My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Cockfield Road (part of road) - Felsham (Roadworks) Drinkstone Road (part of road) - Gedding (Parked Vehicles) Below Church - Shotley Church Walk - Shotley Main Road - Chelmondiston Main Road - Shotley Old Hall Road - Shotley Shotley Road - Chelmondiston Wades Lane - Shotley
Recycling	Jigsaw Place - Stonham Aspal (Roadworks) Mill Green - Stonham Aspal (Roadworks) Broad Road - Bacton Broad Road - Cotton Castell Road - Bacton Clay Lane - Bacton Cow Green - Bacton Elm Way - Bacton Finningham Road - Old Newton Fowles Way - Bacton Marsh Way - Bacton Nunn View - Bacton Oakfield Close - Bacton Oakfield Road - Bacton Pine View - Bacton Pound Hill - Bacton Silver Street - Old Newton Turkeyhall Lane - Bacton Ward Green - Old Newton
Garden waste (brown bin)	Scotland Street - Stoke by Nayland (Roadworks)
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.