Please wait until 5.30pm on your collection day to report a missed collection.
We collect more than 100,000 bins across the districts every week.
Sometimes, collections can be delayed due to dustcart breakdowns or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.
Delayed collections
The table below details any known delays to our collection service. We update this table every working day.
If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out. We will empty it as soon as possible.
| Type of collection |
Status/delays |
| Refuse (general rubbish) |
Clyde Way - Eye (Parked Vehicle)
Hayward Close - Eye (Parked Vehicle)
Ledinge Way - Haughley (Parked Vehicle)
Orchard Close - Eye (Parked Vehicle)
Stowmarket Road (part of road) - Needham Market (Parked Vehicle)
The Appletrees - Eye (Parked Vehicle)
Access Road From Hollow Lane To Woodend Green Farm - Tostock
Ash Close - Bacton
Austin Close - Bacton
Baker Road - Bacton
Barrells Road - Thurston
Beacon Way - Bacton
Betts Close - Bacton
Birch Avenue - Bacton
Birds Road - Thurston
Bridge Street - Needham Market
Buckingham Way - Bacton
Cage Street - Bacton
Castell Road - Bacton
Cedar Close - Bacton
Cedars Close - Thurston
Church Road - Thurston
Clay Lane - Bacton
College Road - Wyverstone
Constitution Hill - Needham Market
Crown Street - Needham Market
Duke Street - Bacton
Earls Green - Bacton
Earls Green Road - Bacton
Earlsbrook - Bacton
Eastell Way - Bacton
Elm Way - Bacton
Ermine Way - Bacton
Falcon Grove - Stowmarket
Farrow Road - Bacton
Fowles Way - Bacton
Gipsy Lane - Needham Market
Great Green - Thurston
Hawks Mill Mews - Needham Market
Hawks Mill Street - Needham Market
Heath Court - Thurston
Heath Road - Thurston
High Street - Needham Market
Ixworth Road - Thurston
King William Street - Needham Market
Maplefields - Thurston
Marsh Way - Bacton
Meadow Lane - Thurston
Mill Lane - Baylham
Mill Lane - Thurston
Mill Road - Wyverstone
North Close - Bacton
Norton Road - Thurston
Nunn View - Bacton
Oak Road - Thurston
Old Norton Road - Thurston
Old Post Office Lane - Thurston
Orchard Lane - Thurston
Pakenham Road - Thurston
Poplar Farm Lane - Thurston
Pound Hill - Bacton
Pound Hill Close - Bacton
Pretyman Avenue - Bacton
Princes Close - Bacton
Queens Road - Bacton
Regency Close - Bacton
School Street - Needham Market
Shelley Way - Bacton
Sparrows Rise - Needham Market
St Marys Close - Bacton
The Crescent - Thurston
The Drift - Thurston
Turkeyhall Lane - Bacton
West View - Bacton
Woodward Avenue - Bacton
Wyards Lane - Thurston
Wyverstone Road - Bacton
|
| Recycling |
Clay Hill Lane - Wattisham (Roadworks)
|
| Garden waste (brown bin) |
Delays to garden waste collections scheduled for Thursday 12 June from properties serviced via a smaller dustcart
|
| Business waste |
Service up to date
|
| Clinical waste |
Service up to date
|
| Glass |
Delays to glass collections
|
Report a missed collection
We are unable to make a return if:
- our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
- your bin contained non-accepted items
- black sacks left by the bin were not taken
- the bin has been refilled
- your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time
Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.
Missed collections must be reported to us within two working days of it being missed.
Report a missed collection
Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.
How we use your information
If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.
