Before reporting a missed collection, please check the amended waste collection schedule following the Christmas and New Year period.
The current icy/snowy weather also means our crews are having to work a little slower than normal. Please continue to put your bin out as scheduled and we’ll get to you as soon as we can.
Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Browns Close - Hitcham (Road Closed)
Kirby Rise (part of road) - Barham (Parked Vehicle)
Delayed from Monday 5 January
Chapel Close - Capel St Mary
Dodmans - Capel St Mary
The Street - Capel St Mary
Delayed from Tuesday 6 January
Badley Hill - Badley
Barley Green - Stradbroke
Big Green - Southolt
Bildeston Road - Offton
Blackerby Close - Stowmarket
Blacksmiths Lane - Coddenham
Bluebell Grove - Needham Market
Borough Lane - Great Finborough
Braiseworth Lane - Braiseworth
Braiseworth Road - Braiseworth
Braiseworth Road - Eye
Bridge Street - Needham Market
Britten Avenue - Stowmarket
Brundish Road - Wilby
Castle Road - Offton
Cemetery Close - Great Blakenham
Chainhouse Road - Needham Market
Chalk Hill Lane - Great Blakenham
Charity Lane - Bedfield
Chequers Rise - Great Blakenham
Chestnut Close - Great Blakenham
Chestnut Grove - Stowmarket
Church Close - Wilby
Church Green - Bramford
Church Lane - Brundish
Church Road - Battisford
Church Road - Combs
Church Road - Wilby
Church Road - Worlingworth
Church Way - Onehouse
Clay Lane - Stoke Ash
Clopton Green - Rattlesden
Clover Close - Needham Market
Clovers Court - Stowmarket
Combs Lane - Great Finborough
Constitution Hill - Needham Market
Cordys Meadow - Worlingworth
Cowslip Way - Needham Market
Cross Street - Drinkstone
Crown Corner - Brundish
Crown Street - Needham Market
Dairy Row - Brundish
Dennington Road - Brundish
Edinburgh Gardens - Claydon
Elm Close - Great Blakenham
Elm Road - Stowmarket
Eye Road - Hoxne
Fen Street - Buxhall
Field Close - Metfield
Finborough Road - Stowmarket
Fingal Street - Worlingworth
Foals Green - Wilby
Foals Green Road - Brundish
Foals Green Road - Wilby
Forest Road - Onehouse
Forum Close - Great Blakenham
Foxglove Avenue - Needham Market
Framlingham Road - Brundish
Fressingfield Road - Metfield
Garden House Lane - Drinkstone
Gules Green Lane - Fressingfield
Gules Green Lane - Weybread
Hadleigh Road - Somersham
Hargrave Avenue - Needham Market
Hascot Hill - Battisford
Hawks Mill Mews - Needham Market
Hawks Mill Street - Needham Market
Hibbard Road - Bramford
High Hall Road - Nettlestead
High Road - Great Finborough
High Street - Needham Market
High Street - Rattlesden
High Town Green - Rattlesden
Hillcrest Approach - Bramford
Hood Drive - Great Blakenham
Hornbeam Close - Great Blakenham
Ipswich Road - Stowmarket
Ipswich Street - Stowmarket
Ivy Close - Worlingworth
Jacks Lane - Combs
Jacks Lane - Great Finborough
Jackson Way - Needham Market
Jessop Close - Worlingworth
Jockeys Lane - Combs
Keytes Way - Great Blakenham
Kiln Lane - Buxhall
King William Street - Needham Market
Kingfisher Drive - Great Blakenham
Kittiwake Court - Stowmarket
Knevetts Close - Stradbroke
Laburnham Close - Worlingworth
Lilac Walk - Needham Market
London City Road - Wilby
Low Road - Laxfield
Low Street - Hoxne
Lower Road - Rattlesden
Lupin Way - Needham Market
Maisies Meadow - Worlingworth
Marriotts Close - Wilby
Meadow Drive - Great Blakenham
Metfield Hall Lane - Metfield
Metfield Lane - Fressingfield
Metfield Road - Fressingfield
Mill Lane - Baylham
Mill Lane - Bramford
Mill Lane - Great Blakenham
Mill Road - Worlingworth
Morris Way - Needham Market
Mutimer Close - Worlingworth
Nettlestead Road - Baylham
Newtown - Worlingworth
Normandy Close - Stowmarket
Old Mill Close - Worlingworth
Old Stores Close - Worlingworth
Onehouse Road - Stowmarket
Orchid Way - Needham Market
Park View - Worlingworth
Peggs Farm Road - Rattlesden
Peggs Hill - Mendham
Pipers Court - Worlingworth
Pipers Meadow - Worlingworth
Primrose Way - Needham Market
Rattlesden Road - Buxhall
Roman Close - Great Blakenham
Rose Walk - Needham Market
Russell Green - Wilby
School Road - Rattlesden
School Street - Needham Market
Shepherds Lane - Haughley
Ship Lane - Bramford
Shop Street - Worlingworth
Skinners Close - Metfield
Skinners Lane - Metfield
Southolt Road - Bedfield
Southolt Road - Worlingworth
Sparrows Rise - Needham Market
Spikes Lane - Haughley
St Johns Meadow - Metfield
St Marys Close - Stowmarket
St Marys Close - Wilby
St Marys Road - Stowmarket
Stirrup Street - Laxfield
Stoke Road - Thorndon
