My bin hasn't been emptied

Please note that whilst our new food waste collection crews are learning their rounds, there may be more delays than usual. Please bear with us and we will get to you as soon as possible. Thank you.

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Food waste (grey bin)	Abbott Way - Holbrook Ashbocking Road - Hemingstone Ashbocking Road - Henley Babergh Close - Acton Bell Corner - Little Waldingfield Bells Cross Road - Barham Berners Field - Holbrook Bickers Hill - Coddenham Blackbird Way - Stowmarket Blacksmiths Lane - Coddenham Blooms Hall Lane - Stanstead Bobby Hill - Wattisfield Bramford Road - Great Blakenham Briar Lane - Rickinghall Inferior Brick Drive - Great Blakenham Browns Close - Acton Bull Lane - Acton Bull Lane - Long Melford Bulls Road - Hemingstone Bury Road - Wattisfield Caird Field - Henley Calkewood Lane - Rickinghall Inferior Canon Pugh Drive - Acton Catherines Hill - Coddenham Caxton Close - Holbrook Cedar Walk - Acton Chapel Lane - Great Blakenham Chapel Road - Hinderclay Church Hill - Holbrook Church Lane - Barham Church Lane - Hemingstone Church Meadows - Henley Church Road - Ashbocking Church Road - Coddenham Clay Lane - Hemingstone Clay Lane - Henley Clench Road - Holbrook Clifton Wood - Holbrook Coachmans Paddock - Holbrook Coddenham Green - Creeting St Mary Coddenham Green - Crowfield Cooper Road - Gosbeck Corona Court - Acton Cousins Close - Stonham Aspal Creeting Road East - Stowmarket Crowfield Road - Coddenham Crowfield Road - Stonham Aspal Daniels Close - Acton De Bures Walk - Acton Debenham Road - Stonham Aspal Delsons Meadow - Stonham Aspal Denmark Gardens - Holbrook Diss Road - Wattisfield Dove Gardens - Stowmarket Dunnock Close - Stowmarket East End Road - Stonham Aspal East Row - Holbrook Finch Close - Stowmarket Firebronds Road - Holbrook Five Acres - Holbrook Gifford Close - Holbrook Gipping Road - Great Blakenham Granville Court - Hemingstone Green Hill - Coddenham Hapenny Drive - Holbrook Hapenny Field - Holbrook Hare And Hounds Corner - Hemingstone Hartest Hill - Shimpling Heathfield Road - Holbrook Hemingstone Road - Ashbocking High Street - Coddenham Hinderclay Road - Wattisfield Holbrook Hall Park - Little Waldingfield Hollow Lane - Coddenham Howe Way - Acton Hyams Lane - Holbrook Ipswich Road - Gosbeck Ipswich Road - Holbrook Jack Way - Stonham Aspal Jennens Way - Acton Jervis Close - Holbrook Jigsaw Place - Stonham Aspal Jubilee Way - Acton Kedington Court - Acton Kestrel Drive - Stowmarket Kiln Close - Great Blakenham Kingfisher Way - Stowmarket Kings Close - Acton Lambert Drive - Acton Lark Close - Stowmarket Lavenham Road - Acton Lavenham Road - Great Waldingfield Lime Walk - Acton Lime Way - Great Blakenham Limestone Close - Great Blakenham Linnet Drive - Stowmarket Little Orchard - Holbrook Love Lane - Coddenham Lower Crescent - Barham Lower Road - Coddenham Lower Road - Hemingstone Lower Street - Stanstead Main Road - Hemingstone Main Road - Henley Marsh Walk - Acton Mary Day Close - Coddenham Masons Drive - Great Blakenham Melford Road - Acton Metcalfe Gardens - Stonham Aspal Mill Green - Stonham Aspal Mill Lane - Coddenham Mill Rise - Holbrook Moses Walk - Great Blakenham Needham Road - Coddenham New Delight Road - Rickinghall Superior Nightingale Close - Stowmarket Norwich Road - Barham Norwich Road - Claydon Norwich Road - Stonham Parva Oakbury - Stonham Aspal Old Norwich Road - Coddenham Pearsons Place - Henley Pesthouse Lane - Barham Pettaugh Road - Stonham Aspal Pettwood