Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Keeping your home safe

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Tenant Handbook

Information on how to keep your home safe, protected and a healthy place for you to live.

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Information for our tenants

Emergency repairs

What is an emergency repair and how to report it.

Access user manuals, general information, and troubleshooting guides to common household appliances

Health and safety

Access our health and safety policies, policy summaries, and health and safety guidance

Our external contractors

Download our guide to the external contractors that we use to carry out safety checks, repairs and maintenance

Cracks and structural issues

Download our guide to cracks and structural issues, which helps you decide which cracks you should report

Insuring your Council home

We recommend that you take out home contents insurance, to protect your belongings

What to do when you go away

Find out about the things you should do at home before going away

Damp, mould and condensation

Download our guide to damp and mould in your home, and learn how to report it

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Resources

Information for landlords

Your responsibilities as a landlord

If you rent out your property, you have legal responsibilities

Minimum Energy Efficiency Standards

These standards are in place to improve the fuel efficiency of homes, and reduce fuel poverty

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Information for all residents

Safety checks you can make at home

There are simple safety checks that you can carry out in and outside your home

Protecting your home from damp and mould

Find out how you can prevent damp and mould from damaging your home

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