Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Star Wing Drive - Thurston (Roadworks)
The Croft - Glemsford (Roadworks)
Metfield Road - Fressingfield (Roadworks)
Wood Lane - Fressingfield (Roadworks)
PETRONILLA GARDENS - ELMSWELL (Roadworks)
ACCESS FROM MANOR ROAD BRADFIELD ST GEORGE TO VALLEY FARM - HESSETT
AMBER CLOSE - WHITTON
AMETHYST CLOSE - WHITTON
Baldwin Way - Eye
Beech Paddocks - Hessett
Beyton Road - Hessett
Bracken Row - Thurston
Broad Street - Eye
Buckshorn Lane - Eye
Bury Road - Drinkstone
Cangles Lane - Beyton
Chapel Lane - Stoke Ash
Church Lane - Stuston
Church Road - Beyton
Church Street - Eye
CITRINE CLOSE - WHITTON
Clint Road - Eye
Clint Road - Occold
Clint Road - Thorndon
Drinkstone Road - Beyton
Drinkstone Road - Hessett
Elm Drive - Hessett
EMERALD AVENUE - WHITTON
Fairways - Stuston
Farm Meadow - Elmswell
Furze Close - Thurston
Genesta Drive - Thurston
Hawk Green - Elmswell
Heath Close - Hessett
Heath Road - Hessett
Heath Road - Thurston
Heather Close - Thurston
Henley Road - Akenham
High Street - Needham Market
Hubbards Lane - Hessett
JADE DRIVE - WHITTON
JASPER CLOSE - WHITTON
Kiln Lane - Elmswell
Lambseth Street - Eye
Langton Green - Eye
Langton Grove - Eye
Langton Park - Eye
Lime Tree Close - Hessett
Lowgate Street - Eye
Ludgate Causeway - Eye
Main Road - Henley
Maltings Garth - Thurston
Manor Farm Drive - Beyton
Manor Road - Hessett
Meadow Court - Elmswell
MICHAELMAS CLOSE - THURSTON
Mount Close - Hessett
Muriel King Close - Hessett
Norwich Road - Braiseworth
Old Norwich Road - Whitton
Old School Court - Elmswell
Orchard Close - Beyton
ORSLER CLOSE - BEYTON
Park Farm Lane - Hoxne
Park Lane - Eye
Pightle Close - Elmswell
Pine Close - Eye
Priory Close - Stradbroke
Quaker Lane - Beyton
QUARTZ ROAD - WHITTON
Quinton Road - Needham Market
Reading Green - Hoxne
Rectory Gardens - Beyton
Renson Close - Hessett
Rowan Way - Thurston
RUBY WAY - WHITTON
School Avenue - Elmswell
School Lane - Stuston
School Road - Elmswell
Shrubbery Close - Hessett
Tacon Close - Eye
The Causeway - Needham Market
The Common - Stuston
The Green - Beyton
The Green - Hessett
The Hambros - Thurston
The Hawthorns - Thurston
The Street - Hessett
Thurleston Lane - Akenham
Thurleston Lane - Whitton
TOPAZ CLOSE - WHITTON
Valentine Way - Hessett
Victoria Hill - Eye
Watering Road - Hoxne
Yaxley Road - Eye
|
| Recycling |
Betts Close - Bacton (Blocked Access)
Louse Lane - Rattlesden (Roadworks)
Marley Close - Thurston (Parked Vehicle)
School Lane - Fressingfield (Parked Vehicle)
Stirrup Street - Laxfield (Roadworks)
Wyvill Gardens - Laxfield (Roadworks)
Thursday - All properties serviced by 'Difficult Access' vehicle
Alston Crescent - Stanstead
Applegate Mews - Great Cornard
Bentley Lane - Belstead
Bottle Bridge Road - Wenham Parva
Braggons Hill - Boxted
Brands Lane - Lawshall
Brockley Road - Hartest
Bucks Horn Place - Belstead
Bucks Horns Lane - Belstead
Bury Road - Hartest
Bury Road - Lawshall
Butt Road - Great Cornard
California Lane - Hintlesham
Chadacre - Shimpling
Chadacre Road - Hartest
Chapel Lane - Belstead
Charity Lane - Belstead
Chattisham Road - Copdock And Washbrook
Cherrytree Road - Great Cornard
CHURCH LANE - COPDOCK
Cross Green - Hartest
Elm Lane - Copdock And Washbrook
Fenstead End - Boxted
Folly Lane - Lawshall
Glemsford Road - Boxted
Golden Lane - Lawshall
Green View - Hartest
Grenville Road - Sudbury
Grove Hill - Belstead
Hardy Court - Sudbury
Hartest Hill - Hartest
Hartest Hill - Shimpling
Hartest Lane - Lawshall
Hawthorn Road - Great Cornard
Highfields - Somerton
Hollow Road - Copdock And Washbrook
Holly Lane - Belstead
Lambs Lane - Lawshall
Lawshall Road - Hartest
Lindsey Avenue - Great Cornard
Lower Street - Somerton
Lower Street - Stanstead
Maldon Court - Great Cornard
Melford Road - Hartest
Melford Road - Lawshall
Mill Farm Place - Belstead
Mill Hill - Shimpling
Moorhouse Farm Lane - Boxted
MOYES PLACE - BELSTEAD
New Road - Boxted
OLD LONDON ROAD - COPDOCK AND WASHBROOK
Park Road - Boxted
Park Road - Stanstead
Pigeons Lane - Copdock And Washbrook
Poplar Road - Great Cornard
Raydon Road - Hintlesham
Shelley Avenue - Great Cornard
Shimpling Road - Hartest
Smithbrook Lane - Hartest
Somerton Road - Boxted
Somerton Road - Hartest
Stanstead Road - Shimpling
Swan Hill - Sproughton
Sycamore Road - Great Cornard
The Green - Hartest
The Row - Boxted
The Row - Hartest
The Street - Belstead
The Street - Boxted
Tittle Hall Lane - Boxted
Upper Somerton - Somerton
Vauxhall - Wenham Magna
Washbrook Road - Chattisham
Wenham Road - Copdock And Washbrook
Whights Corner - Copdock And Washbrook
WORKHOUSE HILL - HARTEST
|
| Garden waste (brown bin) |
Star Wing Drive - Thurston (Roadworks)
Willow Close - Walsham le Willows (Parked Vehicle)
DAISYFIELD - ELMSETT (Roadworks)
Hadleigh Road - Elmsett (Roadworks)
ACORN WAY - STOWUPLAND
Barley Close - Stowupland
BLACK OAK DRIVE - STOWUPLAND
Broomspath Road - Stowupland
Chestnut Close - Stowupland
Devon Road - Stowupland
Felix Road - Stowupland
Hawthorn Close - Stowupland
Highfield Road - Stowupland
HOLME CLOSE - STOWUPLAND
Hornbeam Road - Stowupland
Jubilee Crescent - Stowupland
Maple Road - Stowupland
OAK APPLE DRIVE - STOWUPLAND
Oak Road - Stowupland
POST DRIVE - STOWUPLAND
RED OAK DRIVE - STOWUPLAND
Reeds Way - Stowupland
Sycamore Road - Stowupland
Trinity Walk - Stowupland
Walnut Tree Close - Stowupland
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
