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Home > Accessibility


Accessibility statement for and

We want as many people as possible to be able to use this website.

You should at least be able to:

  • Change colours, contrast levels and fonts
  • Zoom in up to 300% without the text spilling off the screen
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader


Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

How accessible this website is

We know some parts of this website aren't fully accessible.

  • Some PDF documents and other documents aren't fully accessible to screen readers
  • Some links don't make sense when taken out of context
  • Some images contain content which you may not be able to read
  • Some videos don't have captions or audio descriptions
  • Some interactive tools are difficult to navigate without using a mouse

What to do if you can't access parts of this website

If you need information on this website in a different format, please contact us. A different format could be an accessible PDF, text in large print, as an audio recording or in Braille.

We will consider your request and get back to you as soon as possible.

Report an accessibility issue

We welcome feedback from our customers. If you find an error on our website that you believe causes an accessibility problem, please let us know.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018

If you're not happy with how we respond to a complaint about accessibility, contact the Equality Advisory and Support Service (EASS)



Technical information about this website's accessibility

We are committed to making Babergh and Mid Suffolk's joint website accessible, in accordance with the Web Content Accessibility Guidelines (WCAG) version 2.1 (AA standard). 

This website is partially compliant with WCAG version 2.1 AA standard, due to non-compliance listed below:

PDFs and other documents

PDFs and other documents that we publish on our website are an extension of it and are therefore subject to the same guidelines. 

Some of our PDFs and other documents are formatted in a way that makes them partially or wholly inaccessible to a screen reader.

They may contain text that is not formatted in an accessible way.

They may contain non-decorative images that lack alternative text.

They may contains tables that have been used to format content. 

They may lack proper heading structure or are missing metadata that relates to - for example - their author or age. 


We are currently working to recreate inaccessible PDFs and documents that are essential to our service provisions. We aim to republish accessible versions of these PDFs and other documents by September 2021. 

Any new PDFs and documents that we publish in future should meet accessibility standards. However, we sometimes have to publish documents created by a third party. We cannot accept liability for inaccessible documents that have not been created or originally published by us. 


We use Siteimprove to carry out accessibility checks of and on a regular basis. 



Content that's not within the scope of the accessibility regulations

The following content falls outside the scope of the regulations.

PDFs and other documents

The accessibility regulations don't require us to fix PDFs or other documents published before 23 September 2018 if they're not essential to providing our services.


We may not add captions or audio description to live video streams because live video is exempt from meeting the accessibility regulations. Similarly, prerecorded video published before 23 September 2020 are exempt from meeting the regulations.


Online maps and mapping services are exempt from meeting the accessibility regulations.

Archived content

Some of our content, such as news articles and minutes of meetings is archived and not within scope of the accessibility regulations.



Readability is a measurement that is used to decide how easy a piece of content is to read. Content can be given a 'reading age'. A reading age of 12 would suggest that the average 12 year old would be able to read and understand the content.

We use Siteimprove to initially measure readability. Siteimprove does this by using the Automated Readability Index (ARI), which tests content on things like length of sentences, to decide a reading age. 

The ARI is a good way way to find content that needs rewriting, but we use manual testing to decide on a final draft.

Readability is an AAA standard of the WCAG 2.1 guidelines (3.1.5). However, we are committed to writing and publishing content that is easy for customers to read.

We have already rewritten every webpage on our site that had a reading age of 18+ (as measured by the ARI). We are now rewriting all content on our website, in an effort to achieve an average reading age of 12 across the site.

Some content may have a higher reading age, due to it containing legalese or other technical terms. Where this is the case, we will write the content as simply as we possibly can.

Here are our key rules of readability:

  • write in plain English
  • write sentences that contain no more than 25 words
  • limit the use of long words (7 letters and above)



How we tested this website

We used a combination of methods to test the accessibility of and, including:



We prepared this statement on 16th September 2020. It was last edited on 22nd September 2020.