Phone lines will be closed on Tuesday 23 June from 11.30am until 2.30pm

Please note that our phone lines will be closed on Tuesday 23 June from 11.30am until 2.30pm. This is due to staff training. We apologise for any inconvenience this may cause.

You can Apply online, Pay online and Report online. You may also Contact us online

Awards and appeals

Appeals

Find out more about how to appeal a decision regarding Housing Benefit or Council Tax Reduction entitlement

Fraud

Information about benefit fraud and how to report it

Understanding Your Award Letter

See an example housing benefit award notice