Leaseholders and shared owners

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A lease is a legal agreement between you (the leaseholder) and us (the landlord). Every landlord has a responsibility to make sure that the terms and conditions of the lease are met.

Your lease will include a plan of your property. It will detail what was included at the time of the sale (for example, a garden or parking space).

A leaseholder is a person who holds a long lease of a flat, or maisonette. You will be the legal owner of the flat, for the full period of the lease.

We still provide services to communal areas and maintain the exterior of the block.

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Resources

Request a repair online

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Request a repair

If you are the leaseholder of a property and you need to request a repair, you can do so via our online repairs form:

If it is an emergency, please call us.

During office hours, please call 0300 123 4000.

Outside of office hours, or at weekends, please call 0808 168 7794.

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Popular housing services

Your responsibilities as a leaseholder

Find out what your responsiblities are as a leaseholder

Sublet your leasehold property

Find out how you can rent out your leasehold property

Sell your leasehold property

Find out how you can sell your leasehold property

Make a building insurance claim

Find out what you need to provide when making a building insurance claim

Shared ownership

Find out more about shared ownership, which is a type of affordable housing

Service charges for leaseholders

Find out what service charges are, and what they are used for

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