My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Cedar Walk - Needham Market (Parked Vehicle) Dennington Road - Tannington (Roadworks) East End Road - Stonham Aspal (Roadworks) Foxes Lane - Mendham (Roadworks) Quaker Lane - Beyton (Roadworks) Auction Yard - Haughley Avocet Gardens - Stowmarket Bells Lane - Hinderclay Blackbird Way - Stowmarket Bobby Hill - Wattisfield Chapel Road - Hinderclay Church Road - Great Finborough Cobbs Place - Haughley Creeting Road East - Stowmarket Dagworth Lane - Haughley Dagworth Lane - Old Newton Dove Gardens - Stowmarket Dunnock Close - Stowmarket Fen Road - Hinderclay Finch Close - Stowmarket Gobbetts Lane - Hinderclay Haugh Lane - Haughley Heighams Lane - Hinderclay Hinderclay Road - Rickinghall Inferior Honeypot Lane - Wattisfield Kestrel Drive - Stowmarket Kingfisher Way - Stowmarket Lark Close - Stowmarket Linnet Drive - Stowmarket Mannings Lane - Wattisfield Nightingale Close - Stowmarket Parkington Way - Wattisfield Potters Vale - Hinderclay Pottery Hill - Wattisfield Puffin Court - Stowmarket Rickinghall Road - Hinderclay Robin Close - Stowmarket Shearwater Way - Stowmarket Sheepcote Place - Stowmarket Shepherds Barns - Stowmarket Suncrest Rise - Stowmarket Swallow Drive - Stowmarket Swift Drive - Stowmarket The Street - Hinderclay Thorpe Street - Hinderclay Wash Lane - Hinderclay Weston Road - Hinderclay Woodpecker Close - Stowmarket Wren Close - Stowmarket
Recycling	Brettenham Road - Buxhall (Roadworks) Cedar Walk - Needham Market (Parked Vehicle) Church View - Wyverstone (Parked Vehicle) Foxes Lane - Mendham (Roadworks) Lower Road - Coddenham (Roadworks) Tannington Road - Bedfield (Roadworks) Tannington Road - Worlingworth (Roadworks)
Garden waste (brown bin)	Bury Road - Stowmarket (Parked Vehicle) Childer Road - Stowmarket (Parked Vehicle) Highview Close - Sudbury Parkwood Drive - Sudbury Priory Road - Sudbury Tudor Green - Sudbury Woodhall Close - Sudbury
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.