Please wait until 5.30pm on your collection day to report a missed collection
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection. Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Blacksmiths Way (part of road) - Elmswell (Parked Vehicle)
Broad Road - Bacton (Roadworks)
Firecrest Drive - Stowmarket (Parked Vehicle) Barretts Lane - Barking
Barretts Lane - Needham Market
Coopers Way - Barham
Darmsden Hall Lane - Darmsden
Fletcher Close - Barham
Foresters Walk - Barham
Mason Court - Barham
Millers Court - Barham
Needham Road - Barking
Parsons Lane - Barking
St Peters Avenue - Claydon
St Peters Close - Claydon
St Peters Court - Claydon
Weavers Way - Barham |
| Recycling |
Clay Lane - Bacton (Roadworks)
Goosander Road - Stowmarket (Parked Vehicle)
Moore Road - Stowmarket (Parked Vehicle)
Nuthatch Close - Stowmarket (Parked Vehicle)
Star Wing Drive - Thurston (Parked Vehicle)
Wheatfields - Thurston (Parked Vehicle) Angel Lane - Glemsford
Back Lane - Copdock And Washbrook
Baytree Way - Stutton
Cavendish Lane - Glemsford
Chapel Lane - Copdock And Washbrook
Charlottes - Copdock And Washbrook
Church Road - Stutton
Cranmore Green - Long Melford
Crepping Hall Drive - Stutton
Crowe Hall Lane - Stutton
Dales View - Copdock And Washbrook
Drapery Common - Glemsford
Egremont Street - Glemsford
Fen View - Copdock And Washbrook
Flax Lane - Glemsford
Greyhound Road - Glemsford
Harpurs Road - Glemsford
Holdsworth Close - Glemsford
Hunts Hill - Glemsford
Larksfield Road - Stutton
Laurel Close - Stutton
Lees Court - Glemsford
Lewis Lane - Stutton
Lion Road - Glemsford
Long Pastures - Glemsford
Lower Road - Glemsford
Lower Street - Stutton
Manningtree Road - Stutton
Manor Lane - Stutton
Mill Lane - Copdock And Washbrook
New Cut - Glemsford
Orchard Way - Glemsford
Pannels Close - Glemsford
Pear Tree Close - Glemsford
Pearsons Close - Glemsford
Pearsons Way - Copdock And Washbrook
Pheasant Rise - Copdock And Washbrook
Radford Drive - Glemsford
School Hill - Copdock And Washbrook
Skates Hill - Glemsford
Stour Close - Glemsford
Strickland Close - Copdock And Washbrook
Stutton Close - Stutton
Stutton Road - Brantham
Swan Hill - Copdock And Washbrook
The Croft - Glemsford
The Marvens - Copdock And Washbrook
The Old Orchard - Glemsford
The Seabrooks - Glemsford
The Street - Copdock And Washbrook
Tye Green - Glemsford
Tye Green Paddock - Glemsford
Weavers Drive - Glemsford
Whights Corner - Copdock And Washbrook Plus delays to recycling collections from properties serviced via a smaller dustcart |
| Garden waste (brown bin) |
Gules Green Lane - Fressingfield (Roadworks)
The Gardens - Norton (Roadworks)
The Green - Thorpe Morieux (Road Closed) Tuesday 29 April Aldous Court - Debenham
Bloomfield Way - Debenham
Cherry Tree Lane - Debenham
Church Lane - Stoke Ash
Deadmans Lane - Stoke Ash
Deben Rise - Debenham
Debenham Road - Winston
Dove Close - Debenham
Field Way - Debenham
Gardeners Road - Debenham
Grasshopper Lane - Stoke Ash
Harris Court - Debenham
Henry Street - Debenham
Knights Close - Debenham
Lock Close - Debenham
Norwich Road - Stonham Parva
Norwich Road - Thwaite
Orchid Close - Debenham
Pains Hill - Stonham Parva
Pettaugh Road - Winston
Raedwald Way - Debenham
Roman Way - Stoke Ash
Sackvylle Street - Debenham
Saxon Close - Debenham
Sparrow Court - Debenham
The Green - Winston
The Street - Stoke Ash
Wardlaw Court - Debenham
Wells Way - Debenham Wednesday 30 April All Saints Road - Creeting St Mary
Allotment Lane - Ashbocking
Ammonite Drive - Needham Market
Angel Hill - Earl Stonham
Ashburnham Road - Needham Market
Badger Close - Needham Market
Balls Way - Earl Stonham
Barking Road - Needham Market
Barretts Lane - Needham Market
Blacksmiths Lane - Earl Stonham
Bluebell Grove - Needham Market
Bradley Mill Way - Needham Market
Cedar Walk - Needham Market
Chainhouse Road - Needham Market
Chalk Lane - Needham Market
Chalkeith Road - Needham Market
Chapel Lane - Earl Stonham
Church Close - Creeting St Mary
