Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.
Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Delays from Thursday 18 June
Balls Way - Earl Stonham
Blacksmiths Lane - Earl Stonham
Chapel Lane - Earl Stonham
Coddenham Road - Creeting St Mary
Forward Green - Earl Stonham
Haggars Mead - Earl Stonham
Low Lane - Creeting St Mary
Mill End Lane - Earl Stonham
Mill Lane - Earl Stonham
School Lane - Earl Stonham
Stearns Lane - Earl Stonham
Stowmarket Road - Earl Stonham
Weylands Close - Earl Stonham
Wicks Lane - Earl Stonham
Delays from Friday 19 June
Access Road From Hollow Lane To Woodend Green Farm - Tostock
Aldis Avenue - Stowmarket
Amber Close - Whitton
Amethyst Close - Whitton
Ash Lane - Tostock
Ashburnham Road - Needham Market
Ashfield Road - Norton
Ashley Close - Tostock
Baby Lane - Rattlesden
Bacon Close - Thurston
Badley Hill - Badley
Badley Walk - Badley
Baldwin Road - Stowmarket
Bar Close - Thurston
Barleyfields - Thurston
Barrells Road - Thurston
Barretts Lane - Needham Market
Birch Road - Thurston
Birds Green - Rattlesden
Birds Road - Thurston
Brettenham Road - Buxhall
Brettenham Road - Felsham
Brettenham Road - Rattlesden
Bridge Street - Alpheton
Brimstone Close - Thurston
Bury Road - Lavenham
Bury Road - Shimpling
Buttercup View - Thurston
Campion Crescent - Stowmarket
Cavendish Close - Thurston
Cedars Close - Thurston
Chandlers Walk - Stowmarket
Chapel Close - Buxhall
Chapel Lane - Drinkstone
Cherry Tree Rise - Drinkstone
Chinery Way - Thurston
Church Lane - Norton
Church Path - Rattlesden
Church Road - Thurston
Church Road - Tostock
Citrine Close - Whitton
Cloverfields - Thurston
Cross Street - Drinkstone
Crowley Road - Needham Market
Cutlers Lane - Shelland
Donkey Lane - Lawshall
Drinkstone Road - Gedding
Edgecomb Road - Stowmarket
Edmunds Road - Buxhall
Elmswell Park Stud - Elmswell
Elmswell Park Stud - Norton
Emerald Avenue - Whitton
Errington Way - Tostock
Everetts Way - Tostock
Farm Close - Drinkstone
Felsham Road - Gedding
Felsham Road - Rattlesden
Fen Street - Buxhall
Field Close - Drinkstone
Field View - Rattlesden
Field View - Thurston
Flatts Lane - Tostock
Fox And Hounds Close - Thurston
Garden House Lane - Drinkstone
Gatekeeper Close - Thurston
Gedding Hill - Gedding
Gedding Road - Drinkstone
Goddard Place - Harleston
Great Green - Thurston
Green Close - Drinkstone
Half Moon Street - Rattlesden
Hall Bitterns Road - Thurston
Halls Lane - Norton
Hanningfield Green - Lawshall
Harleston Green - Shelland
Haughley New Street - Haughley
Haughley Road - Harleston
Hawes Lane - Norton
Heath Road - Norton
High Street - Needham Market
High Street - Rattlesden
High Town Green - Rattlesden
Hill Farm Lane - Drinkstone
Hill Rise - Stowmarket
Hollow Lane - Thurston
Holly Blue Way - Thurston
Hollybush Lane - Rattlesden
Hugh Ager Close - Stowmarket
Ixworth Road - Norton
Ixworth Road - Stowlangtoft
Ixworth Road - Thurston
Jacobs Meadow - Rattlesden
Jade Drive - Whitton
Jasper Close - Whitton
Jubilee Close - Norton
Kiln Lane - Buxhall
King George Close - Norton
Lady Road - Thurston
Larkspur Circle - Thurston
Laurel Close - Thurston
Leys Road - Tostock
Lodge Close - Thurston
Louse Lane - Rattlesden
Lower Road - Rattlesden
Maltsters Walk - Stowmarket
Maplefields - Thurston
Meadow Acre - Norton
Meadow Brown Way - Thurston
Meadow Lane - Thurston
Mill Gardens - Buxhall
Mill Lane - Rattlesden
Mill Road - Buxhall
Millfield Drive - Buxhall
Mitchery Lane - Rattlesden
Moorbridge Lane - Harleston
New Green Avenue - Thurston
New Road - Tostock
Norton Road - Elmswell
Norton Road - Tostock
Nuts Pightle - Thurston
Oak Road - Thurston
Oakey Field Road - Thurston
Oakwood Drive - Thurston
Old Forge Close - Norton
Old Hall Meadow - Rattlesden
Old Post Office Lane - Thurston
Onehouse Road - Harleston
Orange Tip Close - Thurston
Orchard Drive - Buxhall
Orchard Lane - Thurston
Orwell Road - Stowmarket
Owers Close - Rattlesden
Packway Gardens - Norton
Pakenham Road - Thurston
Pamment Close - Tostock
Park Road - Drinkstone
