood Lane - Cockfield
Bury Road - Brettenham
Bury Road - Cockfield
Bury Road - Hitcham
Bury Road - Lavenham
Bury Road - Shimpling
Bury Road - Thorpe Morieux
Buttons Green - Cockfield
Buxhall Road - Brettenham
Buxhall Road - Hitcham
Chapel Hill - Brettenham
Church Lane - Cockfield
Church Road - Brettenham
Cockfield Road - Thorpe Morieux
Cooks Green - Hitcham
Crowbrook Place - Cockfield
Dakings Lane - Thorpe Morieux
Dux Street - Brettenham
Earls Hall Road - Cockfield
Hill Green - Lavenham
Lavenham Road - Cockfield
Lavenham Road - Thorpe Morieux
Lower Farm Road - Brettenham
Mackenzie Place - Cockfield
MILLERS CLOSE - COCKFIELD
Old School Corner - Brettenham
OLD STONE PIT WAY - COCKFIELD
Perrydown Lane - Cockfield
Potash Farm - Brettenham
Smithwood Green - Cockfield
Stows Hill - Cockfield
STOWS HILL CLOSE - COCKFIELD
The Green - Thorpe Morieux
The Street - Brettenham
The Tye - Alpheton
Thorpe Green Lane - Thorpe Morieux
Wash Lane - Thorpe Morieux
Whitethorn Ley - Thorpe Morieux
Willow Bridge - Cockfield
Windsor Green - Cockfield
Alston Crescent - Stanstead
BLACKSMITH CLOSE - LAWSHALL
Braggons Hill - Boxted
Brands Lane - Lawshall
Brockley Road - Hartest
Bury Road - Hartest
Bury Road - Lawshall
Chadacre - Shimpling
Chadacre Road - Hartest
Cooks Road - Somerton
Cross Green - Hartest
Fenstead End - Boxted
Folly Lane - Lawshall
Glemsford Road - Boxted
Golden Lane - Lawshall
Green View - Hartest
Grenville Road - Sudbury
Hardy Court - Sudbury
Hartest Hill - Hartest
Hartest Hill - Shimpling
Hartest Lane - Lawshall
Highfields - Somerton
Lambs Lane - Lawshall
Lawshall Road - Hartest
Lower Street - Somerton
Lower Street - Stanstead
Melford Road - Hartest
Melford Road - Lawshall
Mill Hill - Shimpling
Moorhouse Farm Lane - Boxted
New Road - Boxted
Park Road - Boxted
Park Road - Stanstead
Shimpling Road - Hartest
Smithbrook Lane - Hartest
Somerton Road - Boxted
Somerton Road - Hartest
Stanstead Road - Shimpling
The Green - Hartest
The Row - Boxted
The Row - Hartest
The Street - Boxted
Tittle Hall Lane - Boxted
Upper Somerton - Somerton
WORKHOUSE HILL - HARTEST
|
| Recycling (blue or blue-lidded bin) |
Maldon Court - Great Cornard (Parked Cars)
Winchester Close - Stowmarket (Roadworks)
Song Thrush Close - Stowmarket (Parked Cars)
Stowmarket Road - Rattlesden (Roadworks)
Ranson Road - Needham Market (Parked Cars)
Sandpiper Road - Stowmarket (Parked Cars)
Robin Close - Thurston
STAR WING DRIVE - THURSTON
Wattisham Road - Ringshall
Wren Close - Thurston
|
| Paper and card (green-lidded bin) |
ABBEYFIELDS - HAUGHLEY (Parked Cars)
High Street - Rattlesden (Roadworks)
Jacobs Meadow - Rattlesden (Roadworks)
|
| Garden waste (brown bin) |
Cottesford Close - Hadleigh (Parked Cars)
Hascot Hill - Battisford (Roadworks)
Ladbrook Close - Elmsett (Roadworks)
Mill Lane - Elmsett (Roadworks)
Whatfield Road - Elmsett (Roadworks)
MALTINGS MEADOW - ELMSETT (Roadworks)
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