Stowmarket Road - Great Blakenham
Stowmarket Road - Rattlesden
Stradbroke Road - Brundish
Swan Road - Worlingworth
Tannington Long Road - Brundish
The Common - Metfield
The Street - Brundish
The Street - Southolt
The Thorofare - Brundish
The Twinnings - Stowmarket
The Tye - Barking
Thorndon Bridge - Braiseworth
Tollemache Hall Road - Offton
Town Farm Close - Metfield
Town Green - Stowmarket
Turnpike Court - Stowmarket
Valley Lane - Buxhall
Verneuil Avenue - Stowmarket
Wainwright Gardens - Great Blakenham
Water Lane - Worlingworth
Willow Close - Bedfield
Willow Farm Meadow - Worlingworth
Willow Green - Worlingworth
Winchester Close - Stowmarket
Windermere Road - Stowmarket
Wooten Green - Wilby
Worlds End Lane - Buxhall
|
| Recycling |
Brent Eleigh Road (part of road) - Lavenham (Parked Vehicle)
Brook Farm Road - Langham (Roadworks)
Gedding Hill - Gedding (Roadworks)
Lanecroft - Woolpit (Parked Vehicle)
Langham Road - Badwell Ash (Roadworks)
Langham Road - Hunston (Roadworks)
Stock Hill - Langham (Roadworks)
Summer Road - Walsham le Willows (Roadworks)
Town House Road - Langham (Roadworks)
Wiley Gate - Woolpit (Parked Vehicle)
Delayed from Saturday 3 January
Badger Avenue - Onehouse
Deer Walk - Onehouse
Dormouse Way - Onehouse
Pipistrelle Drive - Onehouse
Squirrel Close - Onehouse
Stoat Close - Onehouse
Delayed from Monday 5 January
Bildeston Road - Offton
Birds Green - Rattlesden
Blackbird Close - Thurston
Griffin Hill - Great Bricett
Half Moon Street - Rattlesden
Howes Avenue - Thurston
Lapwing Close - Thurston
Little Hill - Great Bricett
Lower Road - Onehouse
Mill Road - Great Bricett
Norton Road - Thurston
Old Hall Meadow - Rattlesden
Partridge Close - Thurston
Pheasant Close - Thurston
Ringshall Road - Great Bricett
Robin Close - Thurston
Royston Drive - Thurston
St Nicholas Close - Rattlesden
The Green - Harleston
Wallow Lane - Offton
Woodland Valley - Great Bricett
Workhouse Lane - Rattlesden
Wren Close - Thurston
Delayed from Tuesday 6 January
Barn Street - Lavenham
Bolton Street - Lavenham
Felsham Road - Cockfield
Felsham Road - Thorpe Morieux
Great Green - Cockfield
Green Lane - Cockfield
Prentice Street - Lavenham
Trinity Gild - Lavenham
|
| Garden waste (brown bin) |
All Saints Close - Wetheringsett Cum Brockford
Ash Tree Close - Occold
Ashfield Road - Framsden
Bessies Orchard - Thorndon
Birds Lane - Framsden
Brockford Green - Wetheringsett Cum Brockford
Bulls Hall Road - Occold
Burns Close - Yaxley
Cedars Close - Occold
Cedars Rise - Occold
Cherry Tree Close - Yaxley
Church Lane - Occold
Church Row - Framsden
Church Street - Occold
Church Street - Wetheringsett Cum Brockford
Clay Lane - Stoke Ash
Clint Road - Occold
Clint Road - Thorndon
Constable Close - Wetheringsett Cum Brockford
Cuckoo Close - Yaxley
Dale Hill - Wetheringsett Cum Brockford
Debenham Road - Mickfield
Dublin Road - Occold
Dublin Road - Rishangles
Eye Road - Aspall
Eye Road - Occold
Eye Road - Rishangles
Eye Road - Yaxley
Fen View - Thorndon
Grove Lane - Ashfield Cum Thorpe
Hakluyt Close - Wetheringsett Cum Brockford
Hall Lane - Yaxley
Hall Road - Framsden
Hall Road - Thorndon
Hestley Green - Thorndon
High Street - Thorndon
Hockey Hill - Wetheringsett Cum Brockford
Ipswich Road - Yaxley
Jockeys Lane - Framsden
Leys Lane - Yaxley
Lyon Close - Yaxley
Main Road - Ashfield Cum Thorpe
Maple Close - Yaxley
Mellis Road - Yaxley
Mill Hill - Framsden
Mill Lane - Thorndon
Mill Lane - Wetheringsett Cum Brockford
Mill Road - Occold
Millside - Yaxley
Moat Farm Meadow - Thorndon
Nursery Gardens - Wetheringsett Cum Brockford
Old Ipswich Road - Yaxley
Old Rectory Gardens - Occold
Otley Road - Framsden
Pages Green - Wetheringsett Cum Brockford
Park Green - Wetheringsett Cum Brockford
Pitmans Corner - Wetheringsett Cum Brockford
Redlingfield Road - Occold
Ribbons Close - Thwaite
Ribbons Close - Wetheringsett Cum Brockford
Rishangles Road - Thorndon
Road Near The Church - Aspall
Soers Close - Thorndon
St Andrews Mead - Mickfield
Stanwell Green - Thorndon
Station Road - Wetheringsett Cum Brockford
Stoke Road - Thorndon
Stonham Road - Mickfield
The Causeway - Occold
The Street - Ashfield Cum Thorpe
The Street - Framsden
The Street - Occold
The Street - Thorndon
The Street - Yaxley
Thornham Road - Yaxley
Thwaite Road - Thorndon
Town Lane - Wetheringsett Cum Brockford
Tudor Court - Occold
Wetheringsett Road - Mickfield
Wetherup Street - Wetheringsett Cum Brockford
Wheelwright Close - Yaxley
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
