My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Crown Street - Needham Market (Parked Vehicle)
Refuse/general rubbish (black bin)	Granville Court - Hemingstone (Parked Vehicle) Maple Grove - Barham (Roadworks) Stable Close - Barham (Roadworks) The Crescent - Barham (Roadworks)
Recycling (blue or blue-lidded bin)	Service up to date
Paper and card (green-lidded bin)	Dairy Row - Brundish (Parked Vehicle) Onehouse Road (part of road) - Stowmarket (Roadworks) Pages Close - Stowmarket (Parked Vehicle) The Street - Brundish (Parked Vehicle) Delays to paper and card collections from properties serviced by a smaller dustcart
Garden waste (brown bin)	Duke Street - Bildeston (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
the bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.