Cheque processing
We are unable to process outstanding cheques this week (10-16 November). The backlog will be processed from 17 November. Thank you for your patience.
Lodgers or subletting part of your home
Warning: Our Tenancy Management team are currently experiencing a high level of demand, and our capacity to respond to new queries is temporarily limited
Please be assured that any enquiries you submit will be logged. However - due to current resourcing constraints - there may be a delay before we are able to review it, and respond to you in full. We are working hard to restore full service as quickly as we can and we appreciate your patience and understanding during this time.
If your query is urgent, please contact Customer Services on 0300 123 4000.
Should you wish to take in a lodger or sublet part of your home, you must seek permission first.
You cannot sublet your whole property.
To apply for our permission, please complete an application form.
We aim to process your application within 28 working days.