Please note that 1% of food waste collections are currently delayed. Whilst our new food waste collection crews are learning their rounds, there are likely to be more delays than usual. Please bear with us and we will get to you as soon as we can. Thank you.
Please wait until 5.30pm on your collection day to report a missed collection.
We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below lists any known delays to our collection services. We update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
|
Food waste (grey bin)
|
Barrells Road - Thurston
Birds Road - Thurston
Bottle Bridge Road - Wenham Parva
California Lane - Hintlesham
Church Lane - Yaxley
Church Road - Thurston
Grove Lane - Wenham Parva
Lodge Close - Thurston
Maplefields - Thurston
Old Post Office Lane - Thurston
Pepper Lane - Thurston
Pokeriage Gardens - Thurston
Raydon Road - Hintlesham
Rectory Gardens - Thurston
Ringlet Close - Thurston
Rooks Mead - Thurston
Stoney Lane - Thurston
The Common - Mellis
The Drift - Thurston
The Rose Gardens - Thurston
Thedwastre Road - Thurston
Vauxhall - Wenham Magna
Wenham Road - Copdock And Washbrook
Woodland Close - Thurston
|
| Refuse/general rubbish (black bin) |
Culley Road - Bacton (Roadworks)
Eastern Way - Elmswell (Roadworks)
Mill Lane - Creeting St Peter (Roadworks)
|
| Recycling (blue or blue-lidded bin) |
Service up to date
|
| Paper and card (green-lidded bin) |
Back Road - Hintlesham (Roadworks)
|
| Garden waste (brown bin) |
Back Lane - Monks Eleigh
Balls Hill - Hitcham
Barn Close - Monks Eleigh
Bluebell Place - Elmsett
Boxford Road - Milden
Brooksfield - Bildeston
Brooksview - Bildeston
Chamberlin Close - Bildeston
Church Hill - Monks Eleigh
Church Lane - Aldham
Church Lane - Hitcham
Church Road - Milden
Church View - Elmsett
Churchfield - Monks Eleigh
Crowcroft Road - Wattisham
Daisyfield - Elmsett
Downlands - Elmsett
Drury Lane - Milden
Elmsett Road - Aldham
Fen Lane - Hitcham
Flowton Road - Elmsett
Foysters Hall - Monks Eleigh
Garrards Road - Elmsett
Hadleigh Road - Elmsett
Hadleigh Road - Monks Eleigh
Hall Road - Brent Eleigh
Hall Road - Chelsworth
Hazelwood - Elmsett
High Street - Bildeston
Hitcham Road - Kettlebaston
Ipswich Road - Aldham
Ipswich Road - Elmsett
Ipswich Road - Nedging With Naughton
Ladbrook Close - Elmsett
Lindsey Road - Chelsworth
Lindsey Road - Monks Eleigh
Long Meadow - Monks Eleigh
Lower Byfield - Monks Eleigh
Manor Road - Elmsett
Mill Lane - Elmsett
New Road - Nedging With Naughton
Newlands - Elmsett
Northcote Drive - Monks Eleigh
Poppy Close - Elmsett
Powney Street - Milden
Red Hill - Aldham
Red Hill Road - Aldham
Sawyers - Elmsett
Snapes Lane - Brent Eleigh
Swingleton Green - Monks Eleigh
Swingleton Hill - Monks Eleigh
Tankard Farm Close - Bildeston
The Common - Chelsworth
The Glebe - Brent Eleigh
The Green - Nedging With Naughton
The Green - Wattisham
The Street - Aldham
The Street - Elmsett
The Street - Kettlebaston
The Street - Monks Eleigh
Wattisham Road - Bildeston
Wattisham Stone - Wattisham
Whatfield Road - Elmsett
Whatfield Road - Nedging With Naughton
Whelp Street - Preston St Mary
Windings Road - Elmsett
|
| Clinical waste (yellow bin) |
Service up to date
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
