What to do when you go away

If you are going away for a few days in the Winter and you have central heating, leave it running on its lowest setting. This will help to prevent your pipes from freezing.

If you are leaving your property for more than 21 days:

• Turn off and disconnect all electrical appliances (except your freezer)
• Turn off the water at the stop tap
• ask a friend or neighbour to keep an eye on your home

When you return, drain the hot and cold system of water by turning on the taps and flushing the toilets.

If you are leaving your property for a long period of time, then please contact us.

Keeping your home secure

It is your responsibility to keep your property secure.

If you lose your keys or lock yourself out, you must call a locksmith and pay for the service.

If you use a security-door fob key that is damaged or faulty, we will replace it free of charge.

If you lose it, or you cannot return it to us for any reason, you will have to pay for the new one. These keys are expensive and take a few days to replace.