How to pay your rent
Set up a Direct Debit
The easiest way to pay your rent is via a monthly Direct Debit. When new tenants sign a tenancy agreement with us, we expect that you will pay rent by Direct Debit.
If you prefer, you can download our Manage your rent payments with Direct Debit (PDF form) and send it to us, once completed. The form includes the address you will need to send it to.
If there are any payment changes, we will always give you at least two weeks notice.
Pay online
You can pay your rent online, securely. This option is available to you 24 hours a day, seven days a week.
You will need a debit or credit card to hand, and your rent account number (this can be found in any letters that we have sent you).
Pay by phone
You can pay your rent by telephone, via our automated service. This option is available to you 24 hours a day, seven days a week.
You will need a debit or credit card to hand, and your rent account number (this can be found in any letters that we have sent you).
Please call 0300 123 4000.
Pay by bank transfer or standing order
You can pay your rent by bank transfer, or by setting up a standing order.
Please include your rent account number as a reference (this can be found in any letters that we have sent you).
Our bank details are:
Account name: Mid Suffolk District Council
Sort code: 30-99-85 (Lloyds Bank PLC)
Account number: 00708698
IBAN
If you need to transfer your rent payment from overseas, our IBAN is:
GB65 LOYD 3099 8500 7086 98
When you sign your tenancy agreement, you are committing to pay your rent in full and on time.
If you are having difficulties, please contact us as soon as possible so that we can help you. Early contact will avoid the need for court action, and the possibility of you losing your home.
We may be able to:
- provide you with advice about money or debt management
- help you claim any benefits that you may be entitled to
- set up an affordable repayment plan for you
If you continue to not pay your rent, we will have to take action. We may have to take you to court and - in extreme cases - evict you from your home.
Joint tenants
If you are joint tenants, you are each responsible for paying the rent. If one of you stops living at the property, you are still responsible for any rent owed whilst your name remains on the tenancy agreement.
Housing Benefit and Universal Credit
Housing Benefit is a benefit you may receive to help you pay your rent, if you are on a low income. If you receive Housing Benefit, you must make sure that it is claimed and paid to us.
If you receive the housing cost element of Universal Credit, this will be paid directly to you. You are responsible for using your Universal Credit payment to pay your rent.
In some circumstances, you or we may request that your Universal Credit payment is paid directly to us. If you would like to learn more about this, please speak with your rent officer.