Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Our tenants

Housing Portal Icon

Housing Handbook Icon

Tenant Handbook

Our Tenancy Management team are currently experiencing a high level of demand, and our capacity to respond to new queries is temporarily limited.

Any enquiry that you submit will be logged. However, there may be a delay before we are able to respond to you in full.

We are working hard to restore full service as quickly as we can, and we appreciate your patience and understanding during this time.

If your query is urgent, please contact Customer Services on 0300 123 4000.

We work hard to make sure that our tenants are able to request and access our services online, wherever possible.

On our website, you can pay your rent, request a repair or a change to your home, or report antisocial behaviour.

You can also manage your rent and account information via our Tenant Portal.

Resources

Main Panel Title

How to pay your rent

There are several different ways that you can manage and pay your rent

Request a repair

Request a routine or emergency repair and learn about our repairs process

Manage your tenancy

Find out how to end your tenancy, or make changes to your tenancy agreement

We want you to work with us to help us deliver and improve our services

Right Panel Title

Left Panel Title

Additional tenant resources

Find out about who we are as a social landlord

Mutual exchanges

Find out how you can exchange or transfer your Council home

Report antisocial behaviour and hate crime

Learn what anti-social behaviour is, and how you can report it

Apply for permission

You need permission to keep a pet, take in a lodger, or run a business from home

Apply for a property alteration

You can apply for our permission to make changes to your Council home (at your own cost)

Leaseholders and shared owners

Find out about your responsibilities, repairs, subletting and insurance

Safeguarding is everyone's responsibility - learn how to report a concern

Right Panel Title