Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Housing support and financial assistance

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Tenant Handbook

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Get Housing Advice

Get general housing advice and information online 24 hours a day

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In this section, you can access information, advice and support from our Housing Solutions team and our Communities team.

You are also able to find out more about the financial assistance and housing grants that we offer.

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Help living at home

Minor adaptations

Grants to help people with long-term health conditions live at home

Disabled Facilities Grants

Grants to help people with a disability make changes to their home

Independent Living Service

Our Independent Living Service helps vulnerable residents to continue living at home

Hoarding and property condition

Support for dealing with hoarding and property condition

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Help with housing costs

Household Support Fund

Apply for the Household Support Fund if you are struggling to pay your rent

Housing Benefit

If you are on a low income and need help paying your rent, you might qualify for Housing Benefit

Discretionary Housing Payments

If you receive Housing Benefit, you may also be eligible for a Discretionary Housing Payment

Cost of living support

If you are affected by the rising cost of living, help is available

Warm Homes Suffolk

Learn about the Warm Homes Suffolk scheme and how you can apply for help

Suffolk Centres for Warmth

Suffolk Centres for Warmth can help you manage your energy costs

Mid Suffolk Cosy Homes

Available to help homeowners, private tenants and landlords make their homes warmer

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Help for the private sector

Housing Standards

If you privately rent and need help arranging repairs, we may be able to help

Help us reduce the amount of long-term empty homes within the district

Central Suffolk Lettings

Our free lettings service aims to increase access to good quality homes in the private rented sector

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