Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by reasons outside of our control. Examples include; roadworks, breakdowns, crew sickness, severe weather, or parked vehicles preventing safe access.

Delayed collections

The table below details any current known delays to our collection service. We update this table every working day.

If your road is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Base Green - Wetherden
Drury Road - Claydon
Fir Tree Lane - Haughley
Haughley Green - Haughley
New Bells Lane - Haughley
Rectory Road - Bacton
The Close - Haughley
Wassicks Lane - Haughley


Butt Road - Great Cornard
Cemetery Lane - East Bergholt
Cornerth Crescent - Great Cornard
Gandish Close - East Bergholt
Gandish Road - East Bergholt
Gaston Street - East Bergholt
Glenside - Great Cornard
Kiln Drive - Great Cornard
Kings Hill - Great Cornard
Kings Meadow - Great Cornard
North Rise - Great Cornard
Notcutts - East Bergholt
Oriel Close - Great Cornard
Orvis Lane - East Bergholt
Oxford Close - Great Cornard
Pitts End - East Bergholt
Pot Kiln Road - Great Cornard
Rectory Hill - East Bergholt
Richardsons Road - East Bergholt
Scofield Court - Great Cornard
St Andrews Road - Great Cornard
Stannard Way - Great Cornard
The Street - East Bergholt
White Horse Road - East Bergholt
Willets Pond - East Bergholt

Garden waste (brown bin)

Church Road - Little Waldingfield
Croft Lea - Little Waldingfield
Grove Avenue - Little Waldingfield
Haymarket - Little Waldingfield
Ten Tree Road - Great Waldingfield
The Street - Little Waldingfield
Valley Road - Great Waldingfield
Wade Crescent - Little Waldingfield
Waldingfield Road - Chilton

Business waste

Service up to date

Clinical waste

Service up to date


Delays to glass collections

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.