Please wait until 5pm to report a missed collection, as collections can take place any time during the day.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
Type of collection Status/delays
Refuse (general rubbish)

Ann Beaumont Way (part of road) - Hadleigh (Roadworks)
Black Oak Drive - Stowupland (Roadworks)
Drury Close - Onehouse (Roadworks)
Eastern Way (part of road) - Elmswell (Roadworks)
Felsham Road - Rattlesden (Roadworks)
Merrion Close - Pinewood (Parked Vehilce)
Mill Lane - Rattlesden (Roadworks)
Orchard Grove (part of road) - Claydon (Parked Vehicle)
Red Oak Drive - Stowupland (Roadworks)
Rose Close - Onehouse (Roadworks)
The Channel - Flowton (Road closed)
Willow Close - Walsham Le Willows
Windmill Row - Glemsford (Roadworks)


Acorn Way (part of road) - Stowupland (Roadworks)
Bastings Hall Road - Framsden (Roadworks)
Bentley Lane - Belstead (Roadworks)
Black Oak Drive - Stowupland (Roadworks)
Bucks Horn Place - Belstead (Roadworks)
Burr Close - Stowupland (Parked Vehicle)
Dandy Corner - Cotton (Roadworks)
Drury Close - Onehouse (Roadworks)
Otley Road - Framsden (Roadworks)
Post Drive - Stowupland (Roadworks)
Red Oak Drive - Stowupland (Roadworks)
The Street - Belstead (Roadworks)
Wickham Lane - Cotton (Roadworks)
Blacksmiths Way - Elmswell (Parked Cars)
Broom Meadow Lane - Elmswell (Road Closed)
Fir Tree Lane - Haughley (Roadworks)
Haughley Green - Haughley (Roadworks)
New Bells Lane - Haughley (Roadworks)
The Crescent - Stowmarket (Parked Cars)
Wingfield Meadows - Stonham Aspal (Parked Cars)

Garden waste (brown bin)

Auction Yard - Haughley (Parked Cars)

To be completed Monday 11th Dec:
Abbots Hall Road - Stowmarket
Abbots Walk - Stowmarket
Aldham Gardens - Stowmarket
Aldis Avenue - Stowmarket
Anvil Way - Stowmarket
Boxford Close - Stowmarket
Bridge Street - Stowmarket
Bures Close - Stowmarket
Chandlers Walk - Stowmarket
Chattisham Close - Stowmarket
Chelsworth Way - Stowmarket
Chestnut Grove - Stowmarket
Church Road - Stowmarket
Clare Close - Stowmarket
Combs Wood Drive - Stowmarket
Edgar Avenue - Stowmarket
Edgecomb Road - Stowmarket
Elmsett Close - Stowmarket
Farriers Road - Stowmarket
Felsham Court - Stowmarket
Fenn Close - Stowmarket
Flatford Close - Stowmarket
Ford Close - Stowmarket
Ford View Road - Stowmarket
Glemsford Road - Stowmarket
Hartest Way - Stowmarket
Hessett Close - Stowmarket
Hill Rise - Stowmarket
Hillside - Stowmarket
Hintlesham Close - Stowmarket
Hoxne Close - Stowmarket
Hugh Ager Close - Stowmarket
Hunt Close - Stowmarket
Ipswich Road - Stowmarket
Jubilee Avenue - Stowmarket
Kensington Road - Stowmarket
Kersey Close - Stowmarket
Lavenham Way - Stowmarket
Layham Gardens - Stowmarket
Lime Tree Place - Stowmarket
Lindsey Way - Stowmarket
Lockington Close - Stowmarket
Lockington Crescent - Stowmarket
Lockington Road - Stowmarket
Lockington Walk - Stowmarket
Marriotts Walk - Stowmarket
Melford Road - Stowmarket
Milden Close - Stowmarket
Millers Close - Stowmarket
Naughton Gardens - Stowmarket
Normandy Close - Stowmarket
Orwell Road - Stowmarket
Otter Close - Stowmarket
Pine View Close - Stowmarket
Polstead Close - Stowmarket
Poplar Hill - Stowmarket
River Gardens - Stowmarket
School Meadow - Stowmarket
Semer Close - Stowmarket
Shelley Close - Stowmarket
Shimpling Close - Stowmarket
Stricklands Road - Stowmarket
Takers Lane - Stowmarket
Temple Road - Stowmarket
The Crescent - Stowmarket
The Twinnings - Stowmarket
Thomas Young Close - Stowmarket
Tylers Way - Stowmarket
Unity Road - Stowmarket
Verneuil Avenue - Stowmarket
Water Vole Close - Stowmarket
Wayside Close - Stowmarket
Weavers Close - Stowmarket
Webb Road - Stowmarket
Whatfield Way - Stowmarket
Woodfield Drive - Stowmarket
Woodfield Lane - Stowmarket
Woolmers Close - Stowmarket
Wright Close - Stowmarket

Business waste

Service up to date

Clinical waste

Service up to date


Service up to date

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason as to why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.