Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week.

Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection Status/delays
Refuse (general rubbish)

Betts Close - Bacton (Roadworks)
Wickham Lane - Cotton (Parked Vehicle)

Recycling

Betts Close - Bacton (Roadworks)
Cattlegate - Elmswell (Roadworks)
Dare Gardens - Bramford (Parked Vehicle)
Lanecroft - Woolpit (Parked Vehicle)
Meadow Drive - Great Blakenham (Roadworks)
Mill Lane (part of road) - Creeting St Peter (Roadworks)
The Street (part of road) - Redgrave (Parked Vehicle)
Valley Road - Little Blakenham (Roadworks)
Valley Road - Nettlestead (Roadworks)

Broad Road - Bacton
Church Lane - Earl Stonham
Church Lane - Stuston
Church Lane - Wickham Skeith
Cow Green - Bacton
Fairways - Stuston
Green Lane - Creeting St Mary
Griffin Lane - Wetheringsett cum Brockford
Hall Lane - Yaxley
Hundred Lane - Old Newton
Kerrys Farm Lane - Bacton
Leys Lane - Thrandeston
Mendlesham Green - Mendlesham
Mill Lane - Stoke Ash
Norwich Road - Mendlesham
Norwich Road - Mickfield
Norwich Road - Wetheringsett cum Brockford
School Lane - Stuston
Stowmarket Road - Earl Stonham
Swilltub Lane - Bacton
Tan Office Lane - Mendlesham
The Common - Mellis
The Common - Stuston
The Entry - Wickham Skeith
The Green - Wickham Skeith
Wassicks Lane - Haughley
Wood Hall Lane - Stoke Ash

Garden waste (brown bin)

Chapel Road - Mendlesham (Roadworks)

Ann Beaumont Way - Hadleigh
Benton Street - Hadleigh
Carders Close - Hadleigh
Cranworth Road - Hadleigh
Priory Meadows - Hadleigh
Raven Way - Hadleigh
Tinkers Lane - Hadleigh

Business waste

Service up to date

Clinical waste

Service up to date

Glass

Delays to glass collections

Report a missed collection

We are unable to make a return if:

  • our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
  • your bin contained non-accepted items
  • black sacks left by the bin were not taken
  • the bin has been refilled
  • your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.