Church Lane - Stonham Parva
Church Road - Ashbocking
Clarkes Close - Creeting St Mary
Clockhouse Lane - Stonham Parva
Clover Close - Needham Market
Coddenham Road - Needham Market
Cordle Close - Creeting St Mary
Cowslip Way - Needham Market
Creeting Bottoms - Creeting St Mary
Creeting Hills - Creeting St Mary
Crowfield Road - Stonham Aspal
Crowley Road - Needham Market
Debenham Road - Crowfield
Debenham Road - Pettaugh
Debenham Road - Stonham Aspal
Debenham Road - Stonham Parva
Debenham Way - Pettaugh
Drumlin Drive - Creeting St Mary
Dunford Way - Needham Market
East End Road - Stonham Aspal
Evergreen Close - Crowfield
Fairfax Gardens - Needham Market
Feoffee Farm Drive - Ashbocking
Flint Drive - Needham Market
Flordon Road - Creeting St Mary
Forward Green - Earl Stonham
Foxglove Avenue - Needham Market
Framsden Road - Pettaugh
Gipsy Lane - Needham Market
Gosbeck Road - Ashbocking
Gosbeck Road - Helmingham
Grinstead Gardens - Needham Market
Grinstead Hill - Needham Market
Haggars Mead - Earl Stonham
Hargrave Avenue - Needham Market
Hawks Mill Street - Needham Market
Helmingham Road - Gosbeck
Heron Drive - Needham Market
High Street - Needham Market
Highlands Close - Needham Market
Horsepond Place - Needham Market
Hurstlea Court - Needham Market
Hurstlea Road - Needham Market
Ipswich Road - Gosbeck
Ipswich Road - Needham Market
Ipswich Way - Pettaugh
Jack Way - Stonham Aspal
Jackdaw Close - Needham Market
Jacks Green Road - Creeting St Mary
Jackson Way - Needham Market
Jigsaw Place - Stonham Aspal
Jubilee Crescent - Needham Market
Kettle Lane - Creeting St Mary
Lambeth Way - Stonham Parva
Larters Lane - Earl Stonham
Lilac Walk - Needham Market
Lime Tree Close - Needham Market
Low Lane - Creeting St Mary
Luff Meadow - Needham Market
Lupin Way - Needham Market
Manor Lane - Gosbeck
Meadow Vale - Earl Stonham
Middlewood Green - Earl Stonham
Mill End Lane - Earl Stonham
Mill Field - Pettaugh
Mill Green - Stonham Aspal
Mill Lane - Creeting St Peter
Millfield - Ashbocking
Moat Grove - Pettaugh
Morris Way - Needham Market
Mowness Hall Lane - Stonham Parva
Nelson Close - Ashbocking
New Road - Helmingham
Norwich Road - Creeting St Mary
Norwich Road - Earl Stonham
Oakbury - Stonham Aspal
Orchard Gate - Needham Market
Orchid Way - Needham Market
Otley Road - Helmingham
Pains Hill - Stonham Parva
Park Road - Needham Market
Pettaugh Lane - Gosbeck
Pettaugh Road - Stonham Aspal
Phillips Crescent - Needham Market
Pinecroft Way - Needham Market
Pound Road - Creeting St Peter
Priestley Road - Needham Market
Primrose Way - Needham Market
Quarry Avenue - Needham Market
Quinton Road - Needham Market
Quoits Meadow - Stonham Aspal
Ranson Road - Needham Market
Rose Walk - Needham Market
Roydon Hall Drive - Creeting St Peter
Sand Martin Way - Needham Market
Sandy Terrace - Creeting St Mary
School Lane - Earl Stonham
School Street - Needham Market
St Marys Gardens - Creeting St Mary
St Marys Road - Creeting St Mary
Station Yard - Needham Market
Stearns Lane - Earl Stonham
Stone Street - Crowfield
Stowmarket Road - Earl Stonham
Stowmarket Road - Needham Market
Stowmarket Road - Stonham Aspal
Teachers Close - Needham Market
The Causeway - Needham Market
The Green - Ashbocking
The Green - Pettaugh
The Lane - Creeting St Peter
The Lentins - Pettaugh
The Mere - Creeting St Mary
The Pightle - Needham Market
The Poplars - Ashbocking
The Street - Stonham Aspal
The Wytchwoods - Pettaugh
Theobald Close - Needham Market
Thompsons Meadow - Crowfield
Turnpike - Stonham Parva
Uvedale Gardens - Needham Market
Victoria Gardens - Needham Market
Walnut Tree Meadow - Stonham Aspal
Weylands Close - Earl Stonham
Wicks Lane - Earl Stonham
Willow Walk - Needham Market
Wingfield Meadows - Stonham Aspal
Woodwards Lane - Needham Market |
| Business waste |
Service up to date |
| Clinical waste |
Service up to date |
| Glass |
Delays to glass collections |
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