Park Road - Needham Market
Peacock Place - Thurston
Peggs Farm Road - Rattlesden
Pepper Lane - Thurston
Perkins Way - Tostock
Pightle Grove - Rattlesden
Plumbers Arms Close - Norton
Pokeriage Gardens - Thurston
Pond Field Road - Thurston
Poplar Farm Lane - Thurston
Poplar Hill - Stowmarket
Poy Street Green - Rattlesden
Priestley Road - Needham Market
Purple Hill - Buxhall
Quartz Road - Whitton
Quinton Road - Needham Market
Ranson Road - Needham Market
Rattlesden Close - Stowmarket
Rattlesden Road - Buxhall
Rattlesden Road - Drinkstone
Rattlesden Road - Felsham
Rectory Gardens - Thurston
Rectory Meadow - Rattlesden
Red Admiral Heights - Thurston
Ringlet Close - Thurston
Rising Sun Hill - Rattlesden
Road Near Ticehurst Farm - Tostock
Roman Rise - Rattlesden
Rookery Drive - Norton
Rooks Mead - Thurston
Ruby Way - Whitton
Ryefields - Thurston
Rylands Close - Thurston
Sand Martin Way - Needham Market
Sandpit Drive - Thurston
Sandpit Lane - Thurston
School Close - Norton
School Lane - Thurston
School Meadow - Drinkstone
School Road - Rattlesden
School Road - Thurston
School Street - Needham Market
Shelland Road - Harleston
Shimpling Road - Lawshall
Skipper Close - Thurston
Small Copper Corner - Thurston
Snowdrop Gardens - Thurston
Speckled Wood Close - Thurston
Spencers Piece - Rattlesden
St Nicholas Close - Rattlesden
St Peters Way - Thurston
Stanstead Road - Shimpling
Station Hill - Thurston
Stoney Lane - Thurston
Stowmarket Road - Badley
Sweet Hill Drive - Norton
Teachers Close - Needham Market
Thatchers Walk - Stowmarket
The Beeches - Norton
The Causeway - Needham Market
The Croft - Tostock
The Drift - Thurston
The Drift - Tostock
The Gardens - Norton
The Green - Harleston
The Green - Shelland
The Green - Tostock
The Leys - Tostock
The Meadows - Drinkstone
The Planche - Thurston
The Post Mill - Norton
The Rose Gardens - Thurston
The Street - Drinkstone
The Street - Norton
The Street - Shimpling
The Twinnings - Stowmarket
The Tye - Alpheton
Thedwastre Road - Thurston
Theobald Close - Needham Market
Top Road - Rattlesden
Tylers Way - Stowmarket
Tyrell View - Thurston
Valley Lane - Buxhall
Victoria Close - Thurston
Walnut Tree Close - Norton
Wayside Close - Stowmarket
Wheatfields - Thurston
Wheelwright Green - Rattlesden
Windyridge Road - Rattlesden
Wood Close - Tostock
Woodland Close - Thurston
Woolmers Close - Stowmarket
Woolpit Road - Norton
Workhouse Lane - Rattlesden
Worlds End Lane - Buxhall
Wyards Lane - Thurston
|
| Refuse/general rubbish (black bin) |
Mill Lane - Creeting St Peter (Roadworks)
|
| Recycling (blue or blue-lidded bin) |
Service up to date
|
| Paper and card (green-lidded bin) |
Meadow Brown Way - Thurston (Parked Vehicle)
Orange Tip Close - Thurston (Parked Vehicle)
Paper Mill Lane - Bramford (Roadworks)
Paper Mill Lane - Claydon (Roadworks)
|
| Garden waste (brown bin) |
Boar Grove - Stowmarket (Road Closed)
Hummingbird Drive - Stowmarket (Road Closed)
Levert Gardens - Stowmarket (Road Closed)
Delays from Thursday 18 June
Ash Close - Great Finborough
Birds Green - Rattlesden
Borough Lane - Great Finborough
Brettenham Road - Buxhall
Brettenham Road - Rattlesden
Chapel Close - Buxhall
Church Path - Rattlesden
Church Road - Great Finborough
City Lane - Great Finborough
Combs Lane - Great Finborough
Combs Lane - Stowmarket
Edmunds Road - Buxhall
Felsham Road - Rattlesden
Field View - Rattlesden
Half Moon Street - Rattlesden
High Road - Great Finborough
High Street - Rattlesden
High Town Green - Rattlesden
Hollybush Lane - Rattlesden
Jacobs Meadow - Rattlesden
Lower Road - Rattlesden
Middlefield Drive - Great Finborough
Mill Gardens - Buxhall
Mill Lane - Rattlesden
Mill Road - Buxhall
Millfield Drive - Buxhall
Mitchery Lane - Rattlesden
Oak Close - Great Finborough
Old Hall Meadow - Rattlesden
Orchard Drive - Buxhall
Owers Close - Rattlesden
Pettiward Close - Great Finborough
Pightle Grove - Rattlesden
Pilgrims Way - Great Finborough
Poy Street Green - Rattlesden
Rattlesden Road - Buxhall
Rectory Meadow - Rattlesden
