My bin hasn't been emptied

Please note that 2% of food waste collections are currently delayed. Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Abbott Way - Holbrook Bells Lane - Hinderclay Bobby Hill - Wattisfield Briar Lane - Rickinghall Inferior Bury Road - Wattisfield Calkewood Lane - Rickinghall Inferior Chapel Road - Hinderclay Clench Road - Holbrook Denmark Gardens - Holbrook Diss Road - Wattisfield Gobbetts Lane - Hinderclay Heighams Lane - Hinderclay Hinderclay Road - Wattisfield Ipswich Road - Holbrook Potters Vale - Hinderclay Rickinghall Road - Hinderclay Samford Close - Holbrook The Street - Hinderclay Thorpe Street - Hinderclay Townhouse Lane - Hinderclay Townhouse Lane - Wattisfield Wagstaff Close - Holbrook Wattisfield Road - Hinderclay West Hall Road - Rickinghall Inferior West Hall Road - Walsham Le Willows West Street - Rickinghall Inferior Weston Road - Hinderclay Woodlands Road - Holbrook
Refuse/general rubbish (black bin)	Bildeston Road - Wattisham (Roadworks)
Recycling (blue or blue-lidded bin)	Bickers Hill - Coddenham (Roadworks) Catherines Hill - Coddenham (Roadworks) Church Lane - Hemingstone (Roadworks) Green Hill - Coddenham (Roadworks) School Lane - Coddenham (Roadworks)
Paper and card (green-lidded bin)	Delays to paper and card collections scheduled for Tuesday 9 June from properties serviced by a smaller dustcart
Garden waste (brown bin)	Market Place - Hadleigh School Road - Coddenham (Roadworks) The Poplars - Coddenham (Roadworks)
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.