My bin hasn't been emptied

Please note that 7% of food waste collections are currently delayed. Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Report a missed collection

We are unable to make a return if:

• our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
• your bin contained non-accepted items
• black sacks left by the bin were not taken
• the bin has been refilled
• your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.