My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Service up to date
Refuse/general rubbish (black bin)	Acton Close - Sudbury Acton Lane - Sudbury Back Road - Hintlesham Brundon Lane - Sudbury Church Lane - Sproughton CHURCH LANE - WASHBROOK Drakestone Green - Semer Folly Lane - Copdock And Washbrook Hadleigh Road - Sproughton Hall Lane - Burstall Ivy Tree Lane - Hadleigh Lavenham Road - Great Waldingfield Lower Street - Sproughton Melford Road - Acton Mills Lane - Long Melford Newton Road - Chilton Oak Grove - Sproughton Priory Green - Edwardstone Rectory Road - Whatfield Ropers Green - Semer Silver Hill - Hintlesham Sproughton Court - Sproughton Sproughton Road - Sproughton St Gregorys Court - Sudbury The Croft - Sudbury The Street - Copdock And Washbrook The Street - Great Waldingfield The Tye - Lindsey Vale Lane - Kersey Valley Farm Drive - Sproughton Water Lane - Kersey Whatfield Road - Aldham
Recycling (blue or blue-lidded bin)	Hall Road - Mendham (Roadworks) Lancaster Way - Claydon (Parked Cars) Mill Lane - Mendham (Roadworks) Pages Close - Stowmarket (Parked Cars) School Lane - Mendham (Roadworks) Withersdale Road - Mendham (Roadworks)
Paper and card (green-lidded bin)	Louse Lane - Rattlesden (Roadworks) Grange Meadows (Parked Cars) Tye Lane - Bramford (Roadworks)
Garden waste (brown bin)	Base Green - Wetherden (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
the bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.