Storms Babet and Ciarán: Useful information
Useful contact information
- Report flooding in your property
- Report other types of flooding
- To report a power cut, call 105. You can also search, track and report power cuts online
- Damaged power lines – please stay away and call 105. If there is an immediate risk to safety, please also call 999
- Fallen or overhanging trees – if there is an immediate danger, please call Suffolk Highways on 0345 606 6171. If not, you can report fallen trees or debris on the road at highwaysreporting.suffolk.gov.uk
- For updates on the Orwell Bridge, please go to www.trafficengland.com or www.twitter.com/highwayseast
- Report a blocked drain to Suffolk County Council
- If your water supply has been affected, please call Essex & Suffolk Water on 0345 782 0999.
- If your property has been affected by sewage flooding or there is a sewerage issue, please report to Anglian Water or call their 24-hour emergency number: 03457 145 145
- Floodline Telephone: 0345 988 1188 or visit GOV.UK flood alerts for more information
- Dangerous structures please contact customer services on 0300 1234 000 (Option 5) or out of hours call 0808 168 7794
Support for residents and businesses impacted by flooding
The government has announced a package of support for people who have suffered internal flood damage to their homes and businesses as a result of Storm Babet, or for business owners who have been impacted by severely restricted access for suppliers, staff or customers - and as a result, have suffered as a loss of trade.
Affected households in Suffolk will start receiving financial support during November. To receive help, you will first need to report your flood damage.
Flood clean up support
We’re working hard to help communities clean up following the flooding and are clearing away items damaged by floodwater, and cleaning streets in the impacted areas.
If your home was recently flooded, we may be able to support with collecting items that have been damaged or broken. If you need this support, please fill in the below form.
If you are not able to access online services contact 0300 1234 000 (Option 7) or visit us at a customer access point and we can complete this on your behalf.
Please note, before disposing of any flood damaged items:
- Please speak to your insurance company first.
- Flood water is likely to be contaminated, always wear waterproof gloves and clothing when disposing of flood damaged items.
- Residents are asked to leave any flood damaged items outside their property so these can be identified by the collection crews.
Other support available
Visit our flooding page for more information about preparing or reporting a flood.
Bins and recycling
If you have a missed bin collection or need to request a new bin please visit our bins and recycling pages, or call 0300 1234 000 (Option 4).
You can also visit Suffolk County Council's website to find out more about recycling centre (rubbish tip) opening times and book a slot.
Temporary accommodation
Our housing solutions team can support you with temporary accommodation following the recent floods. Please note, residents and landlords should contact their insurance company in the first instance as they should be able to make arrangements on your behalf. Please only contact us if your insurance company is unable to arrange or provide emergency accommodation.
- Telephone: 0300 1234 000 (Option 3)
- Out of hours: 0808 168 7794
- Online contact form
Citizens Advice
Citizens Advice can also provide help and assistance with queries related to financial support and have useful guidance on making a claim on your insurance policy.
Mental health support
Find support and advice about mental health and wellbeing, including local organisations, support groups and information.
You can also contact Samaritans.
You can also contact the National Flood Forum - a charity to help, support and represent people at risk of flooding.