Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Church Lane - Copdock (Roadworks)
Appleby Close - Pinewood
Baldry Close - Pinewood
Beech Close - Sproughton
Belmont Road - Pinewood
Bowland Drive - Pinewood
Bramford Road - Sproughton
Brands Lane - Lawshall
Brockley Road - Hartest
Broomfield Common - Sproughton
Bury Road - Hartest
Bury Road - Lawshall
Chadacre - Shimpling
Chadacre Road - Hartest
Church Close - Sproughton
Church Crescent - Sproughton
Church Lane - Sproughton
Cross Green - Hartest
Curtis Close - Pinewood
Dashwood Close - Pinewood
Fenstead End - Boxted
Folly Lane - Lawshall
Gipping Way - Sproughton
Glebe Close - Sproughton
Golden Lane - Lawshall
Gorse Field Close - Sproughton
Green View - Hartest
Hartest Hill - Hartest
Hartest Hill - Shimpling
Hartest Lane - Lawshall
High Street - Sproughton
Highfields - Somerton
Knutsford Close - Pinewood
Ladder Field - Sproughton
Lambs Lane - Lawshall
Lawshall Road - Hartest
Lower Street - Somerton
Lower Street - Sproughton
Melford Road - Hartest
Melford Road - Lawshall
Monks Gate - Sproughton
Pin Mill Close - Pinewood
Quilter Drive - Pinewood
Rudlands - Pinewood
Samford Place - Sproughton
Shimpling Road - Hartest
Shortlands - Pinewood
Smithbrook Lane - Hartest
Somerton Road - Boxted
Somerton Road - Hartest
Stanstead Road - Shimpling
Sycamore Close - Pinewood
The Green - Hartest
The Row - Boxted
The Row - Hartest
The Street - Boxted
Tittle Hall Lane - Boxted
Woolverstone Close - Pinewood
|
| Recycling |
Bickers Hill - Coddenham (Roadworks)
Daisy Green - Great Ashfield (Roadworks)
Drury Close - Onehouse (Roadworks)
Elmswell Road - Great Ashfield (Roadworks)
Fen Lane - Earl Stonham (Roadworks)
Green Hill - Coddenham (Roadworks)
Hardings Lane - Norton (Roadworks)
How Walk - Onehouse (Roadworks)
Lea Lane - Great Ashfield (Roadworks)
Norton Road - Great Ashfield (Roadworks)
School Lane - Coddenham (Roadworks)
|
| Garden waste (brown bin) |
Bildeston Road - Offton (Roadworks)
Alston Close - Newton
Assington Park - Assington
Assington Road - Newton
Barracks Road - Assington
Bures Road - Assington
Church Road - Newton
Edies Lane - Leavenheath
Eglantine Way - Leavenheath
Elm Tree Lane - Leavenheath
Further Street - Assington
Hawthorn Way - Leavenheath
Heathlands - Leavenheath
High Road - Leavenheath
Hill Farm Chase - Assington
Kingsland Lane - Leavenheath
Links View - Newton
Locks Lane - Leavenheath
Meadow Way - Assington
Orchard Road - Assington
Orchard View - Leavenheath
Pippin Close - Assington
Plampin Close - Newton
Rectory Road - Newton
Red Barn Drive - Leavenheath
Rotten Row - Newton
Rowans Way - Leavenheath
St Edmunds Close - Assington
Sudbury Road - Newton
Sweet Briar Close - Leavenheath
The Green - Leavenheath
The Gurdons - Assington
The Street - Assington
Vicary Estate - Assington
Warner Rise - Assington
Whisper Wood - Newton
Wrights Way - Leavenheath
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
