Please wait until 5.30pm on your collection day to report a missed collection.
We empty over 200,000 bins across the districts every week. Sometimes, collections can be delayed due to dustcart breakdowns, severe weather, or crew sickness. Or, bins cannot be accessed because of roadworks or parked cars.
The table below lists any known delays to our collection services. We aim to update this table every working day.
If your road/area is listed, it means that we are already aware that you haven't had a collection. Therefore, please do not report a missed collection.
Instead, continue to leave your bin out and accessible. We will aim empty it as soon as possible.
| Type of collection | Status/delays |
|---|---|
|
Food waste (grey bin) |
access track to Creeting Hall - Creeting St Peter |
|
Refuse/general rubbish (black bin) |
Service up to date |
| Recycling (blue or blue-lidded bin) |
Service up to date |
| Paper and card (green-lidded bin) |
Service up to date |
| Garden waste (brown bin) |
Chadburn Road - Long Melford |
| Clinical waste (yellow bin) |
Service up to date |
We cannot return if:
Missed collections must be reported to us within two working days of it being missed.
Once you've submitted your report, please continue to leave your bin out and accessible, and we will aim to make a return within five working days.
We will only contact you if we need further information, or the crew recorded a reason as to why the bin was not emptied.