Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.
Delayed collections
The table below details any current known delays to our collection service. We update this table every working day.
If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Ipswich Road - East Bergholt
Ipswich Road - Stratford St Mary
London Road - Capel St Mary |
| Recycling |
A14 - Haughley
Battlesea Green - Stradbroke
Battlesea Green Close - Stradbroke
Bayles Way - Stradbroke
Bildeston Road - Offton
Brundish Road - Wilby
Bury Road - Stowmarket
Bury Street - Stowmarket
Castle Road - Offton
Cedar Close - Stradbroke
Chantala Close - Stradbroke
Chapel Close - Fressingfield
Chestnut Grove - Stowmarket
Childer Road - Stowmarket
Chippenhall Green - Fressingfield
Church Close - Wilby
Church Road - Battisford
Church Road - Wilby
Church Street - Fressingfield
Cratfield Road - Fressingfield
Crown Corner - Brundish
Dennington Road - Brundish
Edinburgh Gardens - Claydon
Fairfield Hill - Stowmarket
Farriers Close - Stradbroke
Forest Road - Onehouse
Framlingham Road - Brundish
Fressingfield Road - Laxfield
Fressingfield Road - Stradbroke
Gull Street - Fressingfield
Hadleigh Road - Somersham
Hascot Hill - Battisford
High Hall Road - Nettlestead
Ipswich Road - Stowmarket
Ipswich Street - Stowmarket
Kirby Rise - Barham
Kittiwake Court - Stowmarket
Knevetts Close - Stradbroke
Laxfield Road - Fressingfield
Laxfield Road - Stradbroke
Low Road - Fressingfield
Marriotts Close - Wilby
Metfield Road - Fressingfield
Midnight Meadow - Fressingfield
Milton Road South - Stowmarket
Nettlestead Road - Baylham
Pilgrims Green - Fressingfield
Pixey Green - Stradbroke
Pixey Green - Wingfield
Pound Lane - Stowmarket
Rattlerow Hill - Stradbroke
Rookery Lane - Stradbroke
Sandpath - Fressingfield
Shepherds Lane - Haughley
Spikes Lane - Haughley
St Marys Close - Wilby
Storeys Lane - Fressingfield
Stradbroke Road - Brundish
Tannington Long Road - Brundish
The Green - Harleston
The Low - Fressingfield
The Street - Brundish
The Thoroughfare - Brundish
The Tye - Barking
Tollemache Hall Road - Offton
Tot Hill - Haughley
Verdons Lane - Stradbroke
Victoria Terrace - Fressingfield
Violet Hill Road - Stowmarket
White Post Corner - Fressingfield
Whites Close - Stradbroke
Wilby Road - Stradbroke
Wood Lane - Fressingfield
Wooten Green - Wilby |
| Garden waste (brown bin) |
Alton Hall Lane - Stutton
Grays Close - Gislingham
Holbrook Road - Stutton
Larksfield Road - Stutton
Mendlesham Green - Mendlesham
Royal Hospital School - Holbrook |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Service up to date |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
