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Home > Accessibility



Find out how accessible our website is, how to report accessibility issues and what to do if you can't access parts of this website.


Accessibility statement for and

We want as many people as possible to be able to use this website.

You should at least be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader


Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

  • Make text larger
  • Magnify the screen
  • Change fonts and colours
  • Make your mouse pointer easier to see
  • Use your keyboard instead of a mouse
  • Make your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).


How accessible this website is

We know some parts of this website aren't fully accessible.

For example:

  • Some PDF documents and other documents aren't fully accessible to screen readers
  • Some pages contain content which may be difficult for you to understand
  • Some links don't make sense when taken out of context
  • Some images contain content which you may not be able to read
  • Some videos don't have captions or audio descriptions
  • Some interactive tools are difficult to navigate without using a mouse


What to do if you can't access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We'll consider your request and get back to you as soon as possible.


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).



Technical information about this website's accessibility

Babergh and Mid Suffolk District Councils are committed to making their joint website accessible, in accordance with the regulations.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to non-compliance listed below:

  1. PDFs and other documents:
    Some of our PDFs and other documents are formatted in a way which makes them partially or wholly inaccessible to a screen reader. Any new documents we publish should meet accessibility standards.
  2. Reading age:
    Some of our text content is written in a way which does not make it easy for everyone to understand. Any new text content we publish should meet accessibility standards.
  3. Disproportionate burden:
    We don't categorise any of the accessibility issues on and as a disproportionate burden to fix within the meaning of the regulations, with the exception of PDFs and other documents.


We're continually carrying out detailed accessibility checks of and We are prioritising fixing most popular and most important content first, and then working backwards to include the remaining content.

We are aiming to ensure that any new document required to access an essential service is accessible.



Content that's not within the scope of the accessibility regulations

The following content falls outside the scope of the regulations:

  1. PDFs and other documents:
    The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.
  2. Video:
    We may not add captions or audio description to live video streams because live video is exempt from meeting the accessibility regulations. Similarly, prerecorded video published before 23 September 2020 are exempt from meeting the regulations.
  3. Maps:
    Online maps and mapping services are exempt from meeting the accessibility regulations.
  4. Archived content:
    Some of our content, such as news articles and minutes of meetings is archived and not within scope of the accessibility regulations.



How we tested this website

We used a combination of methods to test the accessibility of and, including: