My bin hasn't been emptied

Please wait until 5.30pm on your collection day to report a missed collection.

We collect over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins can not be accessed because of roadworks or parked cars.

Delayed collections

The table below lists any known delays to our collection services. We update this table every working day.

If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Crown Street - Needham Market (Parked Cars)
Refuse/general rubbish (black bin)	Granville Court - Hemingstone (Parked Cars) Maple Grove - Barham (Roadworks) STABLE CLOSE - BARHAM (Roadworks) The Crescent - Barham (Roadworks)
Recycling (blue or blue-lidded bin)	Service up to date
Paper and card (green-lidded bin)	Boot Drift - Shotley Brookview - Pinewood Carriers Court - East Bergholt Church Field Road - Stutton Church Road - Freston Cox Hall Road - Tattingstone Freston Park - Freston GROVE LANE - HARKSTEAD HALES GROVE - HOLBROOK Heath Close - East Bergholt Holly Lane - Belstead Holly Lane - Stutton Hyams Lane - Stutton MAIN ROAD - SHOTLEY Mannings Lane - Woolverstone Nether Hall Lane - Harkstead Pin Mill Road - Chelmondiston Shore Lane - Harkstead Stutton Road - Brantham Thorington Hall Lane - Wherstead Woodfield Lane - Stutton
Garden waste (brown bin)	Babergh Close - Acton Barrow Hill - Acton BLYTHE CLOSE - ACTON Braithwaite Road - Long Melford Browns Close - Acton Bull Lane - Acton Bull Lane - Long Melford Canon Pugh Drive - Acton Cedar Walk - Acton Clay Hall Lane - Acton Clay Hall Lane - Great Waldingfield Clay Hall Place - Acton Coblers Way - Acton Corona Court - Acton Daniels Close - Acton De Bures Walk - Acton FLINT WAY - ACTON Gotsfield Close - Acton High Street - Acton Howe Way - Acton Jennens Way - Acton Jubilee Way - Acton Kings Close - Acton Lakforth - Long Melford Lambert Drive - Acton Lavenham Road - Acton Lime Walk - Acton Marsh Walk - Acton Melford Road - Acton Mills Lane - Long Melford Newmans Green - Acton Old Court - Long Melford Palmerswent Close - Long Melford Post Office Row - Acton Queensway - Acton RANULF ROAD - ACTON RELIANT CLOSE - ACTON Sampson Drive - Long Melford Sudbury Road - Acton Tamage Road - Acton Vicarage Lane - Acton Vicarage Road - Acton Waldingfield Road - Acton Walnut Close - Acton
Clinical waste (yellow bin)	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection guidance was not followed - for example, if the bin was not out by 6.00am, or the wrong bin was put out
the bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
the bin was only partially emptied - please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.