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Home > Housing > Leaseholders > Report a repair

Report a repair

Emergency repair works restriction now in place

Due to COVID-19 and Government guidance, we are reducing our repairs service to focus on the delivery of essential work only. 

Our Building Services teams will only carry out emergency works where there is a risk to people or significant property damage including but not limited to; power cuts, uncontrollable leaks or floods, blocked drains, insecure doors or windows, fire alarm faults.

Please help us to continue providing vital services by only requesting repairs if they are either an emergency or are essential, until further notice.

Report issues online

It's quick and easy with our online system:

Report a repair online

Report issues by telephone

During normal working hours (Monday-Friday, 9am-5pm), emergency repairs should be reported by calling 0300 123 4000.

Outside normal working hours (after 5pm during the week, or at weekends), emergency repairs should be reported by calling 0808 168 7794.