Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Navy Row - Eye (Road Closed)
Coddenham Green - Creeting St Mary
Coddenham Green - Crowfield
Hollow Lane - Coddenham
Needham Road - Coddenham
THE GREEN - CODDENHAM
Aldham Mill Hill - Hadleigh
All Saints Road - Creeting St Mary
ANNAN PATH - SUDBURY
Ashfield Road - Framsden
AUBREY DRIVE - CHILTON
Aubrey Drive - Sudbury
Bakers Lane - Winston
Barretts Lane - Barking
Bastings Hall Road - Framsden
Bellwell Lane - Debenham
BIRCH FIELD - FRAMSDEN
Birds Lane - Framsden
BOAR GROVE - STOWMARKET
Boundary Corner - Winston
Bridge Street - Needham Market
Bury Road - Stowmarket
Buzzard Rise - Stowmarket
Cedar Walk - Needham Market
CHAINBRIDGE CLOSE - NEEDHAM MARKET
CHALLIS CIRCLE - STOWMARKET
Chapel Hill - Framsden
Cherry Tree Close - Debenham
Chilton Way - Stowmarket
Church Close - Creeting St Mary
Church Close - Kenton
Church Lane - Creeting St Mary
Church Lane - Kenton
Church Lane - Winston
Church Road - Monk Soham
Church Road - Pettaugh
Church Row - Framsden
Clarkes Close - Creeting St Mary
Coddenham Road - Creeting St Mary
Coddenham Road - Needham Market
CORDLE CLOSE - CREETING ST MARY
Creeting Bottoms - Creeting St Mary
Creeting Hills - Creeting St Mary
Cretingham Road - Ashfield cum Thorpe
Cretingham Road - Framsden
Crossbill Road - Stowmarket
CROSSBOW AVENUE - SUDBURY
Crown Street - Needham Market
Crows Hall Road - Debenham
Cygnet Road - Stowmarket
Debenham Road - Kenton
Debenham Road - Pettaugh
Debenham Road - Winston
Debenham Way - Pettaugh
DRUMLIN DRIVE - CREETING ST MARY
Eye Road - Kenton
Fairfax Gardens - Needham Market
Falcon Grove - Stowmarket
Fenn Street - Winston
Flordon Road - Creeting St Mary
Forest Road - Onehouse
Framsden Road - Pettaugh
Freehold Close - Needham Market
Freehold Road - Needham Market
Gipsy Lane - Needham Market
Grange Road - Winston
Grove Lane - Ashfield cum Thorpe
Hall Road - Framsden
Hall Road - Monk Soham
HARE ROAD - STOWMARKET
Harrier Way - Stowmarket
Hawks Mill Street - Needham Market
Hedge Sparrow Road - Stowmarket
Helmingham Road - Framsden
High Street - Needham Market
Hollow Lane - Creeting St Mary
HUMMINGBIRD DRIVE - STOWMARKET
Ipswich Road - Debenham
Ipswich Road - Needham Market
Jacks Green Road - Creeting St Mary
Jockeys Lane - Framsden
Jubilee Crescent - Needham Market
Kenton Road - Debenham
Kenton Road - Kenton
Kenton Road - Monk Soham
Kettle Lane - Coddenham
Kettle Lane - Creeting St Mary
King William Street - Needham Market
LEVERET GARDENS - STOWMARKET
Lime Tree Close - Needham Market
Low Lane - Creeting St Mary
Low Road - Kenton
Low Road - Monk Soham
Luff Meadow - Needham Market
Main Road - Ashfield cum Thorpe
MAITLAND ROAD - NEEDHAM MARKET
Mill Hill - Framsden
Mill Street - Stowmarket
MILL VIEW - CREETING ST MARY
Moat Grove - Pettaugh
Monk Soham Road - Kenton
MUNTJAC GARDENS - STOWMARKET
New Road - Framsden
New Road - Helmingham
New Road - Pettaugh
Oakfields - Monk Soham
OAKLANDS PARK - CREETING ST MARY
Orchard Gate - Needham Market
