Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Housing

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Tenant Handbook

Welcome to our Housing service, where we publish information and advice for our tenants and residents. Learn more about how you can apply for Council housing, apply for tailored housing advice and financial assistance, access support if you or someone you know is at risk of homelessness.

You can also find information about ways you can keep your home safe and comfortable to live in.

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Apply for Council housing

Apply for Council and social housing via Gateway to Homechoice

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Our tenants can access, apply for, and engage with our services online

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Housing support and financial assistance

Access tailored housing advice, and get help to improve or adapt your home

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How to pay your rent

There are several different ways that you can manage and pay your rent

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Popular housing services

Request a repair

Report an emergency repair, or request another repair or alteration to your home

Keeping your home safe

Learn how to keep your home safe and secure

Report antisocial behaviour and hate crime

If you have been a victim of antisocial behaviour or hate crime, it's important that you tell someone

Apply for sheltered housing

Accommodation available for elderly, disabled or vulnerable residents

Find out more about starting or ending a garage tenancy

Homelessness and rough sleeping

If you are homeless - or at risk of becoming homeless - please contact us

Central Suffolk Lettings: Letting Services

Aims to increase access to good quality homes in the private rented sector for eligible residents

Affordable housing delivery and housing standards

Information for the private sector and housing developers

There are many ways to get in touch with us so that we can help you resolve an issue, or answer a query

Landlords, homeowners and private tenants

Find out about responsibilities as a private landlord, our lettings schemes and support available

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