My bin hasn't been emptied

Due to the bank holiday, all collections during the week commencing 6 April will be one day later than normal

Please wait until 5.30pm on your collection day to report a missed collection.

We collect more than 100,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, the bins could not be accessed because of roadworks or parked vehicles.

Delayed collections

The table below details any known delays to our collection service. We update this table every working day.

If your road/area is listed, it means we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.

Instead, continue to leave your bin out. We will empty it as soon as possible.

Type of collection	Status/delays
Refuse (general rubbish)	Dennington Road - Tannington (Roadworks) Foxes Lane - Mendham (Roadworks) Prince Charles Close - Sudbury (Parked Vehicle) Quaker Lane - Beyton (Roadworks) Tannington Long Road - Brundish (Roadworks) The Street (part of road) - Southolt (Roadworks) Brooklands Road - Brantham Browning Road - Brantham Cattawade Street - Brantham Grimwade Close - Brantham Hardy Close - Brantham Merriam Close - Brantham New Village - Brantham Palfrey Heights - Brantham Temple Pattle - Brantham Plus properties on the A12
Recycling	Cedar Walk - Needham Market (Parked Vehicle) Church Road - Redlingfield (Parked Vehicle) Church View - Wyverstone (Parked Vehicle) Foxes Lane - Mendham (Roadworks) Low Road - Redlingfield (Parked Vehicle) Lower Road - Coddenham (Roadworks) Tannington Road - Bedfield (Roadworks) Tannington Road - Worlingworth (Roadworks)
Garden waste (brown bin)	Bury Road - Stowmarket (Parked Vehicle) Childer Road - Stowmarket (Parked Vehicle) The Street - Southolt (Roadworks) Ann Beaumont Way - Hadleigh Banks Close - Hadleigh Benton Street - Hadleigh Bower House Tye - Polstead Bridge Street - Hadleigh Carders Close - Hadleigh Castle Lane - Hadleigh Castle Rise - Hadleigh Castle Road - Hadleigh Church Street - Hadleigh Church Walk - Hadleigh Clopton Gardens - Hadleigh Coram Street - Hadleigh Cranworth Road - Hadleigh Duke Street - Hadleigh Dunn Close - Hadleigh Dunton Grove - Hadleigh Friars Road - Hadleigh Gallows Hill - Hadleigh Hadleigh Heath - Polstead Heath Close - Polstead Heath Heath Road - Polstead High Street - Hadleigh Justice Wood - Polstead Lister Road - Hadleigh Manor Gardens - Hadleigh Market Place - Hadleigh Polstead Road - Boxford Potash Lane - Polstead Priory Meadows - Hadleigh Queen Street - Hadleigh Raven Way - Hadleigh Shearman Road - Hadleigh Silk Mill Close - Hadleigh Stackwood Road - Polstead Station Road - Hadleigh Station Yard - Hadleigh Straight Road - Polstead Heath Tinkers Lane - Hadleigh Toppesfield Close - Hadleigh Toppesfield Gardens - Hadleigh White Street Green - Polstead Williams Green - Kersey Wilson Road - Hadleigh Woodlands - Hadleigh
Business waste	Service up to date
Clinical waste	Service up to date
Glass	Service up to date

Report a missed collection

We are unable to make a return if:

our bin collection advice was not followed. (For example, if you did not put the correct bin out by 6.30am)
your bin contained non-accepted items
black sacks left by the bin were not taken
the bin has been refilled
your bin was only partially emptied. Please make sure no items are lodged, or stuck in the bin, so it can be fully emptied next time

Please note that crews will log if there was a reason why they couldn't empty a bin. Dustcart camera footage may be viewed to check if the collection was actually missed, or whether the bin was out, before a return can be made.

Missed collections must be reported to us within two working days of it being missed.

Report a missed collection

Once you've submitted your report, please continue to leave your bin out and we will aim to make a return within five working days.

We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.

How we use your information

If you would like to know how our Waste Services team use any personal information you provide us, please read our privacy notice.