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Contact Us

We're trying to improve the way that we respond to your needs by using digital services.


You can use our online forms to pay, report and apply for things 24 hours a day. Our online forms allow us to serve you better by asking all the necessary questions.


However, if you would like to contact us directly:

Please give as much detail as you can, to help us respond to you satisfactorily.

Preferred method of contact
Preferred time of contact


Phone us

Phone 0300 1234000 to be connected to any council service.

Please note information on call charges.

When calling the above number, please select:

  • Option 2 for council tax, housing benefits or housing rents
  • Option 3 for housing or housing repairs
  • Option 4 for bins, household waste and recycling
  • Option 5 for building control or planning
  • Option 6 for licensing
  • Option 7 for environmental health or general enquiries


For emergency repairs to council properties or to report dangerous structures: 0808 168 7794

For business rates: 01473 433851

To make a payment: 0845 372 4112

For a text mobile service for hard of hearing customers: 07827 842833


Visit us

Our offices are currently located in two places:

Babergh District Council

Corks Lane
Ipswich IP7 6SJ

Mid Suffolk District Council

131 High Street
Needham Market
Ipswich IP6 8DL


Complain, compliment or comment

Please use our website feedback form.


Find your councillor

To find your councillor, visit our councillor information area.


Highways, Education and Social Care

Visit the Suffolk County Council website for assistance with highways, education or social care matters.