My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Broadgrass Green - Elmswell (Parked Vehicle) Cedar Walk - Needham Market (Parked Vehicle) Church Road (part of road) - Old Newton (Parked Vehicle) Clopton Green - Rattlesden (Roadworks) East End Road - Stonham Aspal (Roadworks) Haugh Lane - Haughley Hollow Lane - Thurston (Roadworks) Jubilee Terrace (part of road) - Elmswell (Parked Vehicle) Old Paper Mill Lane - Claydon (Roadworks) The Planche - Thurston (Roadworks) Wallow Lane (including Marshmoor Park) - Offton (Road Closed) Woodland Close - Thurston (Roadworks) Woolpit Road - Rattlesden (Roadworks)
Recycling	Brettenham Road - Buxhall (Roadworks) Cedar Walk - Needham Market (Parked Vehicle) Cranfield Park - Burstall Ipswich Road - Burstall Walnut Tree Lane - Burstall
Garden waste (brown bin)	Childer Road - Stowmarket (Parked Vehicle) Quinton Road - Needham Market (Roadworks) Winchester Gardens - Barham (Roadworks) Barrow Hill - Acton Braithwaite Road - Long Melford Bull Lane - Acton Bull Lane - Long Melford Coblers Way - Acton Gotsfield Close - Acton High Street - Acton Lakforth - Long Melford Lavenham Road - Acton Melford Road - Acton Mills Lane - Long Melford Old Court - Long Melford Palmerswent Close - Long Melford Post Office Row - Acton Queensway - Acton Sampson Drive - Long Melford Sudbury Road - Acton Walnut Close - Acton Delays to garden waste collections scheduled for Thursday 16 April from properties serviced via a smaller vehicle
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.