Compliments, complaints and suggestions help us to improve the service we provide to you.
Please don't be afraid to complain to us.
You have a right to expect good quality services. You should always be treated fairly and courteously, receive a reply within a reasonable time and have promises kept. If for any reason you feel we have let you down, you can make a complaint to let us know about it.
The information you provide enables us to identify mistakes and ensure that they do not happen again. Every 3 months, a report of complaints received (and actions taken to fix them) is reported to our senior managers and councillors.