Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Butley Road - Woolpit (Roadworks)
Hadleigh Road - Somersham (Road Closed)
Hill Farm Lane - Drinkstone (Roadworks)
Red Admiral Place - Bramford (Parked Vehicle)
Spindle Mews - Bramford (Parked Vehicle)
|
| Recycling |
Hill Farm Lane - Drinkstone (Roadworks)
Stradbroke Road - Brundish (Roadworks)
Delays to recycling collections from properties serviced via a smaller collection vehicle:
- Auction Yard - Haughley
- Bakers Lane - Winston
- Blue House Lane - Mendlesham
- Broad Road - Bacton
- Church Road - Great Finborough
- Cobbs Place - Haughley
- Cow Green - Bacton
- Dagworth Lane - Haughley
- Dagworth Lane - Old Newton
- Finningham Road - Old Newton
- Front Street - Mendlesham
- Haugh Lane - Haughley
- Hundred Lane - Old Newton
- Kerrys Farm Lane - Bacton
- Lodge Close - Old Newton
- Low Road - Debenham
- Luffs Lane - Mickfield
- Mendlesham Green - Mendlesham
- Norwich Road - Mendlesham
- Norwich Road - Mickfield
- Old Market Street - Mendlesham
- Pettaugh Road - Winston
- Roamwood Green Lane - Debenham
- Stowmarket Road - Old Newton
- Swilltub Lane - Bacton
- Tan Office Lane - Mendlesham
- Ward Green - Old Newton
- Wassicks Lane - Haughley
|
| Garden waste (brown bin) |
Blacksmith Road - Cotton
Brook House Road - Cotton
Church Path - Finningham
Church Road - Cotton
Church Road - Westhorpe
Cock Road - Cotton
Dandy Corner - Cotton
Finningham Road - Westhorpe
Garden Meadow View - Cotton
Goodrich Close - Cotton
Mendlesham Road - Cotton
Miles Paddock - Cotton
Mill Hill - Cotton
Mill Road - Cotton
Parkers Road - Cotton
Rectory Road - Bacton
Scuffins Lane - Cotton
Stonham Road - Cotton
The Crescent - Westhorpe
The Green - Westhorpe
The Street - Westhorpe
The Woodlands - Finningham
Tudor Court - Westhorpe
Walsham Road - Finningham
Walsham Road - Westhorpe
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
