Telephone payments on Thursday 22 January

We will not be able to take payments over the telephone on Thursday 22 January 2026. This is due to essential system maintenance. We apologise for the inconvenience.

Insuring your Council home

We insure the structure of your home.

You should insure the contents of your home (including any decorating you do).

We have joined together with Thistle Tenant Risks, who provide the Crystal Insurance Scheme. This is a specialist insurance scheme for tenants in Council or social housing.

The scheme offers you cover for:

fire, theft, flood, water damage, and other household risk
lost or stolen keys
freezer contents
accidental damage to fixed glass in doors and windows

For more information, call Thistle Insurance on 0845 601 7007 (or if may be cheaper to call 01628 586187, if using a mobile).

You can also email crystal@thistleinsurance.co.uk.