Rising Sun Hill - Rattlesden
Spencers Piece - Rattlesden
St Andrews Close - Great Finborough
St Nicholas Close - Rattlesden
Stowmarket Road - Rattlesden
The Chestnuts - Great Finborough
The Green - Great Finborough
Top Road - Rattlesden
Valley Lane - Buxhall
Valley Lane - Great Finborough
Wheelwright Green - Rattlesden
Willow Close - Great Finborough
Windyridge Road - Rattlesden
Woodpecker Way - Great Finborough
Workhouse Lane - Rattlesden
Delays from Friday 19 June
Abbots Hall Road - Stowmarket
Abbots Walk - Stowmarket
Acorn Close - Pinewood
Admiral Road - Pinewood
Airey Close - Newton
Aldham Gardens - Stowmarket
Alston Close - Newton
Appleby Close - Pinewood
Assington Park - Assington
Assington Road - Newton
Baldry Close - Pinewood
Barracks Road - Assington
Belmont Road - Pinewood
Black Arches - Pinewood
Blacksmith Close - Newton
Boatman Close - Pinewood
Bowland Drive - Pinewood
Boxford Close - Stowmarket
Bridge Street - Stowmarket
Brimstone Road - Pinewood
Bures Close - Stowmarket
Bures Road - Assington
Burnet Close - Pinewood
Chelsworth Way - Stowmarket
Chestnut Grove - Stowmarket
Church Road - Newton
Cinnabar Close - Pinewood
Clare Close - Stowmarket
Clearwing Close - Pinewood
Copper Grove - Pinewood
Curtis Close - Pinewood
Dashwood Close - Pinewood
Edies Lane - Leavenheath
Eglantine Way - Leavenheath
Elm Tree Lane - Leavenheath
Elmsett Close - Stowmarket
Felsham Court - Stowmarket
Fir Tree Rise - Pinewood
Flatford Close - Stowmarket
Ford View Road - Stowmarket
Forester Close - Pinewood
Fritillary Close - Pinewood
Further Street - Assington
Gatekeeper Close - Pinewood
Glemsford Road - Stowmarket
Grayling Road - Pinewood
Green Oak Glade - Pinewood
Grove Hill - Pinewood
Grove Walk - Pinewood
Hartest Way - Stowmarket
Hawthorn Way - Leavenheath
Heathlands - Leavenheath
Hessett Close - Stowmarket
High Road - Leavenheath
Hill Farm Chase - Assington
Hintlesham Close - Stowmarket
Holly Blue Close - Pinewood
Hoxne Close - Stowmarket
Ipswich Road - Stowmarket
Kensington Road - Stowmarket
Kersey Close - Stowmarket
Kingsland Lane - Leavenheath
Knutsford Close - Pinewood
Lacewing Close - Pinewood
Lavenham Way - Stowmarket
Layham Gardens - Stowmarket
Lime Tree Place - Stowmarket
Lindsey Way - Stowmarket
Links View - Newton
Little Green Court - Newton
Lockington Close - Stowmarket
Lockington Crescent - Stowmarket
Lockington Road - Stowmarket
Lockington Walk - Stowmarket
Locks Lane - Leavenheath
Marbled White Drive - Pinewood
Matlock Close - Pinewood
Mayfly Close - Pinewood
Meadow Way - Assington
Melford Road - Stowmarket
Milden Close - Stowmarket
Monarch Way - Pinewood
Mottram Close - Pinewood
Naughton Gardens - Stowmarket
Nicholsons Court - Newton
Oak Eggar Chase - Pinewood
Orchard Road - Assington
Orchard View - Leavenheath
Pine View Close - Stowmarket
Pippin Close - Assington
Plampin Close - Newton
Polstead Close - Stowmarket
Quilter Drive - Pinewood
Raydon Croft - Stowmarket
Rectory Road - Newton
Red Barn Drive - Leavenheath
Red House Close - Newton
River Gardens - Stowmarket
Rotten Row - Newton
Rowans Way - Leavenheath
Rudlands - Pinewood
Semer Close - Stowmarket
Shelley Close - Stowmarket
Shimpling Close - Stowmarket
Shortlands - Pinewood
Shotley Close - Pinewood
Skipper Road - Pinewood
Speckled Wood Close - Pinewood
Springtail Road - Pinewood
St Edmunds Close - Assington
Stricklands Road - Stowmarket
Sudbury Road - Newton
Swallowtail Close - Pinewood
Sweet Briar Close - Leavenheath
Sycamore Close - Pinewood
Takers Lane - Stowmarket
Temple Road - Stowmarket
The Green - Leavenheath
The Gurdons - Assington
The Street - Assington
Tortoiseshell Close - Pinewood
Unity Road - Stowmarket
Vicary Estate - Assington
Warner Rise - Assington
Water Vole Close - Stowmarket
Whatfield Way - Stowmarket
Whisper Wood - Newton
Wilmslow Drive - Pinewood
Woodfield Drive - Stowmarket
Woodfield Lane - Stowmarket
Woolverstone Close - Pinewood
Wrights Way - Leavenheath
Yew Tree Rise - Pinewood
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