Gardens - Holbrook Pond End - Henley Portland Way - Great Blakenham Puffin Court - Stowmarket Quoits Meadow - Stonham Aspal Reade Road - Holbrook Rectory Road - Hemingstone Robin Close - Stowmarket Rodwell Close - Holbrook Samford Close - Holbrook Sandy Close - Great Blakenham Sandy Hill - Hemingstone Sandy Lane - Barham Sandy Lane - Coddenham School Lane - Coddenham School Road - Coddenham School Road - Henley Sharmford Meadows - Coddenham Shearwater Way - Stowmarket Sheepcote Place - Stowmarket Shepherds Barns - Stowmarket Shepherds Lane - Holbrook Shimpling Road - Stanstead Shrubland Park - Barham Shrubland Park - Coddenham St Marys View - Stanstead Stonham Road - Crowfield Sudbury Road - Lavenham Suncrest Rise - Stowmarket Swallow Drive - Stowmarket Tamage Road - Acton The Circle - Great Blakenham The Green - Barham The Green - Coddenham The Green - Stanstead The Hill - Stanstead The Poplars - Coddenham The Square - Henley The Street - Holbrook The Street - Stonham Aspal Thorpe Street - Hinderclay Townhouse Lane - Hinderclay Townhouse Lane - Wattisfield Upper Street - Stanstead Valley View - Stanstead Valley View Drive - Great Blakenham Vicarage Lane - Acton Wagstaff Close - Holbrook Waldingfield Road - Acton Walnut Tree Meadow - Stonham Aspal Washmere Green - Great Waldingfield West Hall Road - Rickinghall Inferior West Hall Road - Walsham Le Willows West Street - Rickinghall Inferior Weston Road - Hinderclay Windmill Place - Stanstead Wingfield Meadows - Stonham Aspal Woodlands Road - Holbrook Woodpecker Close - Stowmarket Wren Close - Stowmarket
Refuse/general rubbish (black bin)	Barley Birch Drive - Botesdale (No Access) Holly Place - Botesdale (No Access) Aldous Close - East Bergholt Brooksview - Bildeston Chamberlin Close - Bildeston
Recycling (blue-lidded bin)	Bickers Hill - Coddenham (Roadworks) Catherines Hill - Coddenham (Roadworks) Church Lane - Hemingstone (Roadworks) Church Road - Ashbocking (Roadworks) Green Hill - Coddenham (Roadworks) School Lane - Coddenham (Roadworks) St Peters Court - Claydon (Parked Vehicle)
Paper and card (green-lidded bin)	Service up to date
Garden waste (brown bin)	School Road - Coddenham (Roadworks) The Poplars - Coddenham (Roadworks) Ash Ground Close - Brantham Bergholt Road - Brantham Bexford Way - Brantham Blackbird Close - Brantham Brooklands Rise - Brantham Brooklands Road - Brantham Broom Knoll - East Bergholt Browning Road - Brantham Cattawade Street - Brantham Cordwinders - East Bergholt East End Lane - East Bergholt Factory Lane - Brantham Fishers Avenue - Brantham Goldfinch Way - Brantham Grimwade Close - Brantham Grove Road - Brantham Hardy Close - Brantham Jackdaw Close - Brantham Kestrel Approach - Brantham Manningtree Road - East Bergholt Merriam Close - Brantham Mission Lane - East Bergholt New Village - Brantham Notcutts - East Bergholt Orvis Lane - East Bergholt Palfrey Heights - Brantham Park Road - East Bergholt Pattern Bush Close - Brantham Pioneer Way - Brantham Probert Drive - Brantham Rowley Close - Brantham Slough Road - Brantham Slough Road - East Bergholt Snows Way - Brantham Spill Walk - Brantham Storeys Road - Brantham Straight Road - East Bergholt Temple Pattle - Brantham The Drift - East Bergholt Wardle Close - Brantham Welhams Way - Brantham Westerns End - Brantham White Horse Road - East Bergholt Willets Pond - East Bergholt
Clinical waste (yellow bin)	Delays to clinical collections

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.00am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.