Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Ash Plough - Stradbroke
Ash Tree Close - Fressingfield
Battlesea Green - Stradbroke
Battlesea Green Close - Stradbroke
Bishops Way - Stradbroke
Broadway - Fressingfield
CANHAMS LANE - FRESSINGFIELD
Carpenters Yard - Fressingfield
Castell Close - Stradbroke
Chapel Close - Fressingfield
Chapel Close - Stradbroke
Church Farm Green - Fressingfield
Church Street - Fressingfield
Church Street - Stradbroke
COOPER GARDENS - STRADBROKE
Cratfield Road - Fressingfield
Diss Road - Stradbroke
Doctors Lane - Stradbroke
Drapers Hill - Stradbroke
Eastlands - Stradbroke
Fressingfield Road - Stradbroke
Golden Square - Fressingfield
Grove End - Stradbroke
Gull Street - Fressingfield
Harleston Road - Fressingfield
John Shepherd Road - Fressingfield
Laxfield Road - Fressingfield
Laxfield Road - Stradbroke
Low Road - Fressingfield
Maple Close - Stradbroke
Meadow Way - Stradbroke
MIDNIGHT MEADOW - FRESSINGFIELD
Mill Lane - Stradbroke
Mill Meadow - Fressingfield
New Street - Fressingfield
New Street - Stradbroke
New Street Close - Stradbroke
Oatfields - Fressingfield
Pilgrims Green - Fressingfield
Pixey Green - Stradbroke
Post Mill Lane - Fressingfield
Priory Crescent - Fressingfield
Priory Road - Fressingfield
Queen Street - Stradbroke
Rattlerow Hill - Stradbroke
RICHES CLOSE - STRADBROKE
Rookery Lane - Stradbroke
Samuel Vince Road - Fressingfield
Sancroft Way - Fressingfield
Sandpath - Fressingfield
School Lane - Fressingfield
Shelton Hill - Stradbroke
SMITH WAY - STRADBROKE
Storeys Lane - Fressingfield
Stradbroke Road - Fressingfield
Tansy Meadow - Fressingfield
The Laurels - Fressingfield
The Low - Fressingfield
The Paddocks - Stradbroke
Tilbrook Close - Stradbroke
Verdons Lane - Stradbroke
Victoria Terrace - Fressingfield
WEBB WALK - STRADBROKE
Westhall - Stradbroke
Willow Close - Stradbroke
Woodfields - Stradbroke
|
|
Refuse/general rubbish (black bin)
|
Beaumont Close - Bures St Mary
Duke Street - Hintlesham
Hadleigh Road - Raydon
LADBROOK MEADOW - HINTLESHAM
LORFORD CLOSE - HINTLESHAM
Lower Raydon - Raydon
Nayland Road - Bures St Mary
Noaks Road - Raydon
PARHAM CLOSE - HINTLESHAM
St Edmunds Lane - Bures St Mary
Sulleys Hill - Raydon
Sulleys Hill Road - Raydon
The Croft - Bures St Mary
The Street - Raydon
Wades Lane - Raydon
Wilderness Hill - Hintlesham
|
| Recycling (blue or blue-lidded bin) |
Elm Road - Stowmarket (Roadworks)
Morris Way - Needham Market (Parked Cars)
The Street - Mendham (Roadworks)
CHESTNUT CLOSE - GREAT BLAKENHAM
ELM CLOSE - GREAT BLAKENHAM
HORNBEAM CLOSE - GREAT BLAKENHAM
MEADOW DRIVE - GREAT BLAKENHAM
|
| Paper and card (green-lidded bin) |
Service up to date
|
| Garden waste (brown bin) |
Service up to date
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
