Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
The Appletrees - Eye (Parked Cars)
CLYDE WAY - EYE (Parked Cars)
Hayward Close - Eye (Parked Cars)
Orchard Close - Eye (Parked Cars)
The Rookery - Eye (Parked Cars)
Chapel Lane - Great Blakenham
Dove Gardens - Stowmarket
Finch Close - Stowmarket
Hackneys Corner - Great Blakenham
Hibbard Road - Bramford
Hillcrest Approach - Bramford
Kestrel Drive - Stowmarket
Kingfisher Way - Stowmarket
Limes Avenue - Bramford
Loraine Way - Bramford
Nightingale Close - Stowmarket
Paper Mill Lane - Claydon
Ravens Lane - Bramford
Swallow Drive - Stowmarket
The Common - Little Blakenham
The Street - Bramford
Thornbush Lane - Bramford
Tye Lane - Bramford
Whitton Leyer - Bramford
|
| Recycling |
Clay Hill Lane - Wattisham (Roadworks)
Castle Road - Hadleigh
Finborough Road - Hitcham
|
| Garden waste (brown bin) |
Broad Street - Eye
Castle Hill - Eye
Copper Close - Eye
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
