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Contact us

You can use our online forms to pay, report and apply, 24 hours a day.

Our online forms allow us to serve you better by asking all the necessary questions.

Please note that all planning enquiries are charged for

If you prefer not to use online forms, there are a number of other ways to get in touch:

Email

Email one of our departments

Phone

Phone 0300 1234000 (from 8.45am) to be connected to any council service.

Please note information on call charges

When calling the above number, please select:

Option 1 for making a payment
Option 2 for council tax, housing benefits or housing rents
Option 3 for housing or housing repairs
Option 4 for bins, household waste and recycling
Option 5 for building control or planning
Option 6 for licensing
Option 7 for environmental health or general enquiries

If you've dialled 5 for Planning, the options are then as follows:

Option 1 for Building Control (compliance with building regulations, demolitions, dangerous structures, and street naming & numbering)
Option 2 for Land Charges
Option 3 for Planning Application enquiries and tree matters including tree preservation orders
Option 4 for Planning Policy (the Joint Local Plan and Neighbourhood Planning)
Option 5 for Planning Enforcement who deal with breaches of Planning Control
Option 6 for Heritage dealing with historic buildings within conservation areas

For emergency repairs to council properties or to report dangerous structures: 0808 168 7794

To make a payment: 0845 372 4112 (This call will cost you 3 pence per minute plus your phone company's access charge)

For a text mobile service for hard of hearing customers: 07827 842833

Visit

Drop in to see us at 54 Ipswich Street, Stowmarket IP14 1AD

Monday from 9.00am to 5.00pm
Tuesday from 10.00am to 5.00pm
Wednesday from 9.00am to 5.00pm
Thursday from 9.00am to 5.00pm
Friday from 9.00am to 4.30pm

Drop in to see us at Town Hall, Old Market Place, Sudbury CO10 1TL

Monday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Tuesday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Wednesday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Thursday from 9.00am to 12.30pm and from 1.30pm to 5.00pm
Friday from 9.00am to 12.30pm and from 1.30pm to 4.30pm

Suffolk County Council's main offices are located at: