Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Brome Road - Thrandeston (Road Closed)
Mellis Road - Yaxley (Road Closed)
Spring Lane - Crowfield (Parked Cars)
Angel Street - Hadleigh
Ballingdon Hill - Sudbury
Brundon Lane - Sudbury
Bulmer Road - Sudbury
Canterbury Gardens - Hadleigh
Church Lane - Wenham Parva
Drapers Close - Hadleigh
Frog Hall Lane - Hadleigh
Fullers Close - Hadleigh
George Street - Hadleigh
Inkerman Close - Hadleigh
Inkerman Terrace - Hadleigh
Joseph Close - Hadleigh
Long Bessels - Hadleigh
MIDDLE MEADOW - HADLEIGH
Millers Close - Hadleigh
New Cut - Hadleigh
Salters Hall Mews - Sudbury
Sandy Lane - Sudbury
STABLE FIELD WALK - HADLEIGH
Stonehouse Road - Hadleigh
Straw Lane - Sudbury
Tenter Close - Hadleigh
The Green - Hadleigh
Thomas West Court - Sudbury
Threadneedle Street - Hadleigh
Tower Mill Lane - Hadleigh
Weavers Close - Hadleigh
|
|
Refuse/general rubbish (black bin)
|
Abbitts Place - Glemsford
Angel Street - Hadleigh
Bells Lane - Glemsford
Broadway - Glemsford
Brook Street - Glemsford
Canterbury Gardens - Hadleigh
Chequers Lane - Glemsford
Churchgate - Glemsford
Crownfield Road - Glemsford
Drapers Close - Hadleigh
Duffs Hill - Glemsford
Fair Green - Glemsford
Fern Hill - Glemsford
Foundry Close - Glemsford
Frog Hall Lane - Hadleigh
Fullers Close - Hadleigh
George Street - Hadleigh
Hammond Croft - Glemsford
Highbank - Glemsford
Inkerman Close - Hadleigh
Inkerman Terrace - Hadleigh
Joseph Close - Hadleigh
Kebbles - Glemsford
Long Bessels - Hadleigh
Low Street - Glemsford
MIDDLE MEADOW - HADLEIGH
Millers Close - Hadleigh
New Cut - Hadleigh
OLD SILK MILL - GLEMSFORD
Patticroft - Glemsford
Post Office Lane - Glemsford
Schoolfield - Glemsford
Scossels - Glemsford
Silk Factory Row - Glemsford
Spring Meadow - Glemsford
Stanway Close - Glemsford
Stonehouse Road - Hadleigh
Tenter Close - Hadleigh
The Green - Hadleigh
Threadneedle Street - Hadleigh
Tower Mill Lane - Hadleigh
Weavers Close - Hadleigh
Whitlands - Glemsford
|
| Recycling (blue or blue-lidded bin) |
Elm Road - Stowmarket (Roadworks)
High Street - Coddenham (Roadworks)
Lower Road - Hemingstone (Roadworks)
Morris Way - Needham Market (Parked Cars)
SPINDLE MEWS - BRAMFORD (Parked Cars)
The Street - Mendham (Roadworks)
|
| Paper and card (green-lidded bin) |
Service up to date
|
| Garden waste (brown bin) |
Kiln Lane - Stowlangtoft (Roadworks)
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
- the bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
