Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Butley Road - Woolpit (Roadworks)
Hill Farm Lane - Drinkstone (Roadworks)
|
| Recycling |
Andreason Close - Elmswell (Roadworks)
Fare View - Elmswell (Roadworks)
Gavel Way - Elmswell (Roadworks)
Harris Road - Elmswell (Roadworks)
Hill Farm Lane - Drinkstone (Roadworks)
Le Grice Gardens - Badwell Ash (Parked Vehicle)
Stradbroke Road - Brundish (Roadworks)
Morgan Court - Claydon
Newell Rise - Claydon
Norwich Road - Claydon
The Beeches - Claydon
|
| Garden waste (brown bin) |
Beech Lane - Wetherden (Parked Vehicle)
Arger Fen - Bures St Mary
Ash Rise - Nayland With Wissington
Ash Road - Onehouse
Bear Street - Nayland With Wissington
Birch Fall - Nayland With Wissington
Birch Road - Onehouse
Birch Street - Nayland With Wissington
Birds Green - Rattlesden
Blundens Corner - Stoke By Nayland
Bower House Tye - Polstead
Brettenham Road - Buxhall
Bures Road - Nayland With Wissington
Butt Road - Stoke By Nayland
Buxhall Road - Great Finborough
Campion Lane - Nayland With Wissington
Campions Hill - Nayland With Wissington
Cawley Road - Nayland With Wissington
Chapel Close - Buxhall
Church Lane - Nayland With Wissington
Church Path - Rattlesden
Church Street - Stoke By Nayland
Court Street - Nayland With Wissington
Crossfields - Stoke By Nayland
Edmunds Road - Buxhall
Elm Grove - Nayland With Wissington
Felsham Road - Rattlesden
Fen Street - Nayland With Wissington
Field View - Rattlesden
Flaggy Pond View - Polstead
Forest Road - Onehouse
Goddard Place - Harleston
Goldenlonds - Stoke By Nayland
Gravel Hill - Nayland With Wissington
Hadleigh Heath - Polstead
Half Moon Street - Rattlesden
Harleston Green - Shelland
Harpers Estate - Nayland With Wissington
Harpers Hill - Nayland With Wissington
Haughley Road - Harleston
Heath Close - Polstead Heath
Heath Road - Polstead
Heycroft Way - Nayland With Wissington
High Street - Nayland With Wissington
High Street - Rattlesden
High Town Green - Rattlesden
Hollybush Lane - Rattlesden
Jacobs Meadow - Rattlesden
Jane Walker Park - Nayland With Wissington
Justice Wood - Polstead
Laburnum Way - Nayland With Wissington
Larch Grove - Nayland With Wissington
Lower Road - Rattlesden
Martens Lane - Polstead
Mill Gardens - Buxhall
Mill Lane - Rattlesden
Mill Road - Buxhall
Mill Street - Nayland With Wissington
Mill Street - Polstead
Millfield Drive - Buxhall
Mitchery Lane - Rattlesden
Moorbridge Lane - Harleston
Nayland Road - Bures St Mary
Northfield Road - Onehouse
Old Hall Meadow - Rattlesden
Onehouse Road - Harleston
Orchard Drive - Buxhall
Owers Close - Rattlesden
Paddock Grove - Nayland With Wissington
Park Street - Stoke By Nayland
Parkers Way - Nayland With Wissington
Pightle Grove - Rattlesden
Polstead Green - Polstead
Polstead Hill - Polstead
Polstead Road - Boxford
Polstead Street - Stoke By Nayland
Potash Lane - Polstead
Poy Street Green - Rattlesden
Rattlesden Road - Buxhall
Rectory Meadow - Rattlesden
Rising Sun Hill - Rattlesden
Rockalls Road - Polstead
Rose Green - Assington
School Street - Stoke By Nayland
Scotland Street - Stoke By Nayland
Shelley Road - Stoke By Nayland
Smallbridge - Bures St Mary
Spencers Piece - Rattlesden
St Nicholas Close - Rattlesden
Stackwood Road - Polstead
Stearn Drive - Onehouse
Stoke Road - Nayland With Wissington
Stowmarket Road - Rattlesden
Straight Road - Polstead Heath
Sudbury Road - Stoke By Nayland
The Blundens - Stoke By Nayland
The Downs - Stoke By Nayland
The Green - Harleston
The Green - Shelland
The Limes - Onehouse
The Westerings - Nayland With Wissington
Thorington Street - Stoke By Nayland
Top Road - Rattlesden
Underwood Close - Stoke By Nayland
Valley Lane - Buxhall
Walsh Rise - Nayland With Wissington
Wheelwright Green - Rattlesden
White Street Green - Polstead
Williams Green - Kersey
Willow Grove - Nayland With Wissington
Windyridge Road - Rattlesden
Wissington Uplands - Nayland With Wissington
Wiston Road - Nayland With Wissington
Withermarsh Green - Stoke By Nayland
Woodland Close - Onehouse
Workhouse Lane - Rattlesden
Wormingford Road - Assington
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
