Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
NAVY ROW - EYE (Road Closed)
Dakings Lane - Felsham
|
| Refuse/general rubbish (black bin) |
St Georges Road - Stowlangtoft (Roadworks)
Spring Lane - Coddenham (Roadworks)
Great Green - Thurston (Roadworks)
|
| Recycling (blue or blue-lidded bin) |
Church Hill - Kersey
Fern Hill - Glemsford
Loose Hall Drive - Hitcham
Melford Road - Lawshall
Woolverstone Close - Pinewood
|
| Paper and card (green-lidded bin) |
Priory Road - Hintlesham (Roadworks)
Back Road - Hintlesham (Roadworks)
Christmas Lane - Metfield (Roadworks)
St James Road - Metfield (Roadworks)
Pages Close - Stowmarket (Parked Cars)
Gilbert Close - Needham Market (Roadworks)
Buxhall Road - Great Finborough (Road Closed)
|
| Garden waste (brown bin) |
Service up to date
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
