My bin hasn't been emptied

Due to the bank holiday, all bin collections during the week commencing 4 May will be one day later than normal.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Church Road - Thurston (Roadworks) Foxes Lane - Mendham (Roadworks) Parkers Road - Cotton (Roadworks) Woodland Close - Thurston (Roadworks)
Recycling	Foxes Lane - Mendham (Roadworks) Beech Close - Sproughton Bramford Road - Sproughton Church Close - Sproughton Church Crescent - Sproughton Gipping Way - Sproughton Glebe Close - Sproughton Lower Street - Sproughton
Garden waste (brown bin)	Balls Hill - Hitcham Bluebell Place - Elmsett Brooksfield - Bildeston Brooksview - Bildeston Chamberlin Close - Bildeston Church Lane - Aldham Church Lane - Hitcham Church View - Elmsett Crowcroft Road - Wattisham Daisyfield - Elmsett Downlands - Elmsett Elmsett Road - Aldham Fen Lane - Hitcham Flowton Road - Elmsett Garrards Road - Elmsett Hadleigh Road - Elmsett Hazelwood - Elmsett High Street - Bildeston Hitcham Road - Kettlebaston Ipswich Road - Aldham Ipswich Road - Elmsett Ipswich Road - Nedging With Naughton Ladbrook Close - Elmsett Manor Road - Elmsett Mill Lane - Elmsett New Road - Nedging With Naughton Newlands - Elmsett Poppy Close - Elmsett Red Hill - Aldham Red Hill Road - Aldham Sawyers - Elmsett Tankard Farm Close - Bildeston The Green - Nedging With Naughton The Green - Wattisham The Street - Aldham The Street - Elmsett The Street - Kettlebaston Wattisham Road - Bildeston Wattisham Stone - Wattisham Whatfield Road - Elmsett Whatfield Road - Nedging With Naughton Whelp Street - Preston St Mary Windings Road - Elmsett
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.