Osprey Drive - Stowmarket
Otley Road - Framsden
Pettaugh Road - Stonham Aspal
Pettaugh Road - Winston
Phillips Crescent - Needham Market
Pinecroft Way - Needham Market
RUNWAY - SUDBURY
Sally Woods Lane - Creeting St Mary
SANDY TERRACE - CREETING ST MARY
School Road - Helmingham
School Road - Monk Soham
Shepherds Croft - Kenton
Shepherds Lane - Haughley
Sparrows Rise - Needham Market
St Johns Row - Helmingham
St Marys Gardens - Creeting St Mary
St Marys Road - Creeting St Mary
Station Yard - Needham Market
Stonham Aspal Road - Pettaugh
Stowmarket Road - Needham Market
Teal Drive - Stowmarket
The Becketts - Stowmarket
The Green - Monk Soham
The Green - Winston
The Lentins - Pettaugh
The Lords Highway - Earl Stonham
THE MERE - CREETING ST MARY
The Pightle - Needham Market
THE ROOKERY - CREETING ST MARY
The Street - Ashfield cum Thorpe
The Street - Framsden
Thorpe Lane - Ashfield cum Thorpe
Thorpe Lane - Debenham
Thorpe Lane - Winston
TOWN FIELD CLOSE - CREETING ST MARY
Uvedale Gardens - Needham Market
VICTORIA GARDENS - NEEDHAM MARKET
VIXEN GROVE - STOWMARKET
Willow Walk - Needham Market
Windsor Court - Needham Market
Woodwards Lane - Needham Market
Yellowhammer Close - Stowmarket
|
| Refuse/general rubbish (black bin) |
St Georges Road - Stowlangtoft (Roadworks)
Spring Lane - Coddenham (Roadworks)
Great Green - Thurston (Roadworks)
Acer Grove - Pinewood
Lewis Lane - Stutton
Manningtree Road - Stutton
Pannington Hall Lane - Wherstead
Stutton Road - Brantham
|
| Recycling (blue or blue-lidded bin) |
Hall Lane - Bacton (Roadworks)
Hinderclay Road - Wattisfield (Roadworks)
Church Lane - Claydon
Church Lane - Henley
Freeman Avenue - Henley
Gascoigne Drive - Henley
HILLIER ROAD - STOWMARKET
Main Road - Henley
Rede Lane - Barham
Sassoon Crescent - Stowmarket
Sorley Road - Stowmarket
St Peters Close - Henley
The Drift - Henley
|
| Paper and card (green-lidded bin) |
Priory Road - Hintlesham (Roadworks)
Back Road - Hintlesham (Roadworks)
Christmas Lane - Metfield (Roadworks)
St James Road - Metfield (Roadworks)
Pages Close - Stowmarket (Parked Cars)
Gilbert Close - Needham Market (Roadworks)
Buxhall Road - Great Finborough (Road Closed)
Spring Row - Stowmarket (Parked Cars)
Hawthorn Road - Badwell Ash (Roadworks)
Ladywood Drive - Badwell Ash (Roadworks)
|
| Garden waste (brown bin) |
Apple Grove - Wetherden
Ashfield Road - Wetherden
Base Green - Wetherden
BASE GREEN ROAD - WETHERDEN
Beech Lane - Wetherden
Church Street - Wetherden
Crawford Close - Wetherden
Elmswell Road - Wetherden
FARROW CLOSE - ELMSWELL
FARTHING LAND - ELMSWELL
Haughley New Street - Haughley
Kates Lane - Wetherden
Park Road - Wetherden
Park View - Wetherden
PLASHWOOD ROAD - WETHERDEN
School Meadow - Wetherden
SELION WAY - ELMSWELL
Stowmarket Road - Wetherden
The Close - Haughley
The Orchard - Wetherden
The Street - Wetherden
Upper Town - Wetherden
Whites Meadow - Wetherden
Windmill Rise - Wetherden
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
