Scam awareness
Scam awareness
It’s important to be cautious and always check whether something is a scam, especially if you are being asked for money.
View our advice to avoid scams
You can also find out more about staying safe online or get in person support to help you use the internet and digital devices safely through the Digital Help Finder tool.
Try the Suffolk Digital Help Finder tool
Scams are created to trick you into handing over money or personal details. Visit the Suffolk County Council website for more information or to report a scam.
What to do if you’re unsure about a message or letter you've received from us:
- Phone us to check: call our customer service team and ask them to confirm if the person who contacted you is an employee or if the letter or text was from us. Or visit a customer access point if you’d like to speak to us in person, our team always wear staff ID cards
- Look to see who sent the email: if we sent you an email, it would be from our official government address: @ baberghmidsuffolk .gov .uk
- Don’t give out your personal details if you’re unsure:
- Card payments: Our staff will never ask you to tell us your card details over the phone. If you need to make a card payment one of these council services, you’ll be transferred to our secure automated payment line
- Bank details: Occasionally, we may ask for bank details as part of applying for benefits, grants and financial support or to set up direct debits. If you’re unsure, phone us back to check