Telephone payments on Thursday 22 January
We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.
Health and safety information for tenants
Left Panel Title
Asbestos
- Our Asbestos Policy was approved in December 2025, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
- Our Asbestos in your home leaflet provides householders with information about asbestos, what it is, and what to do if it's present in your home
Right Panel Title
Left Panel Title
Damp and mould
- Our Damp and Mould Policy was approved in September 2025, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
- Our Damp and Mould Policy Summary outlines policy objectives, scope and limitations, and our obligations as a landlord
- Our Guide to condensation, damp and mould details how you can identify, manage, reduce and report damp and mould in your home
We are working on translating our documents, to make sure that they are accessible to all. You can also download our guide to condensation, damp and mould (Bengali).
Right Panel Title
Left Panel Title
Electrical safety
- Our Electrical Safety Policy was approved in December 2025, and will be reviewed every two years (or sooner, if there are any changes to the relevant legislation or regulations)
- Our Electrical safety leaflet provides information on the Electrical Installation Condition Report (EICR) that is carried out in your home every five years, and information on things you can do to keep safe in your home
Right Panel Title
Left Panel Title
Fire safety
- Our Fire Policy was approved in November 2025, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
- Our Fire safety in your home leaflet provides householders with advice on fire safety in the home, fire door safety, oxygen safety in the home and fire safety outdoors
Evacuation procedures:
It is really important that you know what the evacuation procedures are for your home, and the building you live in - and that you know what to do in the event of a fire.
If you live in a flat, block, or building, you can find your evacuation procedure on the fire action notices that are displayed in communal areas.
- Resident fire safety information if your fire action notice says 'Stay Put'
- Resident fire safety information if your fire action notice says 'Simultaneous Evacuation'
If you have a fire in your home, evacuate immediately and call 999.
Right Panel Title
Left Panel Title
Gas and heating
- Our Gas and Heating Policy was approved in January 2024, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
- Our Gas safety and carbon monoxide leaflet provides information on your annual gas safety check, as well as things you can do to keep your home safe
Right Panel Title
Left Panel Title
Lift safety
- Our Lift Safety Policy was approved in December 2025, and will be reviewed every two years (or sooner, if there any changes to the relevant legislation or regulations)
- Our Lift safety leaflet provides information on the safe use of passenger lifts - as well as details of who to inform if you have a stair lift or hoist in your home
Right Panel Title
Left Panel Title
Water hygiene
- Our Water Hygiene Policy was approved in December 2025, and will be reviewed every two years (or sooner, if there are any changes to the relevant legislation or regulations)
- Our Water hygiene information leaflet provides information about legionella, what it is and how you can prevent an outbreak
- The HSE has produced an Approved Code of Practice on Legionnaires', which gives guidance to dutyholders to help them comply with their legal duties
Right Panel Title