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Missed collections

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed by factors out of our control. Examples include roadworks, vehicle breakdowns, crew sickness, severe weather or parked cars preventing safe access.

To avoid a missed collection, check what should go in your bins. If a bin contains unacceptable items, it will not be emptied.

Please ensure that your bin is out by 6.30am on your collection day and that you follow our bin collection advice.

Before reporting a missed collection

Check below for known delays in your area.

If your road is listed below, it means we are already aware that you haven't had a collection.

If this is the case, please don't report it, but leave your bin out and we'll collect it as soon as possible.

Refuse collections

Babergh

  • Pond Hall Road - Hadleigh (Roadworks)
  • Pond Hall Road - Hintlesham (Roadworks) 

Mid Suffolk

  • Teachers Close - Needham Market (Roadworks)

Delays to refuse collections scheduled for Tuesday 21 March 2023 from properties serviced via a small collection vehicle:

  • Dagworth Lane - Old Newton
  • Haugh Lane - Haughley
  • Hibbard Road - Bramford
  • Hillcrest Approach - Bramford

Recycling collections

Babergh

  • Battisford Road - Hitcham (Roadworks)
  • Pond Hall Road - Hadleigh (Roadworks)
  • Pond Hall Road - Hintlesham (Roadworks)

Mid Suffolk

  • Black Oak Drive - Stowupland (Roadworks)
  • Jubilee Crescent (including Jubilee Court) - Stowupland (Parked Vehicle)
  • Red Oak Drive - Stowupland (Roadworks)

Delays to recycling collections scheduled for Tuesday 28 March 2023 from properties serviced via a small collection vehicle:

  • Dagworth Lane - Old Newton
  • Haugh Lane - Haughley
  • Hibbard Road - Bramford
  • Hillcrest Approach - Bramford

Garden waste (brown bin) collections

Babergh

Service up to date

Mid Suffolk

  • Rookery Lane - Walsham le Willows (Parked Vehicle)
  • Daisy Green - Great Ashfield
  • Elmswell Road - Great Ashfield
  • Lea Lane - Great Ashfield
  • Long Thurlow Road - Great Ashfield
  • Main Road - Great Ashfield
  • School Road - Great Ashfield

Trade waste collections

Babergh

Service up to date

Mid Suffolk

Service up to date

Clinical waste collections

Babergh

Service up to date

Mid Suffolk

Service up to date

Glass collections

Babergh

  • Delays to glass collections

Mid Suffolk

  • Delays to glass collections

Report a missed collection

Missed collections must be reported to us within two working days of it being missed.

Once we've received your report, please continue to leave your bin out, and we'll aim to make a return within five working days.

Report a missed collection