Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Royston Drive - Thurston (Roadworks)
Beehive Close - East Bergholt
Brands Close - Great Cornard
Carsons Drive - Great Cornard
Caustons Close - Great Cornard
Chaplin Walk - Great Cornard
Davidson Close - Great Cornard
De Greys Close - Great Cornard
Eldred Drive - Great Cornard
Flatford - East Bergholt
Flatford Lane - East Bergholt
Flatford Road - East Bergholt
Gaston End - East Bergholt
Grace Farrant Road - Great Cornard
Guy Cook Close - Great Cornard
Hadleigh Road - East Bergholt
Hughes Road - East Bergholt
Jamie Allen Close - Great Cornard
Kilby Way - Great Cornard
Kingsbury Walk - Great Cornard
Layzell Croft - Great Cornard
Lionel Hurst Close - Great Cornard
Marshall Drive - Great Cornard
Moores Lane - East Bergholt
Parmenter Drive - Great Cornard
Pecockes Close - Great Cornard
Quintons Road - East Bergholt
Turkentine Close - Great Cornard
Wakelin Close - Great Cornard
Walsingham Close - Great Cornard
|
| Recycling |
A14 - Haughley
Bury Road - Stowmarket
Bury Street - Stowmarket
Childer Road - Stowmarket
Church Way - Onehouse
Fairfield Hill - Stowmarket
Forest Road - Onehouse
Lower Road - Onehouse
Pound Lane - Stowmarket
Shelland Road - Harleston
Shepherds Lane - Haughley
Spikes Lane - Haughley
The Green - Harleston
The Green - Shelland
Tot Hill - Haughley
Track From Mill Road To Shelland Hall - Rattlesden
Violet Hill Road - Stowmarket
|
| Garden waste (brown bin) |
Thursday 15 May
Delays to garden waste collections from addresses serviced by a smaller dustcart
Friday 16 May
Barn Street - Lavenham
Bolton Street - Lavenham
Frogs Hall Road - Lavenham
High Street - Lavenham
Lady Street - Lavenham
Lower Road - Lavenham
Market Place - Lavenham
Mortlocks - Lavenham
Normans - Lavenham
Old Station Close - Lavenham
Prentice Street - Lavenham
Preston Road - Lavenham
Spring Lane - Lavenham
Spring Street - Lavenham
Trinity Gild - Lavenham
Weavers Close - Lavenham
Monday 19 May
Alton Green - Holbrook
Alton Hall Lane - Stutton
Anson Drive - Shotley
Baker Road - Shotley
Battery Lane - Shotley
Baytree Way - Stutton
Bentley Lane - Belstead
Bentley Lane - Stutton
Blake Avenue - Shotley
Brick Kiln Road - Harkstead
Bristol Hill - Shotley
Bristol Hill Park - Shotley Gate
Broadwater Gardens - Shotley
Bucks Horn Place - Belstead
Caledonia Road - Shotley
Catts Close - Stutton
Cattsfield - Stutton
Chapel Lane - Belstead
Childers Close - Shotley
Church Lane - Erwarton
Church Lane - Harkstead
Church Road - Stutton
Church Road - Tattingstone
Church Walk - Shotley
Coram Street - Polstead
Crepping Hall Drive - Stutton
Crowe Hall Lane - Stutton
Estuary Crescent - Shotley
Estuary Road - Shotley
Findley Close - Stutton
Fishponds Lane - Holbrook
Fison Place - Stutton
Fredericks Close - Tattingstone
Ganges Road - Shotley Gate
Garden Close - Shotley
Gate Farm Road - Shotley
Gayford Terrace - Shotley
Glebe Close - Tattingstone
Great Harlings - Shotley Gate
Green Lane - Tattingstone
Grove Hill - Belstead
Hadleigh Road - Polstead
Hare Fields - Stutton
Harkstead Road - Holbrook
Harkstead Road - Lower Holbrook
Hawkes Drive - Shotley
Hervey Close - Shotley
Hervey Terrace - Shotley
Holbrook Road - Harkstead
Holbrook Road - Stutton
Ipswich Road - Harkstead
King Edward Vii Drive - Shotley
Kingsland - Shotley
Kirkton Close - Shotley
Kitchener Way - Shotley
Larksfield Road - Stutton
Laurel Close - Stutton
Lemons Hill - Tattingstone
Lewis Lane - Stutton
Link Road - Shotley
Lloyd Road - Shotley
Lower Harlings - Shotley
Lower Road - Harkstead
Lower Street - Stutton
Main Road - Chelmondiston
Main Road - Shotley
Main Road - Tattingstone
Manningtree Road - Stutton
Manor Lane - Stutton
Mill Farm Place - Belstead
Moyes Place - Belstead
Nelson Avenue - Shotley
Ness Lane - Erwarton
New Lane - Holbrook
Old Hall Road - Shotley
Orwell View Road - Shotley
Pannington Hall Lane - Wherstead
Park Lane - Tattingstone
Post Office Corner - Stutton
Queens Road - Erwarton
Queensland - Shotley
River View Road - Harkstead
Rose Court - Shotley
Rose Farm Lane - Shotley
School Close - Stutton
School Road - Shotley
School Road - Tattingstone
Shop Corner - Erwarton
Shotley Road - Chelmondiston
Shotley Road - Erwarton
Stourside - Shotley
Stutton Close - Stutton
Stutton Lane - Tattingstone
Tattingstone Park - Tattingstone
The Close - Tattingstone
The Heath - Tattingstone
The Street - Belstead
The Street - Harkstead
The Street - Shotley
Tudor Close - Shotley
Wades Lane - Shotley
Walnut Tree Lane - Harkstead
Wheelwrights Close - Stutton
White Horse Hill - Tattingstone
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
