Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
NAVY ROW - EYE (Road Closed)
Acacia Road - Wenham Magna
Aisthorpe - Capel St Mary
Ash Ground Close - Brantham
Ash Grove - Capel St Mary
Barnfield - Capel St Mary
Birch Drive - Brantham
Blenheim Close - Brantham
BLUEBELL DRIVE - CAPEL ST MARY
Boydlands - Capel St Mary
Brantham Hill - Brantham
Brooklands Rise - Brantham
Broom Way - Capel St Mary
Carsons Drive - Great Cornard
Castle Farm Lane - Wenham Parva
Catesbray - Capel St Mary
Cedar Close - Brantham
Church Close - Wenham Magna
Church Lane - Wenham Magna
Church Road - Stratford St Mary
Crotchets Close - Capel St Mary
DAISY CLOSE - CAPEL ST MARY
Dedham Road - Stratford St Mary
Donkey Lane - Stratford St Mary
Elm Close - Brantham
Farthings Went - Capel St Mary
FOXGLOVE ROAD - CAPEL ST MARY
Garrods - Capel St Mary
Glebe End - Capel St Mary
Great Tufts - Capel St Mary
Grove Road - Brantham
Hadleigh Road - Higham
Hawbridge - Capel St Mary
Higham Road - Higham
Higham Road - Stratford St Mary
Holtonwood Road - Stratford St Mary
Ipswich Road - Brantham
Ipswich Road - East Bergholt
Jermyns Close - Capel St Mary
Kettle Way - Brantham
Little Tufts - Capel St Mary
London Road - Capel St Mary
Longfield Road - Capel St Mary
Lower Street - Higham
LOWER STREET - STOKE BY NAYLAND
New Village - Brantham
Old Rectory Walk - Capel St Mary
Palfrey Heights - Brantham
Penn Close - Capel St Mary
Penny Meadow - Capel St Mary
Peters Grove - Capel St Mary
Pine Close - Brantham
POPPY FIELD - BRANTHAM
Quince Close - Brantham
Raydon Road - Wenham Magna
Raydon Road - Wenham Parva
RED CAMPION - CAPEL ST MARY
Roundridge Road - Capel St Mary
Rylands - Capel St Mary
Sandpits Lane - Higham
Sandpits Lane - Holton St Mary
School Close - Capel St Mary
School Lane - Stratford St Mary
Snowcroft - Capel St Mary
SNOWDROP DRIVE - CAPEL ST MARY
Stoke Road - Layham
Sycamore Way - Brantham
The Pightle - Capel St Mary
The Queech - Capel St Mary
The Row - Wenham Magna
The Squirrells - Capel St Mary
The Street - Capel St Mary
The Waldegraves - Bures St Mary
Thorney Road - Capel St Mary
Two Acres - Capel St Mary
Upper Street - Higham
Vine Walk - Capel St Mary
Wenham Lane - East Bergholt
Wenham Lane - Wenham Magna
Wenham Road - Wenham Magna
Winding Piece - Capel St Mary
YARROW CLOSE - CAPEL ST MARY
|
| Refuse/general rubbish (black bin) |
St Georges Road - Stowlangtoft (Roadworks)
Spring Lane - Coddenham (Roadworks)
Great Green - Thurston (Roadworks)
|
| Recycling (blue or blue-lidded bin) |
St Georges Road - Stowlangtoft (Roadworks)
|
| Paper and card (green-lidded bin) |
Priory Road - Hintlesham (Roadworks)
Back Road - Hintlesham (Roadworks)
Christmas Lane - Metfield (Roadworks)
St James Road - Metfield (Roadworks)
Pages Close - Stowmarket (Parked Cars)
|
| Garden waste (brown bin) |
Service up to date
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
