Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Royston Drive - Thurston (Roadworks)
|
| Recycling |
Chancery Lane - Debenham (Roadworks)
Barretts Lane - Barking
Barretts Lane - Needham Market
Blacksmiths Lane - Coddenham
Bridge Street - Needham Market
Britten Avenue - Stowmarket
Church Green - Bramford
Church Lane - Claydon
Church Lane - Yaxley
Church Road - Worlingworth
Constitution Hill - Needham Market
Crown Street - Needham Market
Darmsden Hall Lane - Darmsden
Eye Road - Aspall
Falcon Grove - Stowmarket
Hawks Mill Mews - Needham Market
Hawks Mill Street - Needham Market
High Street - Needham Market
Hillcrest Approach - Bramford
King William Street - Needham Market
Mill Lane - Bramford
Needham Road - Barking
Parsons Lane - Barking
Rede Lane - Barham
School Street - Needham Market
Ship Lane - Bramford
Smiths Close - Worlingworth
Sparrows Rise - Needham Market
The Slade - Claydon
Thurleston Lane - Akenham
Water Lane - Rickinghall Inferior
Water Lane - Rickinghall Superior
|
| Garden waste (brown bin) |
Tuesday 20 May
Bentley Road - Capel St Mary
Bergholt Road - Bentley
Bluegate Lane - Capel St Mary
Capel Road - Bentley
Case Lane - Bentley
Grove Road - Bentley
Hazel Shrub - Bentley
Link Lane - Bentley
Old London Road - Capel St Mary
Prior Gardens - Bentley
The Link - Bentley
Wednesday 21 May
Aisthorpe - Capel St Mary
Anchor Close - Stratford St Mary
Ash Grove - Capel St Mary
Bacons Green - Holton St Mary
Badger Sett Close - Capel St Mary
Barnfield - Capel St Mary
Bells Meadow - Raydon
Bluebell Drive - Capel St Mary
Boundary Oaks - Capel St Mary
Boydlands - Capel St Mary
Brett Green - Layham
Broom Way - Capel St Mary
Bushey Close - Capel St Mary
Capel Grove - Capel St Mary
Catesbray - Capel St Mary
Cedars Lane - Capel St Mary
Chalkners Close - Capel St Mary
Chapel Close - Capel St Mary
Church Lane - Layham
Church Road - Stratford St Mary
Colchester Road - Assington
Coombers - Capel St Mary
Crotchets Close - Capel St Mary
Daisy Close - Capel St Mary
Dawes Close - Capel St Mary
Days Green - Capel St Mary
Days Road - Capel St Mary
Dedham Road - Stratford St Mary
Dodmans - Capel St Mary
Donkey Lane - Stratford St Mary
Dove Close - Capel St Mary
Drum Field - Stratford St Mary
Dunningham Drive - Raydon
Elm Lane - Capel St Mary
Farthings Went - Capel St Mary
Fox Earth Close - Capel St Mary
Foxglove Road - Capel St Mary
Friars - Capel St Mary
Gardeners Close - Layham
Garrods - Capel St Mary
Glebe End - Capel St Mary
Great Tufts - Capel St Mary
Greengage Close - Raydon
Hadleigh Road - Higham
Hadleigh Road - Raydon
Hawbridge - Capel St Mary
Higham Hill - Raydon
Higham Road - Higham
Higham Road - Raydon
Higham Road - Stratford St Mary
Homefield - Capel St Mary
Jermyns Close - Capel St Mary
Kenyon Close - Stratford St Mary
King Georges Close - Raydon
Layham Road - Hadleigh
Layham Road - Layham
Layham Road - Shelley
Letton Close - Capel St Mary
Link Road - Capel St Mary
Little Grove - Capel St Mary
Little Gulls - Capel St Mary
Little Tufts - Capel St Mary
London Road - Capel St Mary
Long Perry - Capel St Mary
Longfield Road - Capel St Mary
Lower Raydon - Raydon
Lower Street - Higham
Lower Street - Stoke By Nayland
Lower Street - Stratford St Mary
Matthews Close - Stratford St Mary
Mill Close - Capel St Mary
Mill Hill - Capel St Mary
Mill Lane - Layham
Mors End - Stratford St Mary
Mowlands - Capel St Mary
Noaks Road - Raydon
Old Orchard - Layham
Old Rectory Walk - Capel St Mary
Overbury Hall Road - Layham
Penn Close - Capel St Mary
Penny Meadow - Capel St Mary
Peters Grove - Capel St Mary
Pipistrelle Way - Capel St Mary
Playfield Road - Capel St Mary
Plough Road - Capel St Mary
Rands Lane - Layham
Rands Road - Layham
Rectory Close - Raydon
Red Campion - Capel St Mary
Red Sleeve - Capel St Mary
Rembrow Road - Capel St Mary
Roe Deer Drive - Capel St Mary
Roundridge Road - Capel St Mary
Rylands - Capel St Mary
Sandpits Lane - Holton St Mary
Sawyers Close - Capel St Mary
School Close - Capel St Mary
School Lane - Stratford St Mary
Shelley Road - Layham
Smithers Close - Capel St Mary
Snowcroft - Capel St Mary
Snowdrop Drive - Capel St Mary
Spanbies Road - Stratford St Mary
Stockmers End - Capel St Mary
Stoke Road - Layham
Strickmere - Stratford St Mary
Sulleys Hill - Raydon
Swan Meadow - Stratford St Mary
Swaynes - Stratford St Mary
Tally Ho Corner - Stratford St Mary
Tawney Close - Capel St Mary
Tenterfield - Stratford St Mary
The Drift - Capel St Mary
The Gardens - Raydon
The Old Street - Capel St Mary
The Old Street - Capel St Mary
The Parkins - Capel St Mary
The Pightle - Capel St Mary
The Queech - Capel St Mary
The Row - Wenham Magna
The Squirrells - Capel St Mary
The Street - Capel St Mary
The Street - Capel St Mary
The Street - Layham
The Street - Raydon
Thorney Road - Capel St Mary
Thorney Road - Capel St Mary
Toll Gate Road - Capel St Mary
Two Acres - Capel St Mary
Upper Street - Higham
Upper Street - Layham
Upper Street - Stratford St Mary
Veyses End - Stratford St Mary
Vine Walk - Capel St Mary
Wades Lane - Raydon
Water Farm Drive - Raydon
Water Lane - Layham
Watermill Close - Layham
White Horse Road - Capel St Mary
Winding Piece - Capel St Mary
Windmill Hill - Capel St Mary
Woodlands Road - Raydon
Yarrow Close - Capel St Mary
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
