Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Ashburnham Road - Needham Market (Parked Vehicle)
Clyde Way - Eye (Parked Vehicle)
Hayward Close - Eye (Parked Vehicle)
Ledinge Way - Haughley (Parked Vehicle)
Orchard Close - Eye (Parked Vehicle)
Stowmarket Road (part of road) - Needham Market (Parked Vehicle)
The Appletrees - Eye (Parked Vehicle)
Woodlark Drive - Stowmarket (Parked Vehicle)
Baldwin Way - Eye
Birds Green - Rattlesden
Brettenham Road - Rattlesden
Broad Street - Eye
Buckshorn Lane - Eye
Chapel Lane - Stoke Ash
Church Lane - Earl Stonham
Church Lane - Wickham Skeith
Church Path - Rattlesden
Church Road - Battisford
Church Street - Eye
Clint Road - Eye
Clint Road - Occold
Clint Road - Thorndon
Combs Lane - Combs
Combs Lane - Great Finborough
Combs Lane - Stowmarket
Cow Green - Bacton
Deadmans Lane - Battisford
Field View - Rattlesden
Green Lane - Creeting St Mary
Griffin Lane - Wetheringsett Cum Brockford
Half Moon Street - Rattlesden
High Town Green - Rattlesden
Hollybush Lane - Rattlesden
Hundred Lane - Old Newton
Kerrys Farm Lane - Bacton
Lambseth Street - Eye
Langton Green - Eye
Langton Grove - Eye
Langton Park - Eye
Little London - Combs
Lower Road - Rattlesden
Lowgate Street - Eye
Ludgate Causeway - Eye
Mill Lane - Rattlesden
Mill Lane - Stoke Ash
Moats Tye - Combs
Owers Close - Rattlesden
Park Lane - Eye
Park Road - Combs
Pightle Grove - Rattlesden
Pine Close - Eye
Poplar Hill - Stowmarket
Poy Street Green - Rattlesden
Purple Hill - Buxhall
Rising Sun Hill - Rattlesden
Roman Rise - Rattlesden
Russet Gardens - Combs
Spencers Piece - Rattlesden
St Nicholas Close - Rattlesden
Swilltub Lane - Bacton
Tacon Close - Eye
Tan Office Lane - Mendlesham
Tannery Road - Combs
The Entry - Wickham Skeith
The Green - Wickham Skeith
Top Road - Rattlesden
Valley Road - Battisford
Victoria Hill - Eye
Webbs Close - Combs
Wheelwright Green - Rattlesden
Windyridge Road - Rattlesden
Wood Hall Lane - Stoke Ash
Workhouse Lane - Rattlesden
Yaxley Road - Eye
Plus, delays to refuse collections scheduled for Friday 13 June from properties serviced via a smaller dustcart
|
| Recycling |
Clay Hill Lane - Wattisham (Roadworks)
|
| Garden waste (brown bin) |
Barley Close - Stowupland
Birch Close - Stowupland
Church Road - Lindsey
Church Road - Stowupland
Columbyne Close - Stowupland
Gipping Road - Stowupland
Hawthorn Close - Stowupland
Jubilee Crescent - Stowupland
Maple Road - Stowupland
Marshalls Meadow - Stowupland
Pear Tree Gardens - Stowupland
Reeds Way - Stowupland
Rose Green Road - Lindsey
Saxham Street - Stowupland
Sycamore Road - Stowupland
The Green - Stowupland
The Street - Lindsey
The Tye - Lindsey
Thorney Green Road - Stowupland
Trinity Walk – Stowupland
Plus, delays to garden waste collections scheduled for Thursday 12 June from properties serviced via a smaller dustcart
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
