Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Bildeston Road - Wattisham (Road Closed)
Meadow Place - Sudbury
Meadow View Road - Sudbury
Mill Hill - Sudbury
Mill Lane - Sudbury
Mountbatten Road - Sudbury
Plough Lane - Sudbury
Sudbury Road - Acton
The Croft - Sudbury
Thomas West Court - Sudbury
Walnut Tree Lane - Sudbury
Willow Close - Sudbury
|
| Refuse/general rubbish (black bin) |
Service up to date
|
| Recycling (blue or blue-lidded bin) |
Long Bessels - Hadleigh
Melford Road - Lawshall
|
| Paper and card (green-lidded bin) |
Ipswich Road - Offton (Roadworks)
Ixworth Road - Stowlangtoft (Roadworks)
Leather Bottle Hill - Little Blakenham (Roadworks)
Marley Close - Thurston (Roadworks)
|
| Garden waste (brown bin) |
Thursday 20th July:
Arger Fen - Bures St Mary
Ash Rise - Nayland with Wissington
Bear Street - Nayland with Wissington
Birch Fall - Nayland with Wissington
Birch Street - Nayland with Wissington
Bures Road - Nayland with Wissington
Campion Lane - Nayland with Wissington
Campions Hill - Nayland with Wissington
Cawley Road - Nayland With Wissington
Church Lane - Nayland with Wissington
Court Street - Nayland with Wissington
Elm Grove - Nayland with Wissington
Fen Street - Nayland with Wissington
Gravel Hill - Nayland with Wissington
GROVE CLOSE - NAYLAND WITH WISSINGTON
Harpers Estate - Nayland with Wissington
Harpers Hill - Nayland with Wissington
Heycroft Way - Nayland with Wissington
High Street - Nayland with Wissington
Jane Walker Park - Nayland with Wissington
Laburnum Way - Nayland with Wissington
Larch Grove - Nayland with Wissington
Mill Street - Nayland with Wissington
Nayland Road - Bures St Mary
PADDOCK GROVE - NAYLAND WITH WISSINGTON
Parkers Way - Nayland with Wissington
Rose Green - Assington
Smallbridge - Bures St Mary
Stoke Road - Nayland with Wissington
The Westerings - Nayland with Wissington
WALSH RISE - NAYLAND WITH WISSINGTON
Willow Grove - Nayland with Wissington
Wissington Uplands - Nayland with Wissington
Wiston Road - Nayland with Wissington
Wormingford Road - Assington
Friday 31st July:
Back Lane - Copdock And Washbrook
Chapel Lane - Copdock And Washbrook
Charlottes - Copdock And Washbrook
CHURCH LANE - COPDOCK
Dales View - Copdock And Washbrook
Elm Lane - Copdock And Washbrook
Fen View - Copdock And Washbrook
Folly Lane - Copdock And Washbrook
Hollow Road - Copdock And Washbrook
Mill Lane - Copdock And Washbrook
Oakfield Road - Copdock And Washbrook
OLD LONDON ROAD - COPDOCK AND WASHBROOK
Pearsons Way - Copdock And Washbrook
Pheasant Rise - Copdock And Washbrook
Pigeons Lane - Copdock And Washbrook
School Hill - Copdock And Washbrook
STRICKLAND CLOSE - COPDOCK AND WASHBROOK
The Avenue - Copdock And Washbrook
The Marvens - Copdock And Washbrook
The Street - Copdock And Washbrook
Wenham Road - Copdock And Washbrook
Whights Corner - Copdock And Washbrook
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
