Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Commissioner Place - Eye (Parked Vehicle)
Foxes Lane - Mendham (Roadworks)
Haugh Lane - Haughley
Maple Way - Eye (Parked Vehicle)
|
| Recycling |
Barley Close - Stowupland (Parked Vehicle)
Foxes Lane - Mendham (Roadworks)
Maple Way - Eye (Parked Vehicle)
Stowmarket Road (part of road) - Stonham Aspal (Roadworks)
Basil Brown Close - Rickinghall Superior
Bell Meadow - Rickinghall Inferior
Brook Park - Rickinghall Superior
Bury Road - Rickinghall Inferior
Bury Road - Wortham
Church Farm Close - Rickinghall Superior
Church Meadow - Rickinghall Inferior
Diss Road - Botesdale
Garden House Lane - Rickinghall Superior
Harveys Close - Rickinghall Superior
Hillside Meadow - Rickinghall Superior
Hinderclay Road - Rickinghall Inferior
Marsden Meadow - Rickinghall Superior
Park View - Botesdale
Rectory Hill - Rickinghall Inferior
Rectory Hill - Rickinghall Superior
Ryders Way - Rickinghall Superior
St Georges Drive - Rickinghall Superior
The Chestnuts - Rickinghall Inferior
The Limes - Botesdale
The Street - Botesdale
The Street - Rickinghall Inferior
The Street - Rickinghall Superior
Warrens Lane - Botesdale
Warrens Lane - Rickinghall Superior
Wheatfields - Rickinghall Superior
|
| Garden waste (brown bin) |
Bildeston Road - Offton (Roadworks)
Cemetery Lane - East Bergholt (Parked Vehicle)
Gracechurch Street - Debenham (Roadworks)
Aldous Close - East Bergholt
Ash Ground Close - Brantham
Askins Road - East Bergholt
Bexford Way - Brantham
Blackbird Close - Brantham
Brooklands Rise - Brantham
Brooklands Road - Brantham
Broom Knoll - East Bergholt
Collingwood Fields - East Bergholt
Daisy Green - Great Ashfield
East End Lane - East Bergholt
Elm Estate - East Bergholt
Elm Road - East Bergholt
Fiddlers Close - East Bergholt
Fiddlers Lane - East Bergholt
Fishers Avenue - Brantham
Gaston Street - East Bergholt
Goldfinch Way - Brantham
Grimwade Close - Brantham
Grove Road - Brantham
Hadleigh Road - East Bergholt
Halls Lane - Norton
Hawes Lane - Norton
Heath Road - Norton
Ixworth Road - Norton
Ixworth Road - Stowlangtoft
Jackdaw Close - Brantham
Jubilee Close - Norton
Kestrel Approach - Brantham
King George Close - Norton
Long Thurlow - Badwell Ash
Long Thurlow Road - Great Ashfield
Meadow Acre - Norton
Merriam Close - Brantham
Mission Lane - East Bergholt
Old Forge Close - Norton
Packway Gardens - Norton
Palfrey Heights - Brantham
Park Road - East Bergholt
Pattern Bush Close - Brantham
Pioneer Way - Brantham
Probert Drive - Brantham
Rowley Close - Brantham
School Lane - East Bergholt
School Road - Great Ashfield
Slough Road - Brantham
Slough Road - East Bergholt
Snows Way - Brantham
Spill Walk - Brantham
Storeys Road - Brantham
Straight Road - East Bergholt
Temple Pattle - Brantham
The Drift - East Bergholt
The Gardens - Norton
Walnut Tree Close - Norton
Wardle Close - Brantham
Welhams Way - Brantham
Westerns End - Brantham
Whitesfield - East Bergholt
Willow Drive - Badwell Ash
Woolpit Road - Norton